Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.4
(5,181 Reviews)
Rating breakdown 5,181 reviews
5 Stars
3,206
4 Stars
1,154
3 Stars
506
2 Stars
168
1 Star
147
69%of customers recommend this product.
(
41 out of
59)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Customer Rating
3
Wish I had gotten S23
on August 19, 2025
Posted by: Meldamack
[This review was collected as part of a promotion.] I use my phone for pictures videos and games and video calls. It lags a lot and freezes up
Value
3
Response from Samsung USBy R&R, August 20, 2025
Hi Meldamack,
Thank you for choosing the Galaxy A16 5G. Built for smooth performance and smart resource management, these phones operate quietly behind the scenes. If you experience delays, lag, or freezing, try Device Care in your settings to free up storage or identify apps consuming extra resources. Check out the online resource linked below to learn more. Your feedback helps us improve. We value your voice! Thank you for selecting Samsung.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for choosing the Galaxy A16 5G. Built for smooth performance and smart resource management, these phones operate quietly behind the scenes. If you experience delays, lag, or freezing, try Device Care in your settings to free up storage or identify apps consuming extra resources. Check out the online resource linked below to learn more. Your feedback helps us improve. We value your voice! Thank you for selecting Samsung.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Easy to navigate & transfer info from older device
on August 20, 2025
Posted by: AndroidFanatic
[This review was collected as part of a promotion.] I like how my Samsung Galaxy 15A doesn't buffer when using 5g. Plenty of data space as well. Great picture quality as well. I really enjoy using my using My phone & can't see myself using any other device when it comes too using cellular phones.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best Samsung Ie Used In years.
on August 20, 2025
Posted by: DeegWest
[This review was collected as part of a promotion.] Galaxy AI is the DOPEST AI it's Abilities are So far The best I've Seen Software WISE.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Junk phone
on August 20, 2025
Posted by: Christine
[This review was collected as part of a promotion.] This phone sucks. The battery doesn't hold a charge, the system constantly crashes and the processer lags
Value
1
Response from Samsung USBy R&R, August 20, 2025
Hi there Christine,
Thank you for reviewing the Galaxy A16 5G. With tools like Device Care and software updates, users can often optimize their performance for better speed and responsiveness. It’s all about discovering what works best for your needs! You can check out the linked article below, which explains how to fine-tune your device to achieve the best results and fix crashes and processor lag. Your feedback helps us improve, and we appreciate your being part of the Samsung community.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for reviewing the Galaxy A16 5G. With tools like Device Care and software updates, users can often optimize their performance for better speed and responsiveness. It’s all about discovering what works best for your needs! You can check out the linked article below, which explains how to fine-tune your device to achieve the best results and fix crashes and processor lag. Your feedback helps us improve, and we appreciate your being part of the Samsung community.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Desperate times lead to Desperate measure!
on August 20, 2025
Posted by: DedicatedGalaxyUser
[This review was collected as part of a promotion.] I actually love having the latest Galaxy phone but unfortunately I had to get this A16 due to previously owning a Note 9, then to a 21 Ultra Galaxy phone, over a 7 year period of time, both those phones were damaged after years of use and wear and tear, in short, not being able to afford the latest up to date Galaxy phone, is the reason I haven't been able to explore how far Galaxy phones have come, in the depth I desire. I want my first AI experiences to be on the newest and latest technologies Galaxy has to offer. The versatility, the way Galaxy phones, are well designed, keep me interested and Samsung products so relevant! I will always be a loyal customer. All in all Galaxy phones cater to my everyday needs from communication between my children to needing to turn in my college homework online! My Galaxy phone is considered a lifeline and an essential need in my everyday life!
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
The camera and sound is great.
on August 20, 2025
Posted by: ITZ2TRU
[This review was collected as part of a promotion.] I love hooking my Galaxy AI to my Bluetooth plus casting it to my tv. Everything sounds and plays clearly.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This phone will last
on August 20, 2025
Posted by: Sophiesmomma
[This review was collected as part of a promotion.] I have upgraded my phone recently but I used the A16 for almost 3 years without any issues. It had plenty of storage and I was able to do anything and everything I needed to do with that device. While I had it AI had not really started taking off in my area so I did not use it for that but I played lots of games completed jobs for my work even made invoices and did taxes on it. If in market for a very reasonable phone with great features try this phone. Or great for you fosters middle high school age kids. Who says I phones are all they are cracked up to be. I'll stay with Samsung for good
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
It's a good priced phone for someone they doesn't
on August 20, 2025
Posted by: Maskedvxenn
[This review was collected as part of a promotion.] Haven't used the AI for this phone, so I can't give detail.
Value
4
Written by a customer while visiting Samsung US