Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.4
(5,181 Reviews)
Rating breakdown 5,181 reviews
5 Stars
3,206
4 Stars
1,154
3 Stars
506
2 Stars
168
1 Star
147
69%of customers recommend this product.
(
41 out of
59)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Customer Rating
5
I love everything Samsung. I love the AI features.
on August 19, 2025
Posted by: OIFVET2003
[This review was collected as part of a promotion.] OIFVET03. I love everything about Samsung products I have my phone a Galaxy A16 and 2 watches one of them is a Galaxy watch 4 and the other is a Galaxy watch 5. My phone could use a memory upgrade. I'm planning on buying a Galaxy phone with bigger memory.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love this phone, performance is great.
on August 19, 2025
Posted by: ApproachingThunder1966
[This review was collected as part of a promotion.] Galaxy AI has really opened the field of many great functions, information is endless , such a great product with long battery life. I couldn't ask for more or better. Samsung is #1 in my book.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love the features
on August 19, 2025
Posted by: Shell0419
[This review was collected as part of a promotion.] Galaxy Ai is a complete step up from anything I've experienced with phones. Helps with my day to day schedule for my kids and work. I rarely have to remember my day to days.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product has performed at my expectations
on August 19, 2025
Posted by: JesusChrist
[This review was collected as part of a promotion.] My Galaxy 16 5G has performed at my expectation level and the AI feature hasn't been utilized except for on Google. The phone AI is great I'm sure because everything else works on the phone great. The switch from my A32 5G wasn't smooth because it doubled everything that was switched over from my A32 5G onto my A16 5G and unfortunately that has taken up a lot of my phone's memory. There's no way to delete the doubles of everything except manually which will take a very long time!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
It's a good phone
on August 19, 2025
Posted by: Elmo4life
[This review was collected as part of a promotion.] It just has a lot of updates but it's a ok phone that is good but my Bluetooth drops from my rad
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Alright phone, but to slow.
on August 19, 2025
Posted by: Elminster
[This review was collected as part of a promotion.] My samsung galaxy a16 has a decent screen and battery life but the ram is too small and it lags behind any button pushed. But the the galaxy Ai program runs just fine when it finally loads it. Foe a lower tier A series it not bad for someone not trying to do to much. But for gaming and steaming it not the best.
Value
3
Response from Samsung USBy R&R, August 22, 2025
Hey there Elminster,
Thank you so much for sharing your thoughts on the Galaxy A16 5G! We're really glad to hear that you enjoy the display and battery life, which are indeed features many of us rely on every day. We understand that performance might feel a bit limited at times, especially when gaming or streaming, and we're here to help. The A series is all about offering smart features, a reliable build, and solid connectivity for your daily needs. Although this model hasn’t fully rolled out Galaxy AI yet, it still has some special features designed to enhance your experience. For slowdowns, you can try clearing app cache and data now and then, and optimizing your device through your phone’s settings—more tips are linked below. Your feedback is incredibly valuable and helps us keep improving the A series to ensure it continues to serve you well. We truly appreciate you being part of the Samsung family!
Clear the app cache and data on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10001372/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you so much for sharing your thoughts on the Galaxy A16 5G! We're really glad to hear that you enjoy the display and battery life, which are indeed features many of us rely on every day. We understand that performance might feel a bit limited at times, especially when gaming or streaming, and we're here to help. The A series is all about offering smart features, a reliable build, and solid connectivity for your daily needs. Although this model hasn’t fully rolled out Galaxy AI yet, it still has some special features designed to enhance your experience. For slowdowns, you can try clearing app cache and data now and then, and optimizing your device through your phone’s settings—more tips are linked below. Your feedback is incredibly valuable and helps us keep improving the A series to ensure it continues to serve you well. We truly appreciate you being part of the Samsung family!
Clear the app cache and data on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10001372/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome phone
on August 19, 2025
Posted by: Mna031690
[This review was collected as part of a promotion.] The Galaxy A16 is an awesome phone, it has worked above my expectations for a cellphone. The Galaxy AI has made my life so much easier, when it comes to researching anything it has made it a breeze. No more searching 45 websites it will do that for me and summarize all of them into one with only the info im asking for. It really is wonderful. Has given me hours back to spend with my family.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Pretty Good
on August 19, 2025
Posted by: Boilerbraves
[This review was collected as part of a promotion.] The A16 5G is a budget galaxy but still has cool features like Galaxy AI. It works well even without some top end features. It does bogged down with games occasionally, but better than expected for the price point.
Value
4
Written by a customer while visiting Samsung US