Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.4
(5,181 Reviews)
Rating breakdown 5,181 reviews
5 Stars
3,206
4 Stars
1,154
3 Stars
506
2 Stars
168
1 Star
147
69%of customers recommend this product.
(
41 out of
59)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Customer Rating
3
This product is what you get for the price.
on August 19, 2025
Posted by: Sissyd78
[This review was collected as part of a promotion.] Well I was in a bond and needed the phone and this was what they had so I got it something to get by on Facebook was good for the battery is pretty good it's about all I got good to say about it. The memory isn't much you can only download so much and with somebody that has a lot of pictures and stuff you want something bigger. It's a good starter phone.
Value
3
Response from Samsung USBy R&R, August 22, 2025
Hi Sissyd78,
Thank you so much for sharing your feedback on the Galaxy A16 5G! We’re glad to hear your thoughts. This device is made to highlight the best of the Galaxy experience, offering fast 5G connectivity, a long-lasting battery, and a vibrant display, all while remaining simple and reliable for everyday use. Your insights beautifully capture how the Galaxy A16 5G is an easy-to-use smartphone that still features Samsung’s signature design and features. If you find your phone’s memory getting full, try clearing the cache in your apps to free up space and boost performance. Just follow the link below for step-by-step instructions on how to do that. Thanks again for sharing your thoughts and being a valued part of the Samsung family!
Clear the app cache and data on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10001372/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you so much for sharing your feedback on the Galaxy A16 5G! We’re glad to hear your thoughts. This device is made to highlight the best of the Galaxy experience, offering fast 5G connectivity, a long-lasting battery, and a vibrant display, all while remaining simple and reliable for everyday use. Your insights beautifully capture how the Galaxy A16 5G is an easy-to-use smartphone that still features Samsung’s signature design and features. If you find your phone’s memory getting full, try clearing the cache in your apps to free up space and boost performance. Just follow the link below for step-by-step instructions on how to do that. Thanks again for sharing your thoughts and being a valued part of the Samsung family!
Clear the app cache and data on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10001372/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Best Samsung Galaxy I ever used
on August 19, 2025
Posted by: Elvis91
[This review was collected as part of a promotion.] I love this phone best phone I have ever used yet I can't wait to see the next edition of this phone
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Worst Samsung Phone ever
on August 19, 2025
Posted by: DisappointedOwner
[This review was collected as part of a promotion.] I bought this phone the day it was released to buy by the public. It has been nothing but issues every since. It lags Non-Stop. Constantly getting the system UI not responding error. Cannot do GPS and another app at the same time without it lagging and freezing up. All my pictures and videos are saved onto an SD card and it still does all this. For the price I paid for this phone all of this is 100% absolutely unacceptable.
Value
2
Response from Samsung USBy R&R, August 22, 2025
Hi DisappointedOwner,
Thank you so much for sharing your detailed experience with the Galaxy A16 5G! We truly understand how important performance is, especially when you depend on your device for navigation, multitasking, and media storage throughout the day. The A16 5G is built to offer reliable 5G connection along with everyday features you can count on. Your feedback is incredibly helpful as we work to improve your overall experience. To keep your device running smoothly, you might find the Device Care helpful feature. It’s easy to check your battery, storage, and RAM with it. Plus, you can automatically optimize your phone or tablet for faster, smoother performance. Be sure to check out the link below for more tips on maintaining your device. We genuinely appreciate your input on performance expectations, and we’re committed to creating devices that blend efficiency, sleek design, and the trusted reliability of Galaxy. Thanks so much for being a valued part of the Samsung family!
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you so much for sharing your detailed experience with the Galaxy A16 5G! We truly understand how important performance is, especially when you depend on your device for navigation, multitasking, and media storage throughout the day. The A16 5G is built to offer reliable 5G connection along with everyday features you can count on. Your feedback is incredibly helpful as we work to improve your overall experience. To keep your device running smoothly, you might find the Device Care helpful feature. It’s easy to check your battery, storage, and RAM with it. Plus, you can automatically optimize your phone or tablet for faster, smoother performance. Be sure to check out the link below for more tips on maintaining your device. We genuinely appreciate your input on performance expectations, and we’re committed to creating devices that blend efficiency, sleek design, and the trusted reliability of Galaxy. Thanks so much for being a valued part of the Samsung family!
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
This is a great phone I look forward to upgrading
on August 19, 2025
Posted by: PattiB
[This review was collected as part of a promotion.] I have the Galaxy a 15 or 16, and I live the phone when I am able I am going to upgrade to a different samsung
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Battery life
on August 19, 2025
Posted by: Cbwetherman
[This review was collected as part of a promotion.] Very good phone works great touch screen a little rough sometimes when playing games but still well worth it.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung Galixy A16 5G
on August 19, 2025
Posted by: Ari223
[This review was collected as part of a promotion.] The Samsung Galaxy A16 5G can be flashy—and it excels where it matters: solid media consumption, decent gaming, long-lasting battery, and industry-leading 6-year software support. It enhances your daily routines—whether you're streaming the latest shows, catching up on sports, gaming casually, or managing daily tasks—without breaking the bank.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
the A16 5G has great safety features
on August 19, 2025
Posted by: oneeyematt
[This review was collected as part of a promotion.] I use my A16 5G for calls, texts, maps, and gaming
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
It really have good qualities
on August 19, 2025
Posted by: Chuckjohn12
[This review was collected as part of a promotion.] I really enjoy my phone it's keeps me updated on my current activity
Value
5
Written by a customer while visiting Samsung US