Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.4
(5,185 Reviews)
Rating breakdown 5,185 reviews
5 Stars
3,208
4 Stars
1,152
3 Stars
507
2 Stars
169
1 Star
149
68%of customers recommend this product.
(
41 out of
60)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Customer Rating
1
This product has poor features i got it as a repl
on October 20, 2025
Posted by: Hardtoshop
[This review was collected as part of a promotion.] I don't use galaxy Ai but it is an ok phone
It streams well and has good features
Ivhad alot of problems with it tho
Ivhad alot of problems with it tho
Value
1
Response from Samsung USBy R&R, October 21, 2025
Hey there Hardtoshop,
Thank you for sharing how it is going with your Galaxy A16 5G. It’s a great addition to your tech tool kit if you are looking for a device that can get the job done. From staying connected to loved ones to streaming your favorite content, you can do it all on your Galaxy A16 5G. While you don’t have to worry about Galaxy AI, the full rollout hasn’t yet reached the Galaxy A16 5G. However, there are still many innovative features, like Gemini and others, that can enhance your daily activity. Thank you for the review. We are happy to have you as a part of the Samsung community.
-Ty
Samsung Support
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Thank you for sharing how it is going with your Galaxy A16 5G. It’s a great addition to your tech tool kit if you are looking for a device that can get the job done. From staying connected to loved ones to streaming your favorite content, you can do it all on your Galaxy A16 5G. While you don’t have to worry about Galaxy AI, the full rollout hasn’t yet reached the Galaxy A16 5G. However, there are still many innovative features, like Gemini and others, that can enhance your daily activity. Thank you for the review. We are happy to have you as a part of the Samsung community.
-Ty
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
4
galaxy 24s
on December 5, 2025
Posted by: Mack10
[This review was collected as part of a promotion.] Have had phone two years + not very good at using all that is available (AI) included. Love clarity, crispness and photos. Dislike programs that don't fit the screen making using them very irritating.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Good
on January 31, 2026
Posted by: BREEZY
I want to add somebody else on to my service with me and they do not have a phone and i'm trying to see , can I get them a phone and put them on my plan with me
Response from Samsung USBy R&R, February 6, 2026
What’s up BREEZY,
We appreciate your interest in incorporating the Galaxy A16 5G into a shared mobile setup. Built for versatility and dependable daily use, the A16 caters to a range of personal and family requirements. Thank you for considering Samsung for your connected lifestyle. We value your choice of Samsung.
-Ty
Samsung Support
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Samsung Community
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We appreciate your interest in incorporating the Galaxy A16 5G into a shared mobile setup. Built for versatility and dependable daily use, the A16 caters to a range of personal and family requirements. Thank you for considering Samsung for your connected lifestyle. We value your choice of Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
3
Required requirements
on April 6, 2025
Posted by: TA1992
[This review was collected as part of a promotion.] Overall silent phone battery lasts and look good time Graphics are good on the game easy to work on as far as the email and sharing information pictures and Etc
Value
3
Response from Samsung USBy R&R, April 7, 2025
Hey There TA1992,
Thank you for sharing your feedback on the Galaxy A16 5G! It's wonderful to hear that you're enjoying its long-lasting battery, vibrant graphics for gaming, and ease of use for managing emails, sharing photos, and more. The Galaxy A16 5G is designed to provide an immersive experience with its impressive 6.7" screen, offering bright, vivid detail and smooth performance. Vision Booster enhances clarity with up to 800-nits brightness, ensuring great visuals anywhere. The powerful 5G capabilities and octa-core processor allow fast browsing, downloading, and gaming. Plus, Smart Switch makes transferring photos, contacts, and other data effortless when upgrading to a new Galaxy device. We're thrilled to hear you're making the most of your device and hope it continues to be a reliable companion for all your daily needs. Discover more about your Galaxy A16 5G device by checking out the link below, which details features and everything you can do with your device. Thank you for sharing your experience. We appreciate your trust in Samsung!
Useful features on the Samsung Galaxy A16 5G, A26 5G, and A36 5G
https://www.samsung.com/us/support/answer/ANS10004655/
-Ty
Samsung Support
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Samsung Community
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Facebook
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Thank you for sharing your feedback on the Galaxy A16 5G! It's wonderful to hear that you're enjoying its long-lasting battery, vibrant graphics for gaming, and ease of use for managing emails, sharing photos, and more. The Galaxy A16 5G is designed to provide an immersive experience with its impressive 6.7" screen, offering bright, vivid detail and smooth performance. Vision Booster enhances clarity with up to 800-nits brightness, ensuring great visuals anywhere. The powerful 5G capabilities and octa-core processor allow fast browsing, downloading, and gaming. Plus, Smart Switch makes transferring photos, contacts, and other data effortless when upgrading to a new Galaxy device. We're thrilled to hear you're making the most of your device and hope it continues to be a reliable companion for all your daily needs. Discover more about your Galaxy A16 5G device by checking out the link below, which details features and everything you can do with your device. Thank you for sharing your experience. We appreciate your trust in Samsung!
Useful features on the Samsung Galaxy A16 5G, A26 5G, and A36 5G
https://www.samsung.com/us/support/answer/ANS10004655/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Amazing phone
on November 10, 2025
Posted by: Chyee
from Las cruces nm
Expertise:Intermediate
This phone is amazing the memory the camera is so vivid aaamd clear the fast performance and the easy access i love this phone i can do so much with it and im a diesel mechanic it has been durable and the apps to process data for truck diagnostics amazing never slowed down fast charging battery and the screen is a perfect size my service is great amd connection to others with the Bluetooth or smart things connect easy and fast
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
i have no great features!
on January 20, 2025
Posted by: hope4all
i bought this less than two weeks ago. i am planning on returning it, it has not worked the way it should.
Response from Samsung USBy R&R, January 21, 2025
Hello hope4all,
Thank you for reaching out and sharing your experience with your Galaxy A16 5G! We are excited about this latest device we have launched at the beginning of the year. This phone is more durable than ever and features health tracking capabilities, making it a great companion for the new Galaxy Fit3.
We’ve packed plenty of features into this device, so we’d love to hear what you’re looking to do with your new phone! Our team is here to assist you and help you discover new and exciting tips and tricks.
Please feel free to contact one of our Samsung Support Team members for more information on how we can optimize your phone to suit your needs. Thank you once again for reaching out, and thank you for being a valued member of the Samsung community!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Thank you for reaching out and sharing your experience with your Galaxy A16 5G! We are excited about this latest device we have launched at the beginning of the year. This phone is more durable than ever and features health tracking capabilities, making it a great companion for the new Galaxy Fit3.
We’ve packed plenty of features into this device, so we’d love to hear what you’re looking to do with your new phone! Our team is here to assist you and help you discover new and exciting tips and tricks.
Please feel free to contact one of our Samsung Support Team members for more information on how we can optimize your phone to suit your needs. Thank you once again for reaching out, and thank you for being a valued member of the Samsung community!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
1
Missing essential equipment
on January 18, 2025
Posted by: Mommaloo
from MINNEAPOLIS
Expertise:Expert
There's no charging cable, theres no charging brick and no way to buy any equipment, no screen protectors nothing! This is terrible!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
4
Response from Samsung USBy R&R, January 21, 2025
Hello Mommaloo,
Thank you for reaching out and sharing your experience with your Galaxy A16 5G! We have made some changes to our new devices and their packaging, and we're excited to let you know that your device will offer improved features.
Please note that while the device does not include a charger adapter, we do provide a USB Type-C charging cable for your convenience. To minimize the environmental impact of our products, Samsung smartphones no longer come with earphones or a charger plug in the box.
To explore potential adapter options, please refer to the link below. Additionally, we are currently developing more accessories for the A16 devices, so stay tuned for updates!
Thank you once again for choosing the Samsung team!
https://www.samsung.com/us/support/answer/ANS10004542/
https://www.samsung.com/us/mobile/mobile-accessories/phones/25w-pd-power-adapter-black-ep-t2510nbegus/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for reaching out and sharing your experience with your Galaxy A16 5G! We have made some changes to our new devices and their packaging, and we're excited to let you know that your device will offer improved features.
Please note that while the device does not include a charger adapter, we do provide a USB Type-C charging cable for your convenience. To minimize the environmental impact of our products, Samsung smartphones no longer come with earphones or a charger plug in the box.
To explore potential adapter options, please refer to the link below. Additionally, we are currently developing more accessories for the A16 devices, so stay tuned for updates!
Thank you once again for choosing the Samsung team!
https://www.samsung.com/us/support/answer/ANS10004542/
https://www.samsung.com/us/mobile/mobile-accessories/phones/25w-pd-power-adapter-black-ep-t2510nbegus/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
4
Gdvccvjdchwgbcfc
on March 5, 2025
Posted by: Ghrvgmmmmmmm
[This review was collected as part of a promotion.] Tuegxgr d xfhdvnxs neghdfjfdgjtdvyee
Ashly Velasquez
Value
4
Written by a customer while visiting Samsung US