Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.4
(5,181 Reviews)
Rating breakdown 5,181 reviews
5 Stars
3,206
4 Stars
1,154
3 Stars
506
2 Stars
168
1 Star
147
69%of customers recommend this product.
(
41 out of
59)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Customer Rating
3
Phone super slow 🐌
on August 19, 2025
Posted by: Hotcitylito
[This review was collected as part of a promotion.] This galaxy is good would rate it 5-stars
Unfortunately this model A16 is tremendously slow, am starting to regret buying this phone, working on getting rid of it and upgrad to a much better galaxy
Unfortunately this model A16 is tremendously slow, am starting to regret buying this phone, working on getting rid of it and upgrad to a much better galaxy
My old 8+year old Galaxy S9+ is 5x faster
Then this A16 samsung galaxy ridiculous.
Then this A16 samsung galaxy ridiculous.
Not a good experience at all...
Very disappointed...
Very disappointed...
"Galaxy AI”
Value
3
Response from Samsung USBy R&R, August 21, 2025
What’s up Hotcitylito,
We appreciate you sharing your thoughts on the Galaxy A16 5G. The Galaxy A Series was designed to provide essential features like a large display, long-lasting battery, and 5G connectivity for everyday use. While performance expectations may vary based on individual needs and previous devices, many customers value the A16 5G for its reliable battery life and the convenience it offers in staying connected. For those who enjoy multitasking or streaming, the device also includes helpful optimization tools like Device Care, which can improve performance when used regularly. The Quick optimization feature enhances your device's performance by identifying apps that drain excessive battery power. It also clears unnecessary items from memory, deletes unwanted files, scans for malware, and closes background apps. Optimizing your phone is quick and easy. From Settings, swipe to and tap Device care. Tap Optimize now, then tap Done. Please check out the online article linked below for more tips and tricks on how to keep your device running smoothly. Your feedback is valuable and highlights the importance of balancing performance with daily functionality. Thank you for being part of the Samsung family; your experience helps us continue delivering devices that suit a wide range of lifestyles.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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https://smsng.us/X-Messages
We appreciate you sharing your thoughts on the Galaxy A16 5G. The Galaxy A Series was designed to provide essential features like a large display, long-lasting battery, and 5G connectivity for everyday use. While performance expectations may vary based on individual needs and previous devices, many customers value the A16 5G for its reliable battery life and the convenience it offers in staying connected. For those who enjoy multitasking or streaming, the device also includes helpful optimization tools like Device Care, which can improve performance when used regularly. The Quick optimization feature enhances your device's performance by identifying apps that drain excessive battery power. It also clears unnecessary items from memory, deletes unwanted files, scans for malware, and closes background apps. Optimizing your phone is quick and easy. From Settings, swipe to and tap Device care. Tap Optimize now, then tap Done. Please check out the online article linked below for more tips and tricks on how to keep your device running smoothly. Your feedback is valuable and highlights the importance of balancing performance with daily functionality. Thank you for being part of the Samsung family; your experience helps us continue delivering devices that suit a wide range of lifestyles.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3
A14 is better than A16
on August 19, 2025
Posted by: wd40601
[This review was collected as part of a promotion.] not as good as my A14. it is slower. messenger is not as good.
Value
3
Response from Samsung USBy R&R, August 21, 2025
Greetings wd40601,
Thank you for sharing your thoughts and experience with the Galaxy A16 5G. We value hearing how our customers compare devices, and it’s great to see you’ve also spent time with the Galaxy A14 5G!
The Galaxy A16 5G is designed to balance reliable everyday performance with the added benefit of 5G connectivity, keeping you connected at faster speeds where coverage allows. While experiences may vary between devices, the A16 5G also comes equipped with helpful tools like Device Care to optimize speed and free up memory, ensuring smoother app usage.
Messenger and other social apps can demand a lot of resources, but the A16 5G is built to handle multitasking, streaming, and communication while maintaining efficiency. Combined with its lasting battery and modern design, it provides a dependable option for daily use.
We appreciate your perspective and are glad you’re part of the Samsung family
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your thoughts and experience with the Galaxy A16 5G. We value hearing how our customers compare devices, and it’s great to see you’ve also spent time with the Galaxy A14 5G!
The Galaxy A16 5G is designed to balance reliable everyday performance with the added benefit of 5G connectivity, keeping you connected at faster speeds where coverage allows. While experiences may vary between devices, the A16 5G also comes equipped with helpful tools like Device Care to optimize speed and free up memory, ensuring smoother app usage.
Messenger and other social apps can demand a lot of resources, but the A16 5G is built to handle multitasking, streaming, and communication while maintaining efficiency. Combined with its lasting battery and modern design, it provides a dependable option for daily use.
We appreciate your perspective and are glad you’re part of the Samsung family
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Easy to use. Great storage on my galaxy al
on August 19, 2025
Posted by: Darkredrose1203
[This review was collected as part of a promotion.] Great storage capability very easy to use. My phone takes awesome pictures it's a Galaxy AI
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Would be good phone but stays too hot
on August 19, 2025
Posted by: DaisyMae
[This review was collected as part of a promotion.] I've always used Samsung products but this is the first one I dont like
Value
3
Response from Samsung USBy R&R, August 21, 2025
Good day DaisyMae,
Thank you for sharing your experience with the Galaxy A16 5G! We truly appreciate hearing from loyal Samsung users like you, as it helps us better understand how our devices perform in everyday life. The Galaxy A16 5G is built to keep you connected with smooth browsing, speedy 5G, and dependable battery life. We understand your feedback about warmth during use, and many users find that features like optimizing their device, closing high-processing apps, and trusting the reliable battery help create a smooth experience. We invite you to check out the article linked below for tips on keeping your device at a normal temperature and what might cause it to warm up. Your loyalty means so much to us, and it’s wonderful to see how well you know the strengths of our devices. With its perfect mix of performance and modern design, the Galaxy A16 5G continues our tradition of making innovation accessible to everyone. Thanks so much for choosing Samsung as your go-to brand!
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS10002887/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your experience with the Galaxy A16 5G! We truly appreciate hearing from loyal Samsung users like you, as it helps us better understand how our devices perform in everyday life. The Galaxy A16 5G is built to keep you connected with smooth browsing, speedy 5G, and dependable battery life. We understand your feedback about warmth during use, and many users find that features like optimizing their device, closing high-processing apps, and trusting the reliable battery help create a smooth experience. We invite you to check out the article linked below for tips on keeping your device at a normal temperature and what might cause it to warm up. Your loyalty means so much to us, and it’s wonderful to see how well you know the strengths of our devices. With its perfect mix of performance and modern design, the Galaxy A16 5G continues our tradition of making innovation accessible to everyone. Thanks so much for choosing Samsung as your go-to brand!
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS10002887/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on August 19, 2025
Posted by: Richard
[This review was collected as part of a promotion.] I love my Samsung Galaxy A14 5g.
It still has long battery life after constant use for over a year and a half. The photos I take with it are quality absolutely better quality than before. I've never had issues having prints made. The sound and video quality is excellent... I stream a lot of shows while waiting in the car and at night in bed before sleep. I highly recommend it.
It still has long battery life after constant use for over a year and a half. The photos I take with it are quality absolutely better quality than before. I've never had issues having prints made. The sound and video quality is excellent... I stream a lot of shows while waiting in the car and at night in bed before sleep. I highly recommend it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love samsung
on August 19, 2025
Posted by: TinasA14
[This review was collected as part of a promotion.] I like the galaxy AI on this phone. Always buy Samsung products even TV's
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung galaxy is always first choice
on August 19, 2025
Posted by: Peaches100
[This review was collected as part of a promotion.] I use my Samsung a15 to do everything and it keeps my personal and work accounts in order
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Continuous Upgrade
on August 19, 2025
Posted by: Chocolitsnowman
[This review was collected as part of a promotion.] I say this because I have had an A14, A15 and now and A16 with each one being somewhat better than the previous one. I am constantly playing games on here and sometimes watch TV with the use of my Bluetooth speaker. I believe it has been since I got this A16 that AI features have exerted themselves into the mix. Now it can be called my Samsung AI Galaxy A16 cellular phone and handheld computer with a camera!
Value
5
Written by a customer while visiting Samsung US