Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.4
(5,181 Reviews)
Rating breakdown 5,181 reviews
5 Stars
3,206
4 Stars
1,154
3 Stars
506
2 Stars
168
1 Star
147
69%of customers recommend this product.
(
41 out of
59)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Customer Rating
5
This product has great features 👏
on September 15, 2025
Posted by: Donna5
[This review was collected as part of a promotion.] I’ve been using this Samsung phone for a while now and I honestly love it. The Galaxy AI features are super helpful in everyday life — whether it’s translating on the go, editing photos, or just making things easier and faster. I mainly use it for streaming movies, checking emails for work, and keeping up with school stuff, and it hasn’t let me down once.
The screen looks amazing for movies and sports, and the sound is great too. Battery life easily gets me through the day, even when I’m gaming or multitasking. Overall, it’s a reliable device that makes my daily routine smoother, and I’m really happy I chose it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Best Phone on a Budget?
on September 15, 2025
Posted by: LifeLongSamsungLover25
[This review was collected as part of a promotion.] The Samsung Galaxy A16 5g, is a quite remarkable device, especially for me. This is the second smartphone I have used with my phone number and I would recommend it. It has amazing graphics and takes pretty decent pictures and videos. They aren't the best, but for the price they are spectacular. One of the most noticeable downsides of this phone, is how slow the phone can be at times. It may be caused by having too many files or it may be the phone itself. Either way, it isn't too big of an issue and hasn't affected my love for the phone a whole lot. The phone makes up for its few downsides with the amount of features it has. For starters, there is external storage. That alone makes this phone absolutely amazing and makes it worth every penny. Another feature that surprised and amazed me was the fact that you can take a screenshot by moving your hand across the screen. I was extremely shocked and amazed by this. Another good feature is the Galaxy AI. When I'm bored I sometimes find myself talking to the AI and asking it questions. The AI almost always gives very accurate answers and has impressed me with its accuracy. I am genuinely amazed by how good and jam packed with features this phone is, especially for the price. For a budget phone it is extremely impressive and definitely worth it. I would recommend this phone to anyone looking for a new phone.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Budget 5g phone
on September 15, 2025
Posted by: FreightTrain
[This review was collected as part of a promotion.] The galaxy AI feature is nice. This is an ok budget phone with 5g. My A71 seems to be better if only could get best system updates.
Value
3
Response from Samsung USBy R&R, September 16, 2025
Hey there FreightTrain, Thank you for reaching out and sharing your thoughts on your Galaxy A16 5G. The Galaxy A16 5G was built to simplify everyday tasks, and it’s great to see you getting the most out of it. Your specific model doesn’t yet support Galaxy AI, but it does include essential features designed to keep your phone running smoothly and easy to use. We appreciate you taking the time to leave your review. Thank you for choosing to be a part of the Samsung community. -Ty
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Written by a customer while visiting Samsung US
Customer Rating
4
Galaxy AI is very helpful.
on September 15, 2025
Posted by: Catfisher
[This review was collected as part of a promotion.] Galaxy AI is a great item for help. It's always there when needed.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
This phone has many great features
on September 15, 2025
Posted by: Anonymous
[This review was collected as part of a promotion.] This A16 runs fast and has good and cool features, such as the flashlight by clicking the side button and the auto changing screen saver option. It has a good battery life and charges fast, too.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
The product has awesome features
on September 15, 2025
Posted by: Sososassy
[This review was collected as part of a promotion.] I have brought two of these phones. I love it, the camera is clear
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Phone is damaged
on September 15, 2025
Posted by: Reekuh
[This review was collected as part of a promotion.] My phone is crack an really mess up
I don't no Wat else to say but my screen is damaged
Value
2
Response from Samsung USBy R&R, September 16, 2025
Hi Reekuh, Thank you for keeping us updated about your Galaxy A16 5G. We know how frustrating it is when your screen is cracked, making it hard to enjoy your device thoroughly. Just a friendly reminder that Samsung products come with a limited 12-month warranty against manufacturing defects, as outlined for each item. We're also happy to let you know about Samsung Care+, which offers extra coverage and support for eligible devices. If your device qualifies, you can even choose to extend your coverage further with Samsung Care+. Plus, we've teamed up with uBreakiFix, an authorized repair partner with over 600 stores across the US, so you're always welcome to bring your phone in to explore repair options. Thanks again for reaching out. We really appreciate having you as a Samsung customer. -Ty
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Written by a customer while visiting Samsung US
Customer Rating
5
This phone has amazing features
on September 15, 2025
Posted by: MamaVie0123
[This review was collected as part of a promotion.] Using this phone for work and games for my kids, the galaxy AI feature is incredible! Along with great camera quality and storage space, I'm very satisfied with this device. Perfect for my day to day needs!
Value
5
Written by a customer while visiting Samsung US