Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.4
(5,181 Reviews)
Rating breakdown 5,181 reviews
5 Stars
3,206
4 Stars
1,154
3 Stars
506
2 Stars
168
1 Star
147
69%of customers recommend this product.
(
41 out of
59)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Customer Rating
5
Great value for your money
on August 19, 2025
Posted by: LoveGalaxyA165g
[This review was collected as part of a promotion.] It holds a great charge. Has great memory. Doesn't overheat and it doesn't cost an arm and leg to buy. I have not had any problems with it. It updateds it the phone about every couple months but even then I still have not had not had problems or lost thing like I had with past phones so thank you.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love this phone never give me problems it work
on August 19, 2025
Posted by: Riichie
[This review was collected as part of a promotion.] This phone is good very good n
Didn't have any problem since I got it
Didn't have any problem since I got it
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product helps in more wats then I can explain
on August 19, 2025
Posted by: Aosjbone
[This review was collected as part of a promotion.] Highlights & Strengths
1. Exceptional Software Support
It’s the most affordable Samsung phone to promise six years of Android OS upgrades and security patches, extending support through approximately 2030. A rarity in its price segment.
Reviewers applaud Samsung’s long-term update strategy as a major selling point.
2. Display
Features a 6.7-inch Super AMOLED panel, full HD+ resolution (~385 ppi), and a 90 Hz refresh rate—offering sharp, smooth visuals often seen in higher-tier devices.
Reviewers describe the display as “gorgeous” for the price.
3. Battery & Charging
Equipped with a 5,000 mAh battery, delivering reliable usage lasting a full day—with light users even hitting two-day battery life.
Supports 25 W fast charging, though no charger is included in the box.
Charging from 0–50% takes about 30 minutes; a full charge completes in approximately 1 hour 20–25 minutes.
4. Decent Build & Extras
Offers an IP54 rating for light water and dust resistance—unusual for a budget model.
Includes a microSD slot, NFC, and in certain markets, FM radio.
The design is described as sturdy and ergonomic, with manageable bezel sizes.
---
Drawbacks & Limitations
1. Middling Performance
Powered by either an Exynos 1330 (U.S.) or Dimensity 6300 (elsewhere), the phone handles basic ta
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Could be better
on August 19, 2025
Posted by: RainbowBrite
[This review was collected as part of a promotion.] This device lags frequently it freezes not very impressed with it
Value
3
Response from Samsung USBy R&R, August 21, 2025
Hey there RainbowBrite,
Thank you for sharing your thoughts on the Galaxy A16 5G. We understand how important smooth performance is, and we truly value your perspective on how the device functions daily. The Galaxy A16 5G is designed to offer users a balance of 5G connectivity, ample storage, and a modern display that makes streaming, gaming, and multitasking engaging. Your feedback shows that, while the device excels in features, you’d like to see more consistent performance. Many Galaxy users enjoy built-in features like Device Care to help optimize speed and storage, keeping their phone running smoothly. The Quick Optimization feature enhances your device’s performance by identifying battery-draining apps, clearing unnecessary items from memory, deleting unwanted files, scanning for malware, and closing background apps. Optimizing your phone is quick and easy. From Settings, swipe to and tap Device Care. Tap "Optimize now," then tap Done. Please check out the link below for tips on keeping your device running smoothly. We appreciate you highlighting both the strengths and areas where the experience could improve. Every Galaxy device is built with innovation at its core, and your feedback helps us improve for our users. Thank you for your review and for choosing Samsung.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your thoughts on the Galaxy A16 5G. We understand how important smooth performance is, and we truly value your perspective on how the device functions daily. The Galaxy A16 5G is designed to offer users a balance of 5G connectivity, ample storage, and a modern display that makes streaming, gaming, and multitasking engaging. Your feedback shows that, while the device excels in features, you’d like to see more consistent performance. Many Galaxy users enjoy built-in features like Device Care to help optimize speed and storage, keeping their phone running smoothly. The Quick Optimization feature enhances your device’s performance by identifying battery-draining apps, clearing unnecessary items from memory, deleting unwanted files, scanning for malware, and closing background apps. Optimizing your phone is quick and easy. From Settings, swipe to and tap Device Care. Tap "Optimize now," then tap Done. Please check out the link below for tips on keeping your device running smoothly. We appreciate you highlighting both the strengths and areas where the experience could improve. Every Galaxy device is built with innovation at its core, and your feedback helps us improve for our users. Thank you for your review and for choosing Samsung.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
A good phone
on August 19, 2025
Posted by: Pookievincent29
[This review was collected as part of a promotion.] Love the new update so far and the background its a good phone and all
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
This product is slow and over heats very easily
on August 19, 2025
Posted by: Colebob94
[This review was collected as part of a promotion.] This galaxy a16 is very slow and over heats very easy. Do not recommend. Wish I could get a different phone
Value
2
Response from Samsung USBy R&R, August 21, 2025
Hi there Colebob94,
Thank you for taking the time to share your thoughts on the Galaxy A16 5G. This model is designed to keep you connected with reliable 5G capability and the essentials of the Galaxy experience in a streamlined design. We understand performance speed and device temperature are important for everyday use, and Galaxy A series devices include features like Device Care and optimization settings that help keep your phone running smoothly. Your feedback highlights how much users value responsiveness, and it’s encouraging to see the growing expectations for performance across all Galaxy devices. The A16 is built to deliver day-to-day reliability while still carrying forward Samsung’s signature innovations, ensuring you stay connected and supported in your daily routines. Thank you again for being part of the Galaxy community.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for taking the time to share your thoughts on the Galaxy A16 5G. This model is designed to keep you connected with reliable 5G capability and the essentials of the Galaxy experience in a streamlined design. We understand performance speed and device temperature are important for everyday use, and Galaxy A series devices include features like Device Care and optimization settings that help keep your phone running smoothly. Your feedback highlights how much users value responsiveness, and it’s encouraging to see the growing expectations for performance across all Galaxy devices. The A16 is built to deliver day-to-day reliability while still carrying forward Samsung’s signature innovations, ensuring you stay connected and supported in your daily routines. Thank you again for being part of the Galaxy community.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone!!!!!
on August 19, 2025
Posted by: Porkchop
[This review was collected as part of a promotion.] Ready to upgrade. It's good for now but I definitely need an upgrade
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Fantastic!
on August 19, 2025
Posted by: LilMami2025
[This review was collected as part of a promotion.] This phone has a phenomenal camera and personalized features for apps!
Value
5
Written by a customer while visiting Samsung US