Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.4
(5,181 Reviews)
Rating breakdown 5,181 reviews
5 Stars
3,206
4 Stars
1,154
3 Stars
506
2 Stars
168
1 Star
147
69%of customers recommend this product.
(
41 out of
59)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Customer Rating
4
This phone is good even though it heats up sometim
on August 25, 2025
Posted by: Kmilo80
[This review was collected as part of a promotion.] Galaxy a16 works well but heats up sometimes using multi windows
Value
4
Response from Samsung USBy R&R, September 3, 2025
Hiya Kmilo80, Thank you for taking the time to share your thoughts on your Galaxy A16 5G. We appreciate your feedback on power performance. The Galaxy A16 5G provides reliable use for most daily tasks, and your review highlights how experiences can vary. If you notice your device warming up at times, please ensure that background apps you are not using are closed. Additionally, if you are using apps that utilize your phone’s GPS, you may notice it gets a bit warm during use; this is normal since it is pulling more processing power. However, it shouldn’t get so warm that you cannot handle your phone. Please check out the article linked below on how to keep your device running at normal temperature. Your feedback helps guide future enhancements. Thank you for sharing your insights, and we appreciate your loyalty as a Samsung user. Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS10002887/
-Ty
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https://www.samsung.com/us/support/answer/ANS10002887/
-Ty
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Written by a customer while visiting Samsung US
Customer Rating
5
Love the features in this phone.
on August 25, 2025
Posted by: Bandforband
[This review was collected as part of a promotion.] Love my new Samsung galaxy phone. Love the new A1 features.one of our better choices this year.
Value
5
Written by a customer while visiting Samsung US
Posted by: jamebekd
from Nebraska
Expertise:Intermediate
Verified Purchase:Yes
very slow to respond, would not buy again, there are better choices,
Features
3
Performance
1
Design
4
Value
2
Response from Samsung USBy R&R, August 28, 2025
Hola jamebekd,
We truly value your feedback on the Galaxy A16 5G! Performance is a key part of what makes the Galaxy experience enjoyable. It includes smart, optimized features that help you manage power, storage, and app performance, making your daily use easier and more convenient. To optimize, go to Settings, tap on Device care, then select Optimize now and tap Done. The Quick optimization feature is especially useful; it's like giving your device a quick tune-up by identifying apps that drain battery, removing unnecessary files and memory, scanning for malware, and closing background apps. It's fast and easy to keep your phone in top condition. For more tips on keeping all your devices running smoothly, check out the helpful online resource linked below. We’re thrilled to have your trust in our Galaxy ecosystem, and your feedback truly helps us improve our devices, ensuring we continue to deliver the connectivity and sleek design you love from Samsung. Thank you for being a valued part of the Samsung family!
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
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We truly value your feedback on the Galaxy A16 5G! Performance is a key part of what makes the Galaxy experience enjoyable. It includes smart, optimized features that help you manage power, storage, and app performance, making your daily use easier and more convenient. To optimize, go to Settings, tap on Device care, then select Optimize now and tap Done. The Quick optimization feature is especially useful; it's like giving your device a quick tune-up by identifying apps that drain battery, removing unnecessary files and memory, scanning for malware, and closing background apps. It's fast and easy to keep your phone in top condition. For more tips on keeping all your devices running smoothly, check out the helpful online resource linked below. We’re thrilled to have your trust in our Galaxy ecosystem, and your feedback truly helps us improve our devices, ensuring we continue to deliver the connectivity and sleek design you love from Samsung. Thank you for being a valued part of the Samsung family!
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
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Written by a customer while visiting Samsung US
Customer Rating
1
Not impressed..
on August 27, 2025
Posted by: Randa111
[This review was collected as part of a promotion.] The Galaxy A16 is very slow and laggy. The touch sensitivity is to much causing the screen to scroll up or down to fast.
Value
1
Response from Samsung USBy R&R, August 28, 2025
Hi Randa111,
We appreciate your feedback on the Galaxy A16 5G. Speed and responsiveness are essential for staying connected, and the A16 5G features a smooth display and reliable performance tuned for daily multitasking. It also includes smart features that help optimize battery, storage, and background performance, so you can stay focused on what matters most. If you're experiencing slowdowns, consider optimizing your device through the Settings in Device Care. It's a quick, easy process that gives your device the boost it needs. Since your Galaxy device's touchscreen is its main navigation tool, we understand how concerning it can be when the touch function isn't working properly. Fortunately, there are simple ways to address this concern. When the Touch sensitivity setting is enabled and no protective film is used, the touchscreen may respond too sensitively, potentially causing malfunctions. To disable the Touch sensitivity feature, go to Settings, tap Display, and then toggle the switch next to Touch sensitivity to turn it off. For more information on optimizing your device and understanding touch sensitivity, please refer to the link below. We’re glad you took the time to share your impressions; it helps highlight how the A Series brings Galaxy innovation to more people through an interactive design. Thank you for being part of the Samsung community.
Touchscreen issues on a Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshoot/TSG10001974/
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
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We appreciate your feedback on the Galaxy A16 5G. Speed and responsiveness are essential for staying connected, and the A16 5G features a smooth display and reliable performance tuned for daily multitasking. It also includes smart features that help optimize battery, storage, and background performance, so you can stay focused on what matters most. If you're experiencing slowdowns, consider optimizing your device through the Settings in Device Care. It's a quick, easy process that gives your device the boost it needs. Since your Galaxy device's touchscreen is its main navigation tool, we understand how concerning it can be when the touch function isn't working properly. Fortunately, there are simple ways to address this concern. When the Touch sensitivity setting is enabled and no protective film is used, the touchscreen may respond too sensitively, potentially causing malfunctions. To disable the Touch sensitivity feature, go to Settings, tap Display, and then toggle the switch next to Touch sensitivity to turn it off. For more information on optimizing your device and understanding touch sensitivity, please refer to the link below. We’re glad you took the time to share your impressions; it helps highlight how the A Series brings Galaxy innovation to more people through an interactive design. Thank you for being part of the Samsung community.
Touchscreen issues on a Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshoot/TSG10001974/
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Posted by: Be A
Expertise:Expert
Verified Purchase:Yes
does the basics well. good value. battery lasts all day
I would recommend this to a friend!
Features
4
Response from Samsung USBy R&R, September 3, 2025
Hey Be A, Thank you for sharing your thoughts on the Galaxy A16 5G. It's built to deliver reliable performance for daily use, and we’re happy to hear it’s helping you stay productive and entertained. We appreciate your kind review and thank you for choosing Samsung. -Ty
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Written by a customer while visiting Samsung US
Customer Rating
4
This phones pretty good
on September 2, 2025
Posted by: Mrawesome
[This review was collected as part of a promotion.] I dont think I have galaxy ai on here.
But the design is pretty samsung. It does scratch easily so at least get a case sometimes the os act a little weird but a reset usually fixes that.
As for use in my daily routine it usually acts pretty fine.It does Have a good alarm that can even wake me up.
Value
4
Response from Samsung USBy R&R, September 3, 2025
Hello Mrawesome, Thank you for sharing your thoughts on your Galaxy A16 5G. The Galaxy A16 5G is built to look as good as it performs, and your feedback highlights its smart, stylish appeal. Although this model doesn’t have the full rollout of Galaxy AI, it still offers many cool smart features highlighted to help you through your daily routine. Here's to the next alarm going off. Thank you for your review, and thank you for choosing Samsung. -Ty
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Written by a customer while visiting Samsung US
Customer Rating
5
My A16 and my life.
on September 5, 2025
Posted by: Karma1987
[This review was collected as part of a promotion.] My new samsung a16 and it's galaxy ai have helped me in my life tons. Better scheduling is the main thing.
Value
5
Response from Samsung USBy R&R, September 9, 2025
Nameste Karma1987, We are excited that your Galaxy A16 5G helps you stay on top of your daily activities and keeps you organized and ahead of your schedule. While this model doesn’t feature the full rollout of Galaxy AI, it still includes many cool features that improve your experience. A more interactive calendar with alerts and modes helps you stay productive during work or remain silent when relaxing. With the Galaxy A16 5G, the possibilities are set to be endless. Thank you for sharing your insight; we appreciate you choosing Samsung. -Ty
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Written by a customer while visiting Samsung US
Customer Rating
5
My Samsung A16 5G: The Tech Companion That Powers
on September 5, 2025
Posted by: Kripton726
[This review was collected as part of a promotion.] My Samsung A16 5G: The Perfect Daily Driver for a Balanced and Productive Lifestyle
In today’s fast-paced world, having a reliable smartphone isn’t just a luxury—it’s a necessity. As a student who studies daily, stays physically active, enjoys reading, and consumes a good amount of multimedia content, I needed a phone that could keep up with every part of my routine. The Samsung A16 5G has proven to be more than just a budget-friendly device—it’s become an essential tool in my everyday life.
Performance That Matches My Pace
One of the first things I noticed about the Samsung A16 5G was how smooth and responsive it felt. Powered by a capable MediaTek Dimensity processor and backed by 4GB or 6GB of RAM (depending on the variant), this phone handles multitasking without any noticeable lag. Whether I’m switching between study apps like Google Docs, taking notes, reading PDFs, or managing my to-do lists, the A16 5G keeps up effortlessly.
For someone who values efficiency, this level of performance is key. I don’t have time for delays or app crashes, and thankfully, my Samsung A16 5G understands that.
Connectivity That Keeps Me Going
As the name suggests, the A16 5G supports 5G connectivity, and that has been a game-changer. I’m constantly on the go—sometimes studying at the library, other times outdoors or at the gym—and having fast, reliable internet access wherever I am is crucial. Streaming workout videos, downloading study materials, or attending virtual classes all beco
Value
5
Written by a customer while visiting Samsung US