Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.4
(5,181 Reviews)
Rating breakdown 5,181 reviews
5 Stars
3,206
4 Stars
1,154
3 Stars
506
2 Stars
168
1 Star
147
69%of customers recommend this product.
(
41 out of
59)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Customer Rating
4
Amazing phone
on August 20, 2025
Posted by: Redqueen
[This review was collected as part of a promotion.] I absolutely love this phone! I've always enjoyed Samsung... But cannot afford the newer ones. This phone has been amazing for the price that I paid. It's easy to use and super easy to customize thanks to both the Samsung and Google platforms.
Cant wait until I can afford a newer model!
Cant wait until I can afford a newer model!
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
This product has awesome features
on August 20, 2025
Posted by: Will2live
[This review was collected as part of a promotion.] The A16 5G has been one of the best phones that I have ever had the pleasure to own. and the AI is the best
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The phone is perfect for helping with work
on August 20, 2025
Posted by: ThisDeputy45
[This review was collected as part of a promotion.] Filled with fun games big help with work ,it also takes the best photo's.Its slim nice sized fits perfectly my pocket, very fast internet speed and a large storage with great protection for your important files it's like having a super computer that fits in my pocket.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Respone isn't all that good
on August 20, 2025
Posted by: GalaxyGeek2132
[This review was collected as part of a promotion.] I first came across Galaxy AI when I had my s23 I mean truth be told the S series is my favorite types of devices to use I downgraded recently because my phone was stolen so I'm able to see you the difference between gameplay and response time and other things but I still had to go with the Galaxy phone because in my opinion they meet expectations and compete with any other phone out there without even trying. I was aiming to get the s25 but I have to wait for that but I'm patient and even if they come out with a s26 it's not going to stop me from getting in the s25.
Value
3
Response from Samsung USBy R&R, August 20, 2025
Hello GalaxyGeek2132,
We’re grateful to hear your experience with the Galaxy A16 5G. These devices balance power and simplicity for daily use. If you’ve noticed lag or slower response times, clearing cache, checking for software updates, or running the Device Care feature can help keep things running smoothly. Learn more about optimizing your device by checking out the online resource linked below. Thanks for being a loyal Samsung user. We’re here to keep you moving forward.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
We’re grateful to hear your experience with the Galaxy A16 5G. These devices balance power and simplicity for daily use. If you’ve noticed lag or slower response times, clearing cache, checking for software updates, or running the Device Care feature can help keep things running smoothly. Learn more about optimizing your device by checking out the online resource linked below. Thanks for being a loyal Samsung user. We’re here to keep you moving forward.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1
Nope whack
on August 20, 2025
Posted by: Itsg3ttnHaddaNhur
[This review was collected as part of a promotion.] This is by far the worst Samsung have ever owned. It's really slow and the reception is terrible. Ive had it a week and already cracked the screen. It's just awful.
Value
1
Response from Samsung USBy R&R, August 20, 2025
Hey there Itsg3ttnHaddaNhur,
Thank you for sharing your thoughts about your Galaxy A Series! These devices are designed with smart features to help you multitask with ease. We totally get that performance can sometimes vary depending on how you use it, and if you notice slower responses, Samsung’s Device Care tool is a wonderful place to start. Just a quick optimization or managing your apps can really make a difference. Also, keep in mind that depending on where you are and your network environment, your device might occasionally disconnect from your mobile network or experience slower connections. This could be related to your plan, region, or network settings. For helpful tips on keeping your connection stable, check out the online article below. We truly appreciate your feedback and are so happy to have you as part of the Samsung family!
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your thoughts about your Galaxy A Series! These devices are designed with smart features to help you multitask with ease. We totally get that performance can sometimes vary depending on how you use it, and if you notice slower responses, Samsung’s Device Care tool is a wonderful place to start. Just a quick optimization or managing your apps can really make a difference. Also, keep in mind that depending on where you are and your network environment, your device might occasionally disconnect from your mobile network or experience slower connections. This could be related to your plan, region, or network settings. For helpful tips on keeping your connection stable, check out the online article below. We truly appreciate your feedback and are so happy to have you as part of the Samsung family!
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Not too different than the A14
on August 20, 2025
Posted by: 5DISHEREBUTDEPARTINGSOON
[This review was collected as part of a promotion.] I watch a lot of YouTube, check my email, search the web, connect with others on social media, & I stay informed by what is really going on in the world since the news just lies & spreads fear thru the masses.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Tried and ture
on August 20, 2025
Posted by: Shellbelle1026
[This review was collected as part of a promotion.] I have been a loyal Samsung customer for many many years.
I have tried other Brands for one reason or another and always have came back to my first love The Samsung products from cell phones,tablets and even washer & dryers sets. In my book there is no other that has the quality, features and deals as the Samsung company. And I'm always thrilled with the next new feature or software like the Galaxy AI. Never say never because they will make an old thing better than ever or come up with something totally new or different. This company never fails to amaze me and many people have convinced to switch to them
I have tried other Brands for one reason or another and always have came back to my first love The Samsung products from cell phones,tablets and even washer & dryers sets. In my book there is no other that has the quality, features and deals as the Samsung company. And I'm always thrilled with the next new feature or software like the Galaxy AI. Never say never because they will make an old thing better than ever or come up with something totally new or different. This company never fails to amaze me and many people have convinced to switch to them
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
BEST budget phone on the market
on August 20, 2025
Posted by: HUg27O
[This review was collected as part of a promotion.] Samsung A16 is a great budget phone with all the latest features in the market Also, with Samsung AI and Gemini and with all the features that it has definitely packed with the 5G network. Fast, reliable and great quality with SmartThings with Samsung features. 2 mirror. Extreme, the easiest way information is out.These other phones don't stand a chance at the price .Totally satisfied with the camera and overall with phone.Thank you samsung
Value
4
Written by a customer while visiting Samsung US