Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.4
(5,181 Reviews)
Rating breakdown 5,181 reviews
5 Stars
3,206
4 Stars
1,154
3 Stars
506
2 Stars
168
1 Star
147
69%of customers recommend this product.
(
41 out of
59)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Customer Rating
5
My Galaxy A 16 5G is a great phone.
on August 19, 2025
Posted by: Mahogany60
[This review was collected as part of a promotion.] My Samsung Galaxy A 16 5G is a great phone with great features that I can navigate, I love this phone the camera is so clear , it's a lot of features on this phone that is easy to access, I love the Ai feature is the best , overall this is a beautiful phone, and I also brought a beautiful phone case for it, Thank you Samsung for the best phone I ever had.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Very slow loading
on August 19, 2025
Posted by: Bad67years
[This review was collected as part of a promotion.] Everything loads slow and I have to power off and on frequently. Camera is ok. AI is on here but I don't use it. Overall I'm not happy with this phone. I know it is cheap but all I could afford being on a fixed income.
Value
3
Response from Samsung USBy R&R, August 21, 2025
Hi Bad67years,
Thank you so much for sharing your thoughts on the Galaxy A16 5G! We’re truly grateful you highlighted its accessibility. While this model doesn’t include the advanced AI features yet, you’ll still find smart functionalities that can genuinely enhance your experience, even if they aren’t in daily use. The Galaxy A16 5G is designed to combine all the essential smartphone features with the power of 5G, making it simple and enjoyable to stay connected. It’s fantastic to hear you’ve explored the camera and main features; many users appreciate how the A Series brings everyday practicality together with clever, innovative features. Your feedback helps us understand how this phone can serve different needs based on how it’s used. We’re delighted the A16 5G is part of your daily routine, and we’re excited to keep improving and bringing more value to our wonderful Samsung community.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you so much for sharing your thoughts on the Galaxy A16 5G! We’re truly grateful you highlighted its accessibility. While this model doesn’t include the advanced AI features yet, you’ll still find smart functionalities that can genuinely enhance your experience, even if they aren’t in daily use. The Galaxy A16 5G is designed to combine all the essential smartphone features with the power of 5G, making it simple and enjoyable to stay connected. It’s fantastic to hear you’ve explored the camera and main features; many users appreciate how the A Series brings everyday practicality together with clever, innovative features. Your feedback helps us understand how this phone can serve different needs based on how it’s used. We’re delighted the A16 5G is part of your daily routine, and we’re excited to keep improving and bringing more value to our wonderful Samsung community.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3
Its good but....
on August 19, 2025
Posted by: Ladybug1
[This review was collected as part of a promotion.] The phone is a nice phone. But it has to be restarted often or it lags and freezes. And the update made it so you have to pull the top down to restart. Not helpful when it freezes! Other than that no issues
Value
3
Response from Samsung USBy R&R, August 21, 2025
Hello There Ladybug1,
Thank you so much for sharing your thoughts on the Galaxy A16 5G! It’s wonderful to hear that you think it's a good phone overall. We truly appreciate your feedback on its performance and restart experience. Insights like yours help us understand how the device performs in daily life. The Galaxy A16 is designed to provide reliable 5G connectivity, a bright and vibrant display, and essential Galaxy features in a sleek, stylish design. If you notice your device slowing down over time, consider using our optimization tools to boost its performance. The Quick Optimization feature quickly finds apps that drain battery, clears unnecessary files, scans for malware, and closes background apps all, easily done through Settings under Device Care. Just tap Optimize now and then Done to get started. For more details, check out the online resources linked below. We’re glad it’s meeting many of your expectations, and your feedback helps us improve even more. We hope you continue to enjoy the great features and everyday ease that make the Galaxy A16 5G a valued part of the Galaxy family. Thanks for being a wonderful part of the Samsung community!
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you so much for sharing your thoughts on the Galaxy A16 5G! It’s wonderful to hear that you think it's a good phone overall. We truly appreciate your feedback on its performance and restart experience. Insights like yours help us understand how the device performs in daily life. The Galaxy A16 is designed to provide reliable 5G connectivity, a bright and vibrant display, and essential Galaxy features in a sleek, stylish design. If you notice your device slowing down over time, consider using our optimization tools to boost its performance. The Quick Optimization feature quickly finds apps that drain battery, clears unnecessary files, scans for malware, and closes background apps all, easily done through Settings under Device Care. Just tap Optimize now and then Done to get started. For more details, check out the online resources linked below. We’re glad it’s meeting many of your expectations, and your feedback helps us improve even more. We hope you continue to enjoy the great features and everyday ease that make the Galaxy A16 5G a valued part of the Galaxy family. Thanks for being a wonderful part of the Samsung community!
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
I like it has SDCard
on August 19, 2025
Posted by: Dpcsret
[This review was collected as part of a promotion.] I use my device for keeping up with email and texts while away from my home PC
I like the large storage so I don't have to uninstall an app to load another
I did NOT like all the game apps pre-installed. I removed them. I also had some issues with the upgrade to OneUI 7
I like the large storage so I don't have to uninstall an app to load another
I did NOT like all the game apps pre-installed. I removed them. I also had some issues with the upgrade to OneUI 7
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Simple Phone, Awesome Features
on August 19, 2025
Posted by: staircasewit
[This review was collected as part of a promotion.] I love my Samsung A16 5G. It's a fantastic phone that didn't break the bank. It easily shares content between devices, streams music and videos smoothly, and has impressive front and back cameras. The battery life is outstanding!
I use Galaxy AI daily to set alarms, search for information online, correct my spelling, make calls, open apps, and perform various other tasks.
I highly recommend the Galaxy A16 5G to anyone looking for an affordable phone with the same features and reliability as more expensive options.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
A16 5g review
on August 19, 2025
Posted by: Susulynn
[This review was collected as part of a promotion.] Its going great I love the phone it does everything I want it to do and more
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Decent budget phone
on August 19, 2025
Posted by: JWL470
[This review was collected as part of a promotion.] For general apps such as social media, web browsing, etc. this phone is great for the price point. The 4GB of RAM holds it back from easily running multiple apps at a time or intensive apps such as gaming, however.
Galaxy AI is great for getting answers to questions and is overall a beneficial feature. As a budget option this phone can be a solid choice.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy Strikes again
on August 19, 2025
Posted by: LyiahMG
[This review was collected as part of a promotion.] I am a Long time galaxy user over 10 years. I've had sevral notes and S series phones. The Galaxy AI 5G is an impressive smartphone. The screen is a decent size, the display is vibrant all of which really stands out when you're watching videos or playing games.
One of the coolest features is the 5G connectivity. It makes everything feel super fast, whether you’re browsing the web or streaming your favorite shows. Plus, the AI capabilities are a nice touch. Galaxy AI helps to optimize performance and battery life based on how you use the phone.
The camera system is definitely a highlight. With multiple lenses, it captures high-quality photos, even in tricky lighting. The AI enhancements really make a difference—perfect for anyone who loves taking pictures.
Battery life is solid, and the phone handles multitasking like a champ. Overall, it is a well-rounded device that combines style and performance. Definitely worth considering!
Value
5
Written by a customer while visiting Samsung US