Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.4
(5,178 Reviews)
Rating breakdown 5,178 reviews
5 Stars
3,205
4 Stars
1,153
3 Stars
506
2 Stars
168
1 Star
146
69%of customers recommend this product.
(
40 out of
58)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Customer Rating
4
Good phone for its price
on August 1, 2025
Posted by: Getright
[This review was collected as part of a promotion.] This samsung galaxy has many features with fast responding reactions
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on August 1, 2025
Posted by: MyPhone
[This review was collected as part of a promotion.] Awesome movie streaming great features good sound
Value
5
Response from Samsung USBy R&R, August 1, 2025
Hello Myphone,
We're excited to hear you’re loving your Galaxy A16! Every feature is carefully crafted to enhance your experience, and knowing it makes a difference for you motivates us. Thank you for choosing Samsung. Inspired by you, powered by innovation.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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We're excited to hear you’re loving your Galaxy A16! Every feature is carefully crafted to enhance your experience, and knowing it makes a difference for you motivates us. Thank you for choosing Samsung. Inspired by you, powered by innovation.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
My Galaxy experience
on August 8, 2025
Posted by: 741444
[This review was collected as part of a promotion.] My A16 is a wonderful device. I've used Galaxy AI alot
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome things you have done Awesome things you ha
on August 9, 2025
Posted by: JustJp
[This review was collected as part of a promotion.] Awesome things you have done Awesome things you have done
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone 9 out of 10 stars.
on August 9, 2025
Posted by: Lax3852338622
[This review was collected as part of a promotion.] Galaxy ai and other ai supported me through alot of good times. I wish dex worked normal maybe it does but my tv isn't a smart TV. So what do I do now? Hope you enjoy this feedback.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
I love my Samsung Galaxy A15 5G phone
on August 9, 2025
Posted by: Erica87
[This review was collected as part of a promotion.] I use my device for internet personal and to keep in contact with family and friends
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung A16 5G
on August 21, 2025
Posted by: BrwnPrid13
[This review was collected as part of a promotion.] I am new to Samsung AI and all AI technology. Samsung's AI is user friendly, it is integrated into the A16 Phone makes the phone well worth the price and a great option for anyone needs. The A16 5G is the first 5G phone that I have used, Its speed is perfect to stream any movie or play your favorite game. The camera is better then any other camera I have used before. All around a great smart phone at an amazing price point.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
DON'T BUY. Glitchy Screen After Less Than A Month.
on August 27, 2025
Posted by: Elizabeth
Verified Purchase:Yes
I was excited to get an affordable Samsung phone but after 2 weeks of owning it a green line appeared vertically on the left edge of the screen. This only to advance and get much much worst with the whole screen flashing in and out green. After 20 days of owning the phone it is completely unusable. I never dropped my phone, doesn't even have a scratch. Got a faulty phone. Completely unacceptable from a well known brand like Samsung.
No, I would not recommend this to a friend.
Response from Samsung USBy R&R, August 28, 2025
Hello Elizabeth,
Thank you for sharing your thoughts on the Galaxy A16 5G. We understand the importance of a display's reliability, especially considering how frequently we use our phones throughout the day. The Galaxy A16 5G was designed with an adaptive display built for everyday streaming, browsing, and communication, offering many of the intuitive smart features Galaxy users enjoy. There could be several reasons for the vertical green line appearing on your device, such as software concerns or possibly hardware behaviors. We may need to gather more information to assist you further. Samsung products are covered against manufacturing defects in material and workmanship for the limited 12-month warranty period specified for each product. We also offer the option to add extra coverage with Samsung Care+ on eligible devices, providing extended protection and additional support. Additionally, for eligible devices, you can choose to add extra coverage through Samsung Care+, which offers extended protection and support. You can contact one of our support team members for further assistance. Additionally, we have partnered with uBreakiFix as an authorized repair location, where you can visit any of the 600 locations across the US if repairs are necessary. We are here to help. We hope you continue to explore what the Galaxy line has to offer, as it provides a balance of innovation and everyday convenience. Thank you for choosing Samsung as your go-to brand.
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
uBreakiFix
https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your thoughts on the Galaxy A16 5G. We understand the importance of a display's reliability, especially considering how frequently we use our phones throughout the day. The Galaxy A16 5G was designed with an adaptive display built for everyday streaming, browsing, and communication, offering many of the intuitive smart features Galaxy users enjoy. There could be several reasons for the vertical green line appearing on your device, such as software concerns or possibly hardware behaviors. We may need to gather more information to assist you further. Samsung products are covered against manufacturing defects in material and workmanship for the limited 12-month warranty period specified for each product. We also offer the option to add extra coverage with Samsung Care+ on eligible devices, providing extended protection and additional support. Additionally, for eligible devices, you can choose to add extra coverage through Samsung Care+, which offers extended protection and support. You can contact one of our support team members for further assistance. Additionally, we have partnered with uBreakiFix as an authorized repair location, where you can visit any of the 600 locations across the US if repairs are necessary. We are here to help. We hope you continue to explore what the Galaxy line has to offer, as it provides a balance of innovation and everyday convenience. Thank you for choosing Samsung as your go-to brand.
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
uBreakiFix
https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US