Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.4
(5,181 Reviews)
Rating breakdown 5,181 reviews
5 Stars
3,206
4 Stars
1,154
3 Stars
506
2 Stars
168
1 Star
147
69%of customers recommend this product.
(
41 out of
59)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Customer Rating
3
Awesome Technology
on August 22, 2025
Posted by: DaddyBobe
[This review was collected as part of a promotion.] The Galaxy A16 is a very good buy in my opinion. It's up to date with all the latest features and apps. Also, the new Gemini AI feature is pretty awesome, and it's getting better every time I use it. Every time I use Gemini, it learns me just as much as I learn it, and that to me is very awesome. Thank you so much, Samsung, for making such a great product!"
Value
3
Response from Samsung USBy R&R, August 26, 2025
What’s up DaddyBode,
The Galaxy A16 5G is made to provide reliable performance in everyday life, and we’re happy to hear that it’s helping you stay productive and entertained. We’re so glad you’re getting everything you need from your device. Thank you for sharing your feedback, and we hope you continue exploring all you can do with your Galaxy A16 5G as it learns more about you. Thank you for being part of the Samsung community.
-Ty
Samsung Support
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The Galaxy A16 5G is made to provide reliable performance in everyday life, and we’re happy to hear that it’s helping you stay productive and entertained. We’re so glad you’re getting everything you need from your device. Thank you for sharing your feedback, and we hope you continue exploring all you can do with your Galaxy A16 5G as it learns more about you. Thank you for being part of the Samsung community.
-Ty
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
4
A16 5G Phone
on August 22, 2025
Posted by: Azrael
[This review was collected as part of a promotion.] The Galaxy AI is neat but the overall phone for streaming graphics is really good and can customise camera settings with a lot of cool features you can also run your own diagnostics.
Value
4
Response from Samsung USBy R&R, August 28, 2025
Hello Azrael,
It’s great to see you’re optimizing the Galaxy A16 5G’s capabilities! From sharp graphics during streaming to the triple camera setup with impressive features, this phone is designed to keep entertainment and creativity flowing. The Galaxy A16 5G includes various smart features that enhance convenience and allow you to easily monitor your device, even without the full Galaxy AI rollout. Your review highlights how the Galaxy A16 5G balances powerful features with everyday ease of use.
-Ty
Samsung Support
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It’s great to see you’re optimizing the Galaxy A16 5G’s capabilities! From sharp graphics during streaming to the triple camera setup with impressive features, this phone is designed to keep entertainment and creativity flowing. The Galaxy A16 5G includes various smart features that enhance convenience and allow you to easily monitor your device, even without the full Galaxy AI rollout. Your review highlights how the Galaxy A16 5G balances powerful features with everyday ease of use.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
4
Has great camera and pictures big screen also too.
on August 22, 2025
Posted by: Baddbabylx
[This review was collected as part of a promotion.] Samsung phone is great for streaming gaming taking photos and decent size light high volume also cheap in stores great family phone also has alot of feaurures
Value
4
Response from Samsung USBy R&R, August 28, 2025
Hello there Baddbabylx,
We enjoy hearing how the Galaxy A16 5G has become a go-to device for gaming, streaming, and capturing moments. Its large, immersive display makes entertainment and everyday tasks more enjoyable, while the camera provides clarity and detail worth sharing. With reliable performance, the Galaxy A16 5G stands out as a versatile family phone, designed to fit a variety of lifestyles.
-Ty
Samsung Support
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Samsung Community
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Facebook
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We enjoy hearing how the Galaxy A16 5G has become a go-to device for gaming, streaming, and capturing moments. Its large, immersive display makes entertainment and everyday tasks more enjoyable, while the camera provides clarity and detail worth sharing. With reliable performance, the Galaxy A16 5G stands out as a versatile family phone, designed to fit a variety of lifestyles.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy A15 5G Is AWESOME!
on August 22, 2025
Posted by: ArtistCameron
[This review was collected as part of a promotion.] I have been using the A15 5G Android Phone for over a year now. I have no complaints whatsoever. I am not very technically advanced, so I will just write plainly & honestly. The speed is amazing to me! This phone never lags, no matter what I do. The camera is intuitive & takes beautiful photos. (Usually of my doggie.) It has a nice memory capability that to which I added an extra chip. I basically use it as a phone (voice) & text device, but I also go online with it a few times a week (check bank balance, etc.) & the speed is terrific! The photo storage is nice, as well. I am sure this phone has more capabilities than I use it for, but I am pleased with all the aspects for which I use it. KUDOS to Galaxy A15 5G! Cheers!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone ever
on August 22, 2025
Posted by: KIP2025
[This review was collected as part of a promotion.] This Samsung Galaxy A16 5G is the best phone I've ever bought so far.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
You Get What You Pay For
on August 22, 2025
Posted by: Chuck
from Upper Marlboro, MD
Expertise:Intermediate
My wife and I got this phone as a second phone for her job. We got it at the end of April and it died by the end of August. Literally four months.
Features
1
Performance
1
Design
4
Value
1
Response from Samsung USBy R&R, August 25, 2025
Hi there Chuck,
Thank you for reaching out and sharing your experience with your Galaxy A16 5G. We understand it can be frustrating when your device doesn’t work as expected. With more details, we might be able to determine what your wife is experiencing; whether it's a dead battery, water damage, or other factors; but we need additional information to make that assessment. As you may know, Samsung products are covered for manufacturing defects in material and workmanship under the limited 12-month warranty period specified for each product. We also offer the option to add extra coverage with Samsung Care+ on eligible devices, which provides extended protection and additional support. Please contact our Samsung Support Team to learn more. We are here to help. Thank you for choosing Samsung.
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
Samsung Support
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Samsung Community
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Facebook
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Thank you for reaching out and sharing your experience with your Galaxy A16 5G. We understand it can be frustrating when your device doesn’t work as expected. With more details, we might be able to determine what your wife is experiencing; whether it's a dead battery, water damage, or other factors; but we need additional information to make that assessment. As you may know, Samsung products are covered for manufacturing defects in material and workmanship under the limited 12-month warranty period specified for each product. We also offer the option to add extra coverage with Samsung Care+ on eligible devices, which provides extended protection and additional support. Please contact our Samsung Support Team to learn more. We are here to help. Thank you for choosing Samsung.
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5
I love it its awesome to use every day and with fr
on August 22, 2025
Posted by: Antonie099
[This review was collected as part of a promotion.] Need a better phone to do and hangout with friends
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product has great features.
on August 22, 2025
Posted by: Cooter
[This review was collected as part of a promotion.] The Ai is very helpful and it takes great pics and videos there is a lot you can do on this phone I would recommended this phone.
Value
5
Written by a customer while visiting Samsung US