Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.4
(5,181 Reviews)
Rating breakdown 5,181 reviews
5 Stars
3,206
4 Stars
1,154
3 Stars
506
2 Stars
168
1 Star
147
69%of customers recommend this product.
(
41 out of
59)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Customer Rating
3
Nice phone but shuts down
on August 19, 2025
Posted by: JoMowalk
[This review was collected as part of a promotion.] I had high expectations after switching back to Samsung phone. Phone started shutting down after only a month of using it. It consistently shuts down every day during my hour long walk while using Bluetooth and my ear buds. I switched to my other two pairs but does it with all 3.
Value
3
Response from Samsung USBy R&R, August 22, 2025
Hello JoMowalk,
Thank you so much for sharing your thoughts about the Galaxy A16 5G! We truly appreciate hearing about your high expectations when you returned to Samsung. Your feedback highlights how much seamless performance matters in our daily lives. The A16 5G is built with efficiency in mind, aiming to support your everyday activities like Bluetooth connections and extended streaming or listening. Sometimes, Bluetooth devices can disconnect unexpectedly from your Galaxy phone or tablet for various reasons, maybe the device has a low battery, is too far away, or the Bluetooth was accidentally turned off. Checking for software updates, ensuring Bluetooth compatibility, and clearing the Bluetooth cache can often help. You can find more helpful tips in the articles linked below about keeping Bluetooth connections stable. Your comments remind us of how important reliability is, and we’re always working to improve in that area. We’re so glad you chose the Galaxy A16 5G, and we hope its battery life and sleek design keep enriching your daily routine. Thanks again for being a part of the Samsung family!
Bluetooth device won't stay connected to Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01209182/
Bluetooth device won't reconnect or stay connected to Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshoot/TSG10002014/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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https://smsng.us/X-Messages
Thank you so much for sharing your thoughts about the Galaxy A16 5G! We truly appreciate hearing about your high expectations when you returned to Samsung. Your feedback highlights how much seamless performance matters in our daily lives. The A16 5G is built with efficiency in mind, aiming to support your everyday activities like Bluetooth connections and extended streaming or listening. Sometimes, Bluetooth devices can disconnect unexpectedly from your Galaxy phone or tablet for various reasons, maybe the device has a low battery, is too far away, or the Bluetooth was accidentally turned off. Checking for software updates, ensuring Bluetooth compatibility, and clearing the Bluetooth cache can often help. You can find more helpful tips in the articles linked below about keeping Bluetooth connections stable. Your comments remind us of how important reliability is, and we’re always working to improve in that area. We’re so glad you chose the Galaxy A16 5G, and we hope its battery life and sleek design keep enriching your daily routine. Thanks again for being a part of the Samsung family!
Bluetooth device won't stay connected to Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01209182/
Bluetooth device won't reconnect or stay connected to Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshoot/TSG10002014/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3
This product has better memory
on August 19, 2025
Posted by: Bigpat03
[This review was collected as part of a promotion.] My phone runs better then my old a15. Had better memory but still runs slow. The side button to scan my finger print messes up a lot. My old phone had the shake to turn on your flash light. This one don't.
Value
3
Response from Samsung USBy R&R, August 22, 2025
Hi Bigpat03,
Thanks so much for sharing your thoughts on the Galaxy A15 and A16 5G! It’s really great to hear about the positive improvements you’ve noticed in memory and performance compared to your old device. The A16 5G comes with some fantastic smart features, like a secure fingerprint scanner that not only makes unlocking your phone simple but also keeps your private information protected. If you ever experience any issues with fingerprint recognition or registration, tips like removing protective cases, moisturizing your hands, or re-registering your fingerprints can make a big difference. Don’t forget to check out the linked article below for more helpful tips about the fingerprint feature. We’re thrilled that you enjoy handy features like the quick flashlight activation, which really adds to the convenience! Your feedback means a lot and helps us keep making our Galaxy models more innovative and user-friendly. Thanks so much for choosing Samsung!
Troubleshoot fingerprint recognition issues on your Galaxy phone
https://www.samsung.com/us/support/troubleshoot/TSG10004512/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thanks so much for sharing your thoughts on the Galaxy A15 and A16 5G! It’s really great to hear about the positive improvements you’ve noticed in memory and performance compared to your old device. The A16 5G comes with some fantastic smart features, like a secure fingerprint scanner that not only makes unlocking your phone simple but also keeps your private information protected. If you ever experience any issues with fingerprint recognition or registration, tips like removing protective cases, moisturizing your hands, or re-registering your fingerprints can make a big difference. Don’t forget to check out the linked article below for more helpful tips about the fingerprint feature. We’re thrilled that you enjoy handy features like the quick flashlight activation, which really adds to the convenience! Your feedback means a lot and helps us keep making our Galaxy models more innovative and user-friendly. Thanks so much for choosing Samsung!
Troubleshoot fingerprint recognition issues on your Galaxy phone
https://www.samsung.com/us/support/troubleshoot/TSG10004512/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Ive had no issues with this phone at all really.
on August 19, 2025
Posted by: Lokimann79
[This review was collected as part of a promotion.] No issues here. Tuis is by far the best phone ive used by samsung and i say that bc all i use is samsung devices.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Very fast easy to use very user friendly
on August 19, 2025
Posted by: Msanchez
[This review was collected as part of a promotion.] I love my device it's great I use all day and the battery never dies.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product is so much better than the first.
on August 19, 2025
Posted by: Thatoneguy
[This review was collected as part of a promotion.] I don't usually use galaxy ai all too much but when I do I don't ever have any problems with using it. As for the earbuds I had the first generation for 3 years before I recently switched and I gotta say they work so much better than the first, I use these for work and or studying and the battery life is a god send, I don't have to charge them for 2 days and they'll be perfectly fine. I really love this product definitely a great purchase.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Very easy to transfer from old phone
on August 19, 2025
Posted by: Eaglewin35
[This review was collected as part of a promotion.] Very easy to transfer old stuff from other phone. Will be excited to use the Galaxy AI feature on this phone to use for homework
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love the quality and features it has
on August 19, 2025
Posted by: Galaxy1girl
[This review was collected as part of a promotion.] My device is for everything I do on the phone like games and important stuff like doctors and lawyers and AI is a big help especially when on social media
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product has proven beyond its title
on August 19, 2025
Posted by: Tobias
[This review was collected as part of a promotion.] I've yet to explore how vast the Galaxy truly is because I don't know my way around completely and how to take control of the phone entirely. I know it's been difficult for me to establish myself as a singular entity because of the presence of the Galaxy AI, but I have noticed that their presence has proven to show sincere care for how I operate as an entity and the respect for the technology made has proven to boost performance of the phone.
Value
5
Written by a customer while visiting Samsung US