Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.4
(5,185 Reviews)
Rating breakdown 5,185 reviews
5 Stars
3,208
4 Stars
1,152
3 Stars
507
2 Stars
169
1 Star
149
68%of customers recommend this product.
(
41 out of
60)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Customer Rating
1
Just terrible
on February 20, 2026
Posted by: Frank The Tank
A16 4gb/128 phone is so slow and laggy. I hate it.. Just typing this review is a chore. I've done everything to speed it up and nothing helps. Too bad because the form factor and screen are nice. Can you help me Samsung?
Response from Samsung USBy R&R, February 23, 2026
Hello there, Frank The Tank,
Thank you for sharing your experience with the Galaxy A16 5G. Its bright display and ergonomic design are complemented by features aimed at daily connectivity and accessibility. Equipped with optimization tools and system improvements, the device aims to deliver smoother performance and dependable everyday usability; please refer to the link below. We value your acknowledgment of its design and display qualities. Thank you for choosing Samsung.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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https://smsng.us/X-Messages
Thank you for sharing your experience with the Galaxy A16 5G. Its bright display and ergonomic design are complemented by features aimed at daily connectivity and accessibility. Equipped with optimization tools and system improvements, the device aims to deliver smoother performance and dependable everyday usability; please refer to the link below. We value your acknowledgment of its design and display qualities. Thank you for choosing Samsung.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
This phone has great futures and I like it
on February 25, 2025
Posted by: Nannie58
[This review was collected as part of a promotion.] Messages from my family and social media and money apps and doctors and pay my bills apps,take selfie and make memmies
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Cheap Phone wouldn't recommend
on December 27, 2025
Posted by: Josh
from Bradford PA
Expertise:Intermediate
I bought this phone in national big box store.The phone was free with purchase of Service. So I though great a Samsung Phone. They're great! Except this phone was cheap and very buggy from the start. The memory is only 4gb and gets used up very fast if your doing more than one task and slows the phone down to snails pace. Then it drains the battery very fast from 100%-50% in a hour! Not to mention the phone get extremely hot! I would only recommend this phone for the most basic of smartphone user. If you need more power get the Galaxy S series phone. They are the best for a reason!
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
3
Value
2
Response from Samsung USBy R&R, December 29, 2025
Hello there Josh,
Thank you for sharing your experience with the Galaxy A16 5G. It’s designed to support daily essentials with simplicity and ease. To maximize your device’s performance, it’s best to optimize your device before heavy use. Use the Device care feature to check your battery, storage, and RAM, and automatically optimize your phone or tablet for better speed. Access this in Settings by swiping to and tapping Device care, then selecting Optimize now and Done. For more tips on maintaining performance, see the linked online article. Optimization also helps conserve battery life and keep your device at a normal temperature. During heavy use, some warming is expected, but if it becomes too hot to touch, let it cool before using it again. Find more tips for managing device temperature in the linked article. Your feedback helps compare how usage affects performance across Galaxy models. We appreciate you sharing your experience with the Samsung community.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS10002887/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your experience with the Galaxy A16 5G. It’s designed to support daily essentials with simplicity and ease. To maximize your device’s performance, it’s best to optimize your device before heavy use. Use the Device care feature to check your battery, storage, and RAM, and automatically optimize your phone or tablet for better speed. Access this in Settings by swiping to and tapping Device care, then selecting Optimize now and Done. For more tips on maintaining performance, see the linked online article. Optimization also helps conserve battery life and keep your device at a normal temperature. During heavy use, some warming is expected, but if it becomes too hot to touch, let it cool before using it again. Find more tips for managing device temperature in the linked article. Your feedback helps compare how usage affects performance across Galaxy models. We appreciate you sharing your experience with the Samsung community.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS10002887/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Mom of four
from Fort worth, Texas
Expertise:Intermediate
Verified Purchase:Yes
This was purchased for my daughter's first phone. It does everything it's supposed to and costs way less than a high end phone. My other 2 daughters have this same model going on a couple years with no issues other than one of them has a crack but the phone still works.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R, January 7, 2026
Hey there Mom of four,
Thank you for sharing your experience with the Galaxy A16 5G. Choosing the first phone for someone special is always a meaningful milestone, and it’s great to hear how this device has effectively supported your daughter’s daily activities. Reliable performance and consistency over time are qualities highly valued by families and users alike. We're glad you've experienced that, and hopefully even more, with your Galaxy A16 5G. The Galaxy A16 5G continues to offer dependable features that easily fit into your everyday routine. Thank you for choosing Samsung as your first choice.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your experience with the Galaxy A16 5G. Choosing the first phone for someone special is always a meaningful milestone, and it’s great to hear how this device has effectively supported your daughter’s daily activities. Reliable performance and consistency over time are qualities highly valued by families and users alike. We're glad you've experienced that, and hopefully even more, with your Galaxy A16 5G. The Galaxy A16 5G continues to offer dependable features that easily fit into your everyday routine. Thank you for choosing Samsung as your first choice.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3
Calls and texts are great Internet connection is a
on December 5, 2025
Posted by: Itzyboo
[This review was collected as part of a promotion.] Galaxy AI works splendidly. I don't like the lag the phone has overall. But for just calls and texts it's good.
Value
3
Response from Samsung USBy R&R, December 11, 2025
Hi Itzyboo,
We’re pleased to hear that your Galaxy A16 5G performs well for calls and messages, and we value your feedback on its overall performance. The A16 is built for dependable connectivity and AI-enhanced efficiency, and your feedback helps us improve future updates to enhance navigation and the online experience. If you notice the device lagging or taking longer to open apps during normal use, a quick device optimization may be needed. To optimize, go to Settings, swipe to and tap Device care, then select Optimize now and tap Done. For more tips on maintaining your device's performance, please see the link below. Thank you for your feedback and for choosing Samsung.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
We’re pleased to hear that your Galaxy A16 5G performs well for calls and messages, and we value your feedback on its overall performance. The A16 is built for dependable connectivity and AI-enhanced efficiency, and your feedback helps us improve future updates to enhance navigation and the online experience. If you notice the device lagging or taking longer to open apps during normal use, a quick device optimization may be needed. To optimize, go to Settings, swipe to and tap Device care, then select Optimize now and tap Done. For more tips on maintaining your device's performance, please see the link below. Thank you for your feedback and for choosing Samsung.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Great camera
on February 25, 2025
Posted by: DeJanae
[This review was collected as part of a promotion.] I use my device for social media most us my camera to post. It fast and very great phone for social media
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
This device is good and bad at the same time 50/50
on February 25, 2025
Posted by: Aurora
[This review was collected as part of a promotion.] The device is good and bad at the same time. And 2ndly, I experienced a lot of hanging, and glitch and even it takes time before it opens an app setting and it also slows down, if I leave it on till the next day, I mean like the sleep mode and it just have a lot of bad side I cannot explain. The device is good and Okay, and update the device some of the time over load my phone's memory for real. So am done but It have good features and I use it to play just one video game and that's all
Value
3
Response from Samsung USBy R&R, February 28, 2025
Hiya Aurora,
Thank you for sharing your thoughts on your Galaxy A16 5G. A phone designed to be well-rounded for an outstanding balance of features, smooth gaming performance, and reliable daily use. To keep your device running in tip-top condition, it may be a great idea to clean your device’s memory. Is your phone getting glitchy and slow? It’s time you clean up your phone’s memory to improve performance. Step 1. Go to Settings > swipe to and tap Device care. Step 2. Tap Memory > Tap Clean to free up memory by stopping background apps. You can tap Apps to exclude from cleaning to add apps to the list if you want to keep certain apps running in the background. We hope you will see an enhancement in your device’s performance with some modifications. We thank you for reaching out. We appreciate you—enjoy your Samsung experience! -Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your thoughts on your Galaxy A16 5G. A phone designed to be well-rounded for an outstanding balance of features, smooth gaming performance, and reliable daily use. To keep your device running in tip-top condition, it may be a great idea to clean your device’s memory. Is your phone getting glitchy and slow? It’s time you clean up your phone’s memory to improve performance. Step 1. Go to Settings > swipe to and tap Device care. Step 2. Tap Memory > Tap Clean to free up memory by stopping background apps. You can tap Apps to exclude from cleaning to add apps to the list if you want to keep certain apps running in the background. We hope you will see an enhancement in your device’s performance with some modifications. We thank you for reaching out. We appreciate you—enjoy your Samsung experience! -Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
2
No screen record option
on February 25, 2025
Posted by: Spencer
[This review was collected as part of a promotion.] Slow, and also it needs a screen record option, if you are reading this I am poor definitely
Value
2
Response from Samsung USBy R&R, February 28, 2025
Greetings Spencer,
Thank you for sharing your thoughts on your Galaxy A16 5G. As a reliable mobile option, you will experience a smooth performance and cool new features on your phone. While screen recording is unavailable on your model at this time, Samsung continues to enhance its software with each new update. Your device has been packed with so much, including a fantastic camera. You can learn more about everything you can do with your device’s camera in the article below. We thank you for reaching out. Thank you for being a part of the winning Samsung team! -Ty
Use features in the Camera app on your Galaxy A16 5G
https://www.samsung.com/us/support/answer/ANS10004543/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your thoughts on your Galaxy A16 5G. As a reliable mobile option, you will experience a smooth performance and cool new features on your phone. While screen recording is unavailable on your model at this time, Samsung continues to enhance its software with each new update. Your device has been packed with so much, including a fantastic camera. You can learn more about everything you can do with your device’s camera in the article below. We thank you for reaching out. Thank you for being a part of the winning Samsung team! -Ty
Use features in the Camera app on your Galaxy A16 5G
https://www.samsung.com/us/support/answer/ANS10004543/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US