Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.4
(5,181 Reviews)
Rating breakdown 5,181 reviews
5 Stars
3,206
4 Stars
1,154
3 Stars
506
2 Stars
168
1 Star
147
69%of customers recommend this product.
(
41 out of
59)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Customer Rating
4
Nice To Have
on September 15, 2025
Posted by: BrewCrew
[This review was collected as part of a promotion.] Has very nice features. Very compact. Really nice product.
Value
4
Response from Samsung USBy R&R, October 8, 2025
Hey BrewCrew, \nThanks for sharing your thoughts! If you love all the smart features, you’re not alone—the Galaxy A16 5G is popular for a reason. We’re happy you’re enjoying your device and proud to be part of your daily tech lineup. Keep thriving with Samsung.\n-Ty \nSamsung Support \nsmsng.us/Samsung-Support \nSamsung Community \nsmsng.us/Samsung-Community \nFacebook \nsmsng.us/Facebook-Messenger \nX \nhttps://smsng.us/X-Messages\n
Written by a customer while visiting Samsung US
Customer Rating
5
This product has the best cellular you can ask for
on September 15, 2025
Posted by: Love2rare
[This review was collected as part of a promotion.] Galaxy ai is the best device hands down i use it for work talk to my kids and more
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Overall excellent
on September 15, 2025
Posted by: Jlane86
[This review was collected as part of a promotion.] This phone has excellent features battery last could use an upgrade on tech so it can play games better for example call of duty mobile but overall very good phone
Value
4
Response from Samsung USBy R&R, October 8, 2025
Ahoy Jlane86, \nThank you for sharing your experience with the Galaxy A16 5G. It’s great to hear that the device’s battery supports your daily activities. Adaptive power management is a key feature, and we’re glad it works well for you. With a 5000 mAh battery, you can do more for longer, and we’re happy you're satisfied with your choice. Thank you for your positive review and for choosing Samsung. \n-Ty \nSamsung Support \nsmsng.us/Samsung-Support \nSamsung Community \nsmsng.us/Samsung-Community \nFacebook \nsmsng.us/Facebook-Messenger \nX \nhttps://smsng.us/X-Messages\n
Written by a customer while visiting Samsung US
Customer Rating
3
Phone works slow, glitches.
on September 15, 2025
Posted by: Lena94
[This review was collected as part of a promotion.] This phone has a tendency to glitch a lot & has to be restarted often.
Value
3
Response from Samsung USBy R&R, September 15, 2025
Hello Lena, We appreciate you taking the time to share your thoughts on the Galaxy A16 5G. Your perspective on performance is important, and we value how you’ve highlighted the areas that matter most in daily use. If you notice your device slowing down, the Quick Optimization feature can improve your device's performance by identifying apps that use excessive battery power. It also clears unnecessary items from memory, deletes unneeded files, scans for malware, and closes apps running in the background. Optimizing your phone is quick and simple. Please see the linked article below to learn more. From Settings, swipe to and tap Device care. Tap 'Optimize now,' then tap Done. The Galaxy A series is designed to deliver 5G speed and practical features for everyday life, giving customers versatile tools to stay connected and productive. Thank you for sharing your thoughts; we appreciate your choosing Samsung. Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
The phone works good but sometimes it's glitchy an
on September 15, 2025
Posted by: Caveman5217
[This review was collected as part of a promotion.] The phone and everything works greight I like the capabilities.It's got on it but like I was sayit's glitchy sometimes and it turns off and it turns back on right in the middle of what i'm doing
Value
4
Response from Samsung USBy R&R, October 8, 2025
Hey there Caveman5217, \nThanks for your valuable feedback! The Galaxy A16 5G’s smart features are just one reason it stands out. It’s made to deliver dependable daily performance, and we’re happy it keeps you productive and entertained. If you experience occasional slowdown, a quick optimization can help. The Quick Optimization feature boosts your device's performance by detecting apps that consume too much battery, clearing unnecessary memory, deleting unwanted files, scanning for malware, and closing background apps. Optimizing your phone is simple and fast. Just go to Settings, swipe to Device Care, tap Optimize Now, and then tap Done. We invite you to learn more about device optimization through the article linked below. Your feedback helps us improve, and we appreciate your trust in Samsung!\nKeep your Galaxy phone or tablet from slowing down with Device Care\nhttps://www.samsung.com/us/support/answer/ANS10001953/\n\n-Ty \nSamsung Support \nsmsng.us/Samsung-Support \nSamsung Community \nsmsng.us/Samsung-Community \nFacebook \nsmsng.us/Facebook-Messenger \nX \nhttps://smsng.us/X-Messages\n
Written by a customer while visiting Samsung US
Customer Rating
5
I love the quality of every Samsung I've ever had
on September 15, 2025
Posted by: blackbettie
[This review was collected as part of a promotion.] Great phone, alot of storage. I've had next to no issues with this phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The phone had features I didn't know existed
on September 15, 2025
Posted by: Gypsylove317
[This review was collected as part of a promotion.] I use this device daily for work for downtime and playing games also the cool ai features
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product is so awesome 👌 I love the design.
on September 15, 2025
Posted by: Muhammad2004
[This review was collected as part of a promotion.] Galaxy ai is awesome 👌 perfect response everytime I love it never disappoint me
Value
5
Written by a customer while visiting Samsung US