Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.4
(5,181 Reviews)
Rating breakdown 5,181 reviews
5 Stars
3,206
4 Stars
1,154
3 Stars
506
2 Stars
168
1 Star
147
69%of customers recommend this product.
(
41 out of
59)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Customer Rating
5
This product has awesome features
on August 19, 2025
Posted by: Dewaligist
[This review was collected as part of a promotion.] I enjoy my galaxy phone. The AI assistant is the best. I stream sports and movies all the time and the quality of the picture is great. I also take photos and videos and I am more than satisfied with the playback and quality. Mobile games are exciting to play when needing to pass time or relax.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I have not had a single problem
on August 19, 2025
Posted by: ABs1stop
[This review was collected as part of a promotion.] I haven't figured everything out on my phone but it works great I have no complaints about it
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love my phone
on August 19, 2025
Posted by: Southernlady
[This review was collected as part of a promotion.] This particular phone ended up being wonderful. It has amazing features, a great sound, very easy to use & go back & forth between apps. I got this one for the storage. I do a lot of work with my phone. My old phone used to clock me out while I was working. Now, with this model, I haven't had to worry about it at all. I've always been a huge fan of the Galaxy phones. I also really love the Galaxy AI. It is super easy to use & very helpful. I wouldn't trade my Galaxy for any other brand.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I like it a lot because it is very fast and easy
on August 19, 2025
Posted by: An2006
[This review was collected as part of a promotion.] I use it to make payments, make videos, use my social media, and for work.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product provides great features.
on August 19, 2025
Posted by: Ourlove22
[This review was collected as part of a promotion.] The A16 is a great phone for taking pictures. Also this phone has a geeat battery long life after fully charged.
I use my phone a lot for work, taking pics, calculator, quick alarms and not to forget my health app to track my steps and other healthy habits. Very please that my A16 holds a lot of downloaded apps.
I highly recommend this phone. Its very useful and cost effecient.
I use my phone a lot for work, taking pics, calculator, quick alarms and not to forget my health app to track my steps and other healthy habits. Very please that my A16 holds a lot of downloaded apps.
I highly recommend this phone. Its very useful and cost effecient.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Underwheled
on August 19, 2025
Posted by: LamePhone
[This review was collected as part of a promotion.] I needed a phone FAST and would never have purchased it had I done the research I normally do. It is slow it is clunky it's sometimes it won't even load websites and it's very hard to go between different search engines and different websites. I was told that this phone wasn't you younger than the phone I had. Well something's wrong because this phone acts as if it's 10 years older than the phone I had. Do not buy this phone do not use this phone. Get your money's worth do your due diligence and steer clear of a16.
Value
2
Response from Samsung USBy R&R, August 20, 2025
Hello there,
Thank you for sharing your experience with the Galaxy A16 5G! These devices balance power and simplicity for everyday use. If you notice lag, try clearing the cache, checking for software updates, or running the Device Care feature to keep things running smoothly. You can visit the online article linked below to learn more about maintaining your device's performance. We appreciate you choosing Samsung. We’re here to help you stay moving forward.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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https://smsng.us/X-Messages
Thank you for sharing your experience with the Galaxy A16 5G! These devices balance power and simplicity for everyday use. If you notice lag, try clearing the cache, checking for software updates, or running the Device Care feature to keep things running smoothly. You can visit the online article linked below to learn more about maintaining your device's performance. We appreciate you choosing Samsung. We’re here to help you stay moving forward.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3
This product is a nice product
on August 19, 2025
Posted by: Muna256
[This review was collected as part of a promotion.] This phone help you to have more vision when playing games not only that the camera is also sharp and nice
Value
3
Response from Samsung USBy R&R, August 20, 2025
Hi Muna256,
It’s so exciting to hear that your Galaxy device is delivering! From the speedy performance, to the camera and sleek design, you truly deserve the best tech that keeps up with you. How wonderful that you can enjoy your favorite games right in your hand and capture special moments with the triple-stacked camera system. We really appreciate your kind review. Thanks a lot for being such a loyal Samsung fan!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
It’s so exciting to hear that your Galaxy device is delivering! From the speedy performance, to the camera and sleek design, you truly deserve the best tech that keeps up with you. How wonderful that you can enjoy your favorite games right in your hand and capture special moments with the triple-stacked camera system. We really appreciate your kind review. Thanks a lot for being such a loyal Samsung fan!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3
It's a decent for calls&txts but not games
on August 19, 2025
Posted by: Rockcandy37
[This review was collected as part of a promotion.] I bought this a16 phone since my old Nokia x100 5g phone was dated and I cracked the scree, although it still works. But after downloading just a handful of apps I've found it to be supper laggy and everything takes so long to load. It's great for calls and txt and basic internet surfing and social media. I'm shocked really that my Nokia x100 5g that's over 5 years old and stopped updating it's android operating system after reaching android 11.. It's still so much faster than my new galaxy a16 5g. Sadly a bit disappointed in the a16 a bit. But at least the camera is great though so I'm happy for that.
Value
3
Response from Samsung USBy R&R, August 20, 2025
Hey there Rockcandy37
We enjoy hearing about your Galaxy A16 5G experience. These devices are known for their user-friendly design and efficient multitasking. If it feels a bit slow, we suggest restarting the device weekly, keeping apps updated, and using Device Care for regular maintenance. Please check out the online resource linked below on how to keep your device optimized and ready for any task. We’re glad you’re part of the Samsung journey.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
We enjoy hearing about your Galaxy A16 5G experience. These devices are known for their user-friendly design and efficient multitasking. If it feels a bit slow, we suggest restarting the device weekly, keeping apps updated, and using Device Care for regular maintenance. Please check out the online resource linked below on how to keep your device optimized and ready for any task. We’re glad you’re part of the Samsung journey.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US