Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.4
(5,181 Reviews)
Rating breakdown 5,181 reviews
5 Stars
3,206
4 Stars
1,154
3 Stars
506
2 Stars
168
1 Star
147
69%of customers recommend this product.
(
41 out of
59)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Customer Rating
4
This product is well worth the money.
on September 15, 2025
Posted by: Kylesipbone
[This review was collected as part of a promotion.] Galaxy ai as the in star in this device review. I use the galaxy Ai everywhere for everything. I expected the quality to drop due to the price drop but I was wrong. The phone works flawlessly and pairing it with galaxy Ai features make this better than ios in my opinion. The camera is extremely good at making sure you dont miss a momment.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
The camera
on September 15, 2025
Posted by: Dporcell43
[This review was collected as part of a promotion.] Great phone great camera. Satisfied completely .I recommend thos phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product has all the features I could ever nee
on September 15, 2025
Posted by: Vidguy2025
[This review was collected as part of a promotion.] Galaxy AI. Also fun for gaming and streaming videos.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love my phone
on September 15, 2025
Posted by: Nicole
[This review was collected as part of a promotion.] It's easy to use and convenient. Price of phone is not outrageous.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Katinojim80
on September 15, 2025
Posted by: Jiminokat
[This review was collected as part of a promotion.] Works great and love all the new fetuses and cámara and phone size
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
I Dislike It, Greatly
on September 15, 2025
Posted by: NNYWKA
[This review was collected as part of a promotion.] I allowed my need for an upgrade talk me into this A series Samsung.
-It arbitrarily allows/disallows contacts in the phone.
-RCS vs text message feature is problematic. Again, changes whenever it wants. Blocks messages.
-Attachments don't send or come through.
-Video calls go through sometimes and sometimes not. Again, arbitrary behavior.
-Find it slower than S series phones. Even my old S9.
-Attachments don't send or come through.
-Video calls go through sometimes and sometimes not. Again, arbitrary behavior.
-Find it slower than S series phones. Even my old S9.
I like the screen size, that's about all I like.
Value
2
Response from Samsung USBy R&R, September 17, 2025
Hey there NNYWKA, Thank you so much for reaching out and sharing your thoughts on your Galaxy A16 5G! We truly appreciate you taking the time to give us your feedback. It’s always wonderful to hear from our customers and learn from their experiences. If you're experiencing some inconsistency with your device connection, making sure you have a strong network signal could really help. And if you're using a third-party messaging system, adjusting the settings to fit your preferences might make a difference. Feel free to check out the online articles linked below; they offer helpful tips on messaging options and network connection guidance. Thanks again for your review and for choosing Samsung. We’re thrilled to have you as part of our community! Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Use the Samsung Messages app on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10001926/
Change the default messaging app on your Galaxy phone
https://www.samsung.com/us/support/answer/ANS10001947/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Use the Samsung Messages app on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10001926/
Change the default messaging app on your Galaxy phone
https://www.samsung.com/us/support/answer/ANS10001947/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Good Phone
on September 15, 2025
Posted by: Reddixie
[This review was collected as part of a promotion.] My Galaxy is a great phone and not disappointed!!!!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great features for A series!
on September 15, 2025
Posted by: Samsunggurl
[This review was collected as part of a promotion.] I have had this phone for a while now and it has been excellent! The camera quality exceeded my expectations and the speed hasn't slowed down at all which are 2 super important features to me! If I win this gift card I WILL be upgrading to the new A56 with AI! I want that phone so bad! I am a Samsung Galaxy girly FOR LIFE!!! I LOVE SAMSUNG EVERYTHING!
Value
5
Written by a customer while visiting Samsung US