Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.4
(5,181 Reviews)
Rating breakdown 5,181 reviews
5 Stars
3,206
4 Stars
1,154
3 Stars
506
2 Stars
168
1 Star
147
69%of customers recommend this product.
(
41 out of
59)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Customer Rating
5
This product has great features
on August 19, 2025
Posted by: Greatgreatthings1973
[This review was collected as part of a promotion.] The newest AI feature is one of the greatest features use today!! It's used by so many people in creating content for social media platforms and social networks.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
The Samsung account threw me off.
on August 19, 2025
Posted by: Lovetoplaygames
[This review was collected as part of a promotion.] Im just learning how the Samsung and Google work together. Part of my files etc. Are on Samsung account and part is on Google account. This is the only thing I can find wrong with my Galaxy a16 . I like using the Galaxy AI for gaming and just for giggles. You can come up with almost anything you describe and watch it come to life. I really do like my Galaxy a16 because it has everything. You can jam to music, watch movies or play games. It has everything I have needed to finish my projects. Thanks Galaxy for an awesome phone.
Value
3
Response from Samsung USBy R&R, August 22, 2025
Hiya Lovetoplaygames,
Thank you for sharing your Galaxy A16 experience. We’re glad to hear you’ve been exploring how Samsung services work together with Google, as this helps unlock more of the device’s capabilities. While the Galaxy A series does not feature Galaxy AI, it does include smart tools designed to support everyday convenience, like quick media access and seamless multitasking. It’s great to know your A16 has been helping with everything from music and movies to gaming and projects. We’re excited for you to continue discovering all that your device can do. Thank you for choosing Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your Galaxy A16 experience. We’re glad to hear you’ve been exploring how Samsung services work together with Google, as this helps unlock more of the device’s capabilities. While the Galaxy A series does not feature Galaxy AI, it does include smart tools designed to support everyday convenience, like quick media access and seamless multitasking. It’s great to know your A16 has been helping with everything from music and movies to gaming and projects. We’re excited for you to continue discovering all that your device can do. Thank you for choosing Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
2
Nothing but problems
on August 19, 2025
Posted by: LadyT1999
[This review was collected as part of a promotion.] I have returned my device 3 times for the same reason. The screen freezes & won't do anything, like there is something wrong with the calibration. I have to turn it off sometimes to get out of whatever app im in. Speakers not great on this model either. I love Samsung, my TV is Samsung. But this model phone stinks.
Value
2
Response from Samsung USBy R&R, August 22, 2025
Hola LadyT1999,
Your feedback on the Galaxy A16 5G is valuable, and we’re happy to hear you stay loyal to Samsung across different products in your home. The A16 is built to deliver reliable performance with features like a long-lasting battery, smart connectivity, and a dependable display for everyday use. We also understand how important audio quality is for entertainment, and your perspective helps us keep improving the Galaxy experience. Thank you for being part of the Samsung family and for sharing your journey with us.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Your feedback on the Galaxy A16 5G is valuable, and we’re happy to hear you stay loyal to Samsung across different products in your home. The A16 is built to deliver reliable performance with features like a long-lasting battery, smart connectivity, and a dependable display for everyday use. We also understand how important audio quality is for entertainment, and your perspective helps us keep improving the Galaxy experience. Thank you for being part of the Samsung family and for sharing your journey with us.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
About product I bought
on August 19, 2025
Posted by: Makron
[This review was collected as part of a promotion.] It was great better then a15 10 plus all the way.i don't have any complaints.the response time is way better and every feature seems to have also improved.its more compatible with speed.like games seem to be more available companility by verson or model.it doesn't look too much different look wise when u buy it without the case on.i never had enough time to decide which I liked better for the time I had it lg or samsung.but since a15 just kept it bought it 6 7 times.this a16 was cheaper and better
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
FUN AND MESSAGES
on August 19, 2025
Posted by: Anonymous
[This review was collected as part of a promotion.] Games, listening music, apps, online, photos, emails and writing ✍️ people.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Solid phone fr
on August 19, 2025
Posted by: Dlockett23
[This review was collected as part of a promotion.] I've had this Galaxy A16 for a little while now, and I gotta say, for what I paid, I'm pretty impressed. I was honestly a little worried about getting a "budget" phone, but it's done a solid job.
The screen is the first thing that got me. It's huge, 6.7 inches, and it's a Super AMOLED. It makes everything like watching YouTube, scrolling through Instagram look so much better than I expected. The colors really pop, and that 90Hz refresh rate makes it feel nice and smooth. It’s not a flagship screen, but for the money? It’s awesome.
Battery life is another huge plus. I'm not a light user, and this thing just keeps going. I can easily make it through a whole day without needing to charge up. That 5,000mAh battery is no joke. The 25W charging is decent too, so it doesn't take forever to top off.
And about the new AI stuff it’s not a lot, but what's there is actually pretty cool. It has that Circle to Search feature. You just long press the home button and circle anything on your screen to search for it on Google. It's way handier than I thought it would be, and it’s a nice little taste of the high-end features on a much cheaper phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Long life for the price! (Durable/Affordable)
on August 19, 2025
Posted by: Down2EarthStillAboveYOU
[This review was collected as part of a promotion.] Great phone for the price. Its life exceeded my expectations. Normally i get one of these phones and they last MAYBE 6months before the screens broken & unresponsive. Then to start over again.. i upgraded this last time &have had it almost a full year. The screen has 0 cracks and its still running great. I love the new galaxy AI feature its so helpful in many ways.. still learning about how to use it fully but liking it so far👍 no complaints here
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Really I need a phone bad I don't have one on my m
on August 19, 2025
Posted by: Maddii
[This review was collected as part of a promotion.] Hopefully I be able to win something we have no luck me and my mom we have no car,barely hanging on just thought I try.
Value
5
Written by a customer while visiting Samsung US