Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.4
(5,181 Reviews)
Rating breakdown 5,181 reviews
5 Stars
3,206
4 Stars
1,154
3 Stars
506
2 Stars
168
1 Star
147
69%of customers recommend this product.
(
41 out of
59)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Customer Rating
5
I have no problem.
on August 21, 2025
Posted by: QUEENPEE
[This review was collected as part of a promotion.] I use my device for work emails, gaming, shopping, social media and web searching.
I don't use the AI .
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Great affordable phone
on August 21, 2025
Posted by: Sama16
[This review was collected as part of a promotion.] Pros: Affordable, long update support, great screen, strong battery, 5G.
Cons: Slow performance, mono audio, bloatware, outdated notch, modest brightness.
Score: ⭐⭐⭐ — A thrifty, dependable companion if you're okay sacrificing speed for savings.
Value
3
Response from Samsung USBy R&R, August 26, 2025
Hola Sama16,
We’re really happy to hear you’re enjoying your Galaxy A16 5G! Its processor is designed to easily handle streaming, browsing, and staying connected, and the pro version even packs a 5000 mAh battery to keep up with your busy day. We know everyone has different preferences, so we strive to offer a variety of options in our devices to fit different needs. Thanks so much for sharing your thoughts on the Galaxy A16 5G; it means a lot! We hope you continue to discover all the amazing things our Galaxy lineup has to offer. Thanks for being part of the Samsung family!
-Ty
Samsung Support
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We’re really happy to hear you’re enjoying your Galaxy A16 5G! Its processor is designed to easily handle streaming, browsing, and staying connected, and the pro version even packs a 5000 mAh battery to keep up with your busy day. We know everyone has different preferences, so we strive to offer a variety of options in our devices to fit different needs. Thanks so much for sharing your thoughts on the Galaxy A16 5G; it means a lot! We hope you continue to discover all the amazing things our Galaxy lineup has to offer. Thanks for being part of the Samsung family!
-Ty
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
3
It gets hot quick and screen blinks often
on August 21, 2025
Posted by: MrGHandyman
[This review was collected as part of a promotion.] I'm partially happy with my Galaxy A16 5G but it has issues like getting hot and working slower, even with closing all apps or additional windows.
Plus screen blinks when trying to change windows, almost like it's taking a picture which is very unsettling.
Plus screen blinks when trying to change windows, almost like it's taking a picture which is very unsettling.
Value
3
Response from Samsung USBy R&R, August 26, 2025
Hiya MrGHandyman,
Thank you for sharing your feedback on your Galaxy A16 5G. If you notice your device getting warmer than normal, please consider checking out the article linked below on how to keep your device at a normal temperature. Additionally, there may be many instances where your device flickers or glitches; you can find out more in the article linked below as well. Of course, we have a talented support team that is always here to help. Please feel free to reach out. We are here to help. Thank you for choosing Samsung.
Screen flickering or glitching on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshoot/TSG10004671/
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS10002887/
-Ty
Samsung Support
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Samsung Community
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Thank you for sharing your feedback on your Galaxy A16 5G. If you notice your device getting warmer than normal, please consider checking out the article linked below on how to keep your device at a normal temperature. Additionally, there may be many instances where your device flickers or glitches; you can find out more in the article linked below as well. Of course, we have a talented support team that is always here to help. Please feel free to reach out. We are here to help. Thank you for choosing Samsung.
Screen flickering or glitching on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshoot/TSG10004671/
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS10002887/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
2
I hate this phone
on August 21, 2025
Posted by: Fields
[This review was collected as part of a promotion.] This phone is constantly lagging and freezing. It drives me nuts.
Value
2
Response from Samsung USBy R&R, August 25, 2025
Howdy Fields,
We appreciate you sharing your experience with your Galaxy A16 5G. The A Series offers a reliable processor suited for essential tasks, and many users value the balance of performance and affordability. To maintain your device's performance, you can use the Device care feature. It provides an overview of your battery, storage, and RAM. You can also automatically optimize your phone or tablet for faster, better performance. From Settings, swipe to and tap Device care. Tap Optimize now, then tap Done. For more information on keeping your device running smoothly, please check out the link below. Your feedback helps us improve. Thank you for your review. We appreciate you choosing Samsung.
-Ty
Samsung Support
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We appreciate you sharing your experience with your Galaxy A16 5G. The A Series offers a reliable processor suited for essential tasks, and many users value the balance of performance and affordability. To maintain your device's performance, you can use the Device care feature. It provides an overview of your battery, storage, and RAM. You can also automatically optimize your phone or tablet for faster, better performance. From Settings, swipe to and tap Device care. Tap Optimize now, then tap Done. For more information on keeping your device running smoothly, please check out the link below. Your feedback helps us improve. Thank you for your review. We appreciate you choosing Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
2
This device appears to be something it's not
on August 21, 2025
Posted by: LadyyEve
[This review was collected as part of a promotion.] Phone doesn't work normally . Constantly having to restart it .
Value
2
Response from Samsung USBy R&R, August 25, 2025
Hi there LadyyEve,
Thanks for your feedback on the Galaxy A16! This device is designed to provide a streamlined experience for everyday tasks, with helpful features like Device Care to keep everything running smoothly. If you notice any lag, optimizing through settings can often restore optimal performance. The Quick optimization feature enhances your device's performance by identifying apps that drain excessive battery. It also clears unnecessary items from memory, deletes unneeded files, scans for malware, and closes background apps. Optimizing your phone is quick and easy. From Settings, swipe to and tap Device care. Tap Optimize now, then tap Done. Find out more by checking out the article linked below. Thank you for your review. We appreciate your choice of Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Thanks for your feedback on the Galaxy A16! This device is designed to provide a streamlined experience for everyday tasks, with helpful features like Device Care to keep everything running smoothly. If you notice any lag, optimizing through settings can often restore optimal performance. The Quick optimization feature enhances your device's performance by identifying apps that drain excessive battery. It also clears unnecessary items from memory, deletes unneeded files, scans for malware, and closes background apps. Optimizing your phone is quick and easy. From Settings, swipe to and tap Device care. Tap Optimize now, then tap Done. Find out more by checking out the article linked below. Thank you for your review. We appreciate your choice of Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Posted by: Petras
from OC California
Verified Purchase:Yes
Great product, turned out to be much faster than my previous phone. However, battery runs down extremely fast!
I would recommend this to a friend!
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Service is not great where I live needs a tower m
on August 21, 2025
Posted by: Itallmine13
[This review was collected as part of a promotion.] Does not stay in 5g mold does not pick up on service when available
Would like to see more simple actions
Would like to see more simple actions
Value
3
Response from Samsung USBy R&R, August 26, 2025
Ahoy Itallmine13,
Thank you so much for sharing your review of the Galaxy A16 5G! We’re glad you’re exploring this device. It includes all the essential connectivity features you might need, and sometimes a quick network reset or settings refresh can significantly improve signal stability. Depending on your location and environment, your phone might temporarily disconnect from your mobile network or experience a slower connection; this can be related to your plan, region, or network settings. To give your device a quick tune-up, go to Settings, tap Connections, then select Mobile networks. If you’d like to reset your network settings, go to Settings, tap General management, then Reset, and choose Reset network settings. Confirm by tapping Reset and enter your PIN or password if prompted. Once you’ve done that, test your connection. For more helpful tips, check out the article linked below. If you haven’t already, contacting your mobile carrier can help report your experience. And of course, if you need any further assistance, our Samsung Support Team is always ready to help. We truly appreciate your feedback, and we’re happy to have you as part of our Samsung community!
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
-Ty
Samsung Support
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Samsung Community
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Facebook
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Thank you so much for sharing your review of the Galaxy A16 5G! We’re glad you’re exploring this device. It includes all the essential connectivity features you might need, and sometimes a quick network reset or settings refresh can significantly improve signal stability. Depending on your location and environment, your phone might temporarily disconnect from your mobile network or experience a slower connection; this can be related to your plan, region, or network settings. To give your device a quick tune-up, go to Settings, tap Connections, then select Mobile networks. If you’d like to reset your network settings, go to Settings, tap General management, then Reset, and choose Reset network settings. Confirm by tapping Reset and enter your PIN or password if prompted. Once you’ve done that, test your connection. For more helpful tips, check out the article linked below. If you haven’t already, contacting your mobile carrier can help report your experience. And of course, if you need any further assistance, our Samsung Support Team is always ready to help. We truly appreciate your feedback, and we’re happy to have you as part of our Samsung community!
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy AI is top of the line
on August 21, 2025
Posted by: Luckey
[This review was collected as part of a promotion.] The Galaxy AI that comes with the Samsung. A 15 is the best phone that I ever had. And it's so smart and it really helps me get through my day so much easier doing what she wants. I highly recommended this phone and the Galaxy AI SYSTEM to anybody looking for another phone.
Value
5
Written by a customer while visiting Samsung US