Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.4
(5,181 Reviews)
Rating breakdown 5,181 reviews
5 Stars
3,206
4 Stars
1,154
3 Stars
506
2 Stars
168
1 Star
147
69%of customers recommend this product.
(
41 out of
59)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Customer Rating
5
Starter phone
on August 17, 2025
Posted by: HailTheShogun
[This review was collected as part of a promotion.] Great phone to start with. Samsung has definitely approved. Galaxy AI.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This productt has great features!
on August 17, 2025
Posted by: 2025LilMamii
[This review was collected as part of a promotion.] This producct has a phenomenal camera and fast speed. It has spectacular features soon customizing anything.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product is easy to use
on August 17, 2025
Posted by: Icewoman7593
[This review was collected as part of a promotion.] My Galaxy A16 5G is user friendly. I personally like the size of my screen. Everything is understandable in the product settings. I have only had it a couple months, so I am still learning.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Its a good phone to start
on August 17, 2025
Posted by: Acejd510
[This review was collected as part of a promotion.] This is a good phone to use because the ai has really good features.But the phone overall gets slow over in the period of time
Value
3
Response from Samsung USBy R&R, August 18, 2025
Hello Acejd510,
Thank you for reaching out and sharing how things are going with your Galaxy A16 5G! It’s wonderful to hear you're enjoying your device and all the cool smart features. While this model doesn’t have the full rollout of Galaxy AI, many helpful features like Gemini and Google Assistant are available to assist you throughout your day. If you notice any slowdowns over time, consider optimizing your device through Device care in Settings. To do this, go to Settings, swipe to and tap Device care. Then tap Optimize now, followed by Done. This quick boost will help improve your phone’s performance and keep you going smoothly. We appreciate your feedback and thank you for being a part of the Samsung community.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
Use Gemini or Google Assistant on your Galaxy phone
https://www.samsung.com/us/support/answer/ANS10004856/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for reaching out and sharing how things are going with your Galaxy A16 5G! It’s wonderful to hear you're enjoying your device and all the cool smart features. While this model doesn’t have the full rollout of Galaxy AI, many helpful features like Gemini and Google Assistant are available to assist you throughout your day. If you notice any slowdowns over time, consider optimizing your device through Device care in Settings. To do this, go to Settings, swipe to and tap Device care. Then tap Optimize now, followed by Done. This quick boost will help improve your phone’s performance and keep you going smoothly. We appreciate your feedback and thank you for being a part of the Samsung community.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
Use Gemini or Google Assistant on your Galaxy phone
https://www.samsung.com/us/support/answer/ANS10004856/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on August 17, 2025
Posted by: MrH00ligan
[This review was collected as part of a promotion.] It's a great galaxy AI. Never want a different phone
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
I enjoy the access to the Samsung and Google perks
on August 17, 2025
Posted by: Jayqouise
[This review was collected as part of a promotion.] I have access to the Samsung and Google perks which make it easier to school and work from my phone. The 5G signal keep me connected when I am studying for classes and may even take my exams and tests from anywhere.
Value
4
Response from Samsung USBy R&R, August 19, 2025
We see you Jayqouise,
Thank you for sharing how your A16 5G fits into your daily routine! Reviews like this truly warm our hearts and remind us why we love creating the best for you. Being able to keep up with your classwork, study schedule, and take exams right from your phone, wherever you are, makes all our efforts worthwhile. We hope you enjoy exploring all its features and that it keeps making a positive difference in your life. We're grateful for your review and so happy to have you as part of the Samsung family community!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
Thank you for sharing how your A16 5G fits into your daily routine! Reviews like this truly warm our hearts and remind us why we love creating the best for you. Being able to keep up with your classwork, study schedule, and take exams right from your phone, wherever you are, makes all our efforts worthwhile. We hope you enjoy exploring all its features and that it keeps making a positive difference in your life. We're grateful for your review and so happy to have you as part of the Samsung family community!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
Written by a customer while visiting Samsung US
Customer Rating
4
Phone has big screen.
on August 17, 2025
Posted by: Zipzip23
[This review was collected as part of a promotion.] I like the phone but sometimes it drops apps and closes them suddenly. Can be irritating sometimes..
Value
4
Response from Samsung USBy R&R, August 19, 2025
Thanks for stopping by Zipzip23,
We’re truly delighted to hear that the Galaxy A16 5G has been such a standout for you, especially the display! The 6.7″ Super AMOLED screen with FHD+ resolution, 90 Hz refresh rate, and brightness up to 800 nits offers deep blacks, bright, vivid colors, and smooth motion that really impress. If you ever notice apps closing unexpectedly, try clearing the cache and updating the app. This can help remove any pesky files or bugs. You can also use your device’s Device Care features to limit background apps and help keep your battery lasting longer. For more tips on clearing app cache and storage, be sure to check out the linked article below. Thanks so much for your kind review. We’re really grateful that you’ve chosen Samsung!
Clear the app cache and data on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10001372/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
We’re truly delighted to hear that the Galaxy A16 5G has been such a standout for you, especially the display! The 6.7″ Super AMOLED screen with FHD+ resolution, 90 Hz refresh rate, and brightness up to 800 nits offers deep blacks, bright, vivid colors, and smooth motion that really impress. If you ever notice apps closing unexpectedly, try clearing the cache and updating the app. This can help remove any pesky files or bugs. You can also use your device’s Device Care features to limit background apps and help keep your battery lasting longer. For more tips on clearing app cache and storage, be sure to check out the linked article below. Thanks so much for your kind review. We’re really grateful that you’ve chosen Samsung!
Clear the app cache and data on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10001372/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
This phone has really good graphics
on August 18, 2025
Posted by: tx94lg
[This review was collected as part of a promotion.] I used my device for personal use. I have all of my family photos taken with a real good quality camera on the Samsung Galaxy a165g
Value
5
Written by a customer while visiting Samsung US