Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.4
(5,178 Reviews)
Rating breakdown 5,178 reviews
5 Stars
3,205
4 Stars
1,153
3 Stars
506
2 Stars
168
1 Star
146
69%of customers recommend this product.
(
40 out of
58)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Customer Rating
5
You Can't Go Wrong With A Galaxy
on October 11, 2025
Posted by: StarryEyed360
[This review was collected as part of a promotion.] I've always been a fan of Galaxy's and I've owned multiple over the years but I would honestly have to say I've never been this satisfied with a phone before. I have the Galaxy A16 5g and I absolutely LOVE it. From the graphics to the size to the memory and also the AI, I mean you can't go wrong! The Galaxy AI feature has definitely exceeded my expectations. Trust me you will not regret this buy!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Battery dies quick despite proper maintenance
on October 11, 2025
Posted by: Dylana
[This review was collected as part of a promotion.] The quality of the phone is good & the galaxy AI has proven effective and efficient, however the battery has a tendency to drain very quickly from the beginning & nothing I do helps! It seems to be a defect as there's nothing on my phone to drain a battery from full in 3 to 4 hours while barely using it & no open apps or pages.
Value
3
Response from Samsung USBy R&R, October 17, 2025
Hi there Dylana,
Thank you for sharing your thoughts on the Galaxy A16 5G. The A16’s battery is designed for dependable daily use, with adaptive power-saving features to enhance endurance. Samsung Galaxy phones offer settings to monitor and extend battery life. Keep track of your battery performance and enable power-saving modes as needed to prolong battery longevity. Your feedback helps us understand real-world battery management and guides future updates to keep Galaxy devices efficient and reliable. Please review the resources on maintaining your battery health. We appreciate your loyalty to Samsung.
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS10002534/
Battery draining fast on Galaxy phones and tablets
https://www.samsung.com/us/support/troubleshoot/TSG10001538/
-Ty
Samsung Support
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Samsung Community
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Thank you for sharing your thoughts on the Galaxy A16 5G. The A16’s battery is designed for dependable daily use, with adaptive power-saving features to enhance endurance. Samsung Galaxy phones offer settings to monitor and extend battery life. Keep track of your battery performance and enable power-saving modes as needed to prolong battery longevity. Your feedback helps us understand real-world battery management and guides future updates to keep Galaxy devices efficient and reliable. Please review the resources on maintaining your battery health. We appreciate your loyalty to Samsung.
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS10002534/
Battery draining fast on Galaxy phones and tablets
https://www.samsung.com/us/support/troubleshoot/TSG10001538/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Great product
on October 11, 2025
Posted by: Samsungglove
[This review was collected as part of a promotion.] A16 5G GREAT PHONE..needs more ram however 128 on ph is great
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
This product has poor features i got it as a repl
on October 20, 2025
Posted by: Hardtoshop
[This review was collected as part of a promotion.] I don't use galaxy Ai but it is an ok phone
It streams well and has good features
Ivhad alot of problems with it tho
Ivhad alot of problems with it tho
Value
1
Response from Samsung USBy R&R, October 21, 2025
Hey there Hardtoshop,
Thank you for sharing how it is going with your Galaxy A16 5G. It’s a great addition to your tech tool kit if you are looking for a device that can get the job done. From staying connected to loved ones to streaming your favorite content, you can do it all on your Galaxy A16 5G. While you don’t have to worry about Galaxy AI, the full rollout hasn’t yet reached the Galaxy A16 5G. However, there are still many innovative features, like Gemini and others, that can enhance your daily activity. Thank you for the review. We are happy to have you as a part of the Samsung community.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Thank you for sharing how it is going with your Galaxy A16 5G. It’s a great addition to your tech tool kit if you are looking for a device that can get the job done. From staying connected to loved ones to streaming your favorite content, you can do it all on your Galaxy A16 5G. While you don’t have to worry about Galaxy AI, the full rollout hasn’t yet reached the Galaxy A16 5G. However, there are still many innovative features, like Gemini and others, that can enhance your daily activity. Thank you for the review. We are happy to have you as a part of the Samsung community.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
2
Phone is not working
on October 21, 2025
Posted by: Tinkka3
[This review was collected as part of a promotion.] Phone is trash n slow, I didn't like it since I received it
Value
2
Response from Samsung USBy R&R, October 21, 2025
Hey there Tinkka3,
Thank you for sharing your experience with your Galaxy A16 5G. We would love to learn more about your device and its behavior. You can reach out to our Samsung Support Team to learn more about how you can get your device performing optimally and to your desire.
We look forward to assisting you. Thank you for choosing Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Thank you for sharing your experience with your Galaxy A16 5G. We would love to learn more about your device and its behavior. You can reach out to our Samsung Support Team to learn more about how you can get your device performing optimally and to your desire.
We look forward to assisting you. Thank you for choosing Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
great so far
on October 24, 2025
Posted by: drew8888
[This review was collected as part of a promotion.] works great for Internet, wifi, apps (sport book, banking), texting gps/Google maps
Value
5
Response from Samsung USBy R&R, October 24, 2025
Hey drew8888,
We’re glad to hear your Galaxy A16 5G is working very well. Designed for daily use, it’s great to know the phone supports your browsing, navigation, and app use easily. The A16 continues to show Samsung’s aim of blending efficiency and performance in a simple design. Thank you for your review, and we appreciate you being part of the Samsung community.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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https://smsng.us/X-Messages
We’re glad to hear your Galaxy A16 5G is working very well. Designed for daily use, it’s great to know the phone supports your browsing, navigation, and app use easily. The A16 continues to show Samsung’s aim of blending efficiency and performance in a simple design. Thank you for your review, and we appreciate you being part of the Samsung community.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
This product has great features
on November 3, 2025
Posted by: Billsboy
[This review was collected as part of a promotion.] Awesome phone love it. So much you can do on this device
Value
5
Response from Samsung USBy R&R, November 3, 2025
Hi Billsboy,
We’re excited to see you had a 5-star experience! The Galaxy A16 5G is designed to impress, and it seems to be succeeding. Thank you for your support. Created with passion, fueled by innovation. We appreciate you choosing Samsung.
-Ty
Samsung Support
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Samsung Community
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Facebook
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We’re excited to see you had a 5-star experience! The Galaxy A16 5G is designed to impress, and it seems to be succeeding. Thank you for your support. Created with passion, fueled by innovation. We appreciate you choosing Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5
I've been a samsung lover for three years now sams
on November 18, 2025
Posted by: Sambams
[This review was collected as part of a promotion.] I can't wait until I get the GalaxyAI Im going to love the large screen for my gaming
Value
5
Response from Samsung USBy R&R, November 21, 2025
Hello Sambams,
Thank you for your review and for being a Samsung fan for years. Your enthusiasm for the upcoming Galaxy AI on A series devices and the large display is inspiring, especially for gaming, where the A16 5G really excels with its screen size and smooth performance. We appreciate you choosing Samsung.
-Ty
Samsung Support
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Facebook
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Thank you for your review and for being a Samsung fan for years. Your enthusiasm for the upcoming Galaxy AI on A series devices and the large display is inspiring, especially for gaming, where the A16 5G really excels with its screen size and smooth performance. We appreciate you choosing Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US