Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.4
(5,181 Reviews)
Rating breakdown 5,181 reviews
5 Stars
3,206
4 Stars
1,154
3 Stars
506
2 Stars
168
1 Star
147
69%of customers recommend this product.
(
41 out of
59)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Customer Rating
4
Decent device
on August 19, 2025
Posted by: LoveMyFurBabies
[This review was collected as part of a promotion.] This device handles a lot of the day to day things that I need, from email and texting to reading or watching the news. It has wonderful graphics and sound quality. I have also dropped this device multiple times thinking "Here we go, now I've done it. It's going to be all busted!" But, I don't even have a scratch, nor do I have a screen protector on! Like I said, pretty decent device!
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Fatcat.. fatcat
on August 19, 2025
Posted by: GMoney
[This review was collected as part of a promotion.] I use for calls texting... YouTube..prime video.... research goggle....snap chat..tiktok.. Facebook.. Instagram
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
The camera is great
on August 19, 2025
Posted by: Marie0629
[This review was collected as part of a promotion.] The newest update really messed with my phone and it lags
Value
3
Response from Samsung USBy R&R, August 22, 2025
Hi Marie0629,
We’re happy to hear you’re enjoying the Galaxy A16 5G’s camera; the triple-stacked setup was built to capture vivid details and consistently deliver reliable results for everyday moments. You also mentioned that performance feels different since the latest update. The Galaxy A16 5G combines dependable features, long battery life, and a spacious display to support your daily needs. Updates are vital for keeping devices secure and up-to-date, and your feedback helps Samsung continue creating experiences that feel as smooth as they are intelligent. If you want to share more about your experience with the updates with our Samsung Support Team, we may be able to offer some tips and tricks to make your device more personalized. Thank you for sharing your experience and for being part of the Samsung community.
-Ty
Samsung Support
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Samsung Community
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We’re happy to hear you’re enjoying the Galaxy A16 5G’s camera; the triple-stacked setup was built to capture vivid details and consistently deliver reliable results for everyday moments. You also mentioned that performance feels different since the latest update. The Galaxy A16 5G combines dependable features, long battery life, and a spacious display to support your daily needs. Updates are vital for keeping devices secure and up-to-date, and your feedback helps Samsung continue creating experiences that feel as smooth as they are intelligent. If you want to share more about your experience with the updates with our Samsung Support Team, we may be able to offer some tips and tricks to make your device more personalized. Thank you for sharing your experience and for being part of the Samsung community.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
5
Awesome phone
on August 19, 2025
Posted by: TamBam
[This review was collected as part of a promotion.] I use my Samsung Galaxy for everything I use it for college work I use it to play games I use it to get in touch with family and friends I use it for entertainment. Recently I had to use it for emergency. It's very fast the screen is very clear and bright and Galaxy AI is very useful, you can ask him anything. I am very pleased with my phone. It takes great pictures it has a lot of extra features. I would seriously be lost without it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great features and memory
on August 19, 2025
Posted by: LuvAlwayz
[This review was collected as part of a promotion.] Using AI to adjust and put finishing touches on original drawings is a skill photoshop couldn't do
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
This product has good storage
on August 19, 2025
Posted by: Love2watchfunny
[This review was collected as part of a promotion.] I use my device for music, streaming and social media. It's great in certain areas but lacks reception in other areas. I would recommend this phone for the storage if your coming from having a phone with 64 gb
Value
3
Response from Samsung USBy R&R, August 22, 2025
Hiya Love2watchfunny,
Thank you for sharing your thoughts on the Galaxy A16 5G. It’s great to hear you’re enjoying the storage, perfect for apps, streaming, and everyday use. You also mentioned some reception concerns in certain areas; you may want to ensure your carrier has a strong signal in that area. Please see the link below for more information about mobile network connection. The Galaxy A16 5G was designed with plenty of space and reliable features so users can enjoy their content without worrying about running out of room. With 5G connectivity support, it helps make daily entertainment and communication smooth. Your feedback highlights the device’s strengths and shows how Samsung continues to improve the Galaxy A Series. Thank you for choosing Samsung.
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your thoughts on the Galaxy A16 5G. It’s great to hear you’re enjoying the storage, perfect for apps, streaming, and everyday use. You also mentioned some reception concerns in certain areas; you may want to ensure your carrier has a strong signal in that area. Please see the link below for more information about mobile network connection. The Galaxy A16 5G was designed with plenty of space and reliable features so users can enjoy their content without worrying about running out of room. With 5G connectivity support, it helps make daily entertainment and communication smooth. Your feedback highlights the device’s strengths and shows how Samsung continues to improve the Galaxy A Series. Thank you for choosing Samsung.
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3
Lagging between apps
on August 19, 2025
Posted by: Nikkitru1
[This review was collected as part of a promotion.] I use my phone for everything so I may need to go back and forward between screens. I dont like the way the screen changes of I leave it and come back to the app. If I leave Facebook then comeback to the app it starts over and not where I left it. Or if I leave my cashapp open and go back to the screen it doesn't reopen where I left off. I love using the AI service it's easy and fast, but not too different from asking suri.
Value
3
Response from Samsung USBy R&R, August 22, 2025
Howdy Nikkitru1,
Thank you so much for your detailed review of the Galaxy A16 5G! We’re really happy to hear you enjoy the smart features that help make your tasks quicker and easier. We also appreciate your feedback about switching between apps, and we're here to help. The Galaxy A16 5G is made with multitasking in mind, offering a roomy screen and dependable performance for everyday use. If you notice some apps aren’t as smooth as you’d like when they require more processing power, a quick optimization can help. Just go to Settings, swipe to and tap Device care, then tap Optimize now, and finally tap Done. For more helpful tips on keeping your device in top shape, check out the online article linked below. Many users find it really useful for experiencing Galaxy features easily and practically. Thanks again for sharing your experience; it truly helps us create devices that fit your daily life even better.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you so much for your detailed review of the Galaxy A16 5G! We’re really happy to hear you enjoy the smart features that help make your tasks quicker and easier. We also appreciate your feedback about switching between apps, and we're here to help. The Galaxy A16 5G is made with multitasking in mind, offering a roomy screen and dependable performance for everyday use. If you notice some apps aren’t as smooth as you’d like when they require more processing power, a quick optimization can help. Just go to Settings, swipe to and tap Device care, then tap Optimize now, and finally tap Done. For more helpful tips on keeping your device in top shape, check out the online article linked below. Many users find it really useful for experiencing Galaxy features easily and practically. Thanks again for sharing your experience; it truly helps us create devices that fit your daily life even better.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
The product has Great New features ... Easy setup
on August 19, 2025
Posted by: Allizayee
[This review was collected as part of a promotion.] Absolutely amazing Camera capability ... Great Quality And EASY to USE .. Great Pictures And Great Clear And Vivid photos ... Long And Capable But also secure File Locator And Storage .... also long and Lasting Internal memory . Galaxy Ai is Even Better Than Just your original Google or Search Engine ...as they go into broader details on whatever the subject may be that your wanting information or details on ... all Around Its Not Just A Android ITS my personalized android :)
Value
5
Written by a customer while visiting Samsung US