Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.4
(5,181 Reviews)
Rating breakdown 5,181 reviews
5 Stars
3,206
4 Stars
1,154
3 Stars
506
2 Stars
168
1 Star
147
69%of customers recommend this product.
(
41 out of
59)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Customer Rating
5
This product offers free movies with Samsung AI
on August 16, 2025
Posted by: Timbowl
[This review was collected as part of a promotion.] I love the new AI Technology it's easy to access and offers millions of world wide Educational opportunities. IT CAN BE A SUPPER TECHNOLOGY IF USED CORRECTLY.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Galaxy A16
on August 16, 2025
Posted by: NanPan
[This review was collected as part of a promotion.] It is a very sleek phone. I'm an older female and we got 3 new phones for our three lines. There are probably a lot of features I do not even know this phone has but I will learn as I go..this phone has a very good quality camera on it.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
This phone is easy to use
on August 16, 2025
Posted by: Greekbyinjection
[This review was collected as part of a promotion.] This devices is a good phone for basics.. there s no galaxy AI though. It works well for talking, text, picture, internet and social media. The memory is ok at 128 but does have an expandable memory. The sound is average being it has only one speaker. It does run slow especially when using roaming data vs Wi-Fi even with 4G ir can be hard to connect to any websites. The battery is not very long lasting. If you are browsing or on social media your battery will run down quickly. With barely using the phone all day it will last 18 hours without recharging.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Good for it's price
on August 16, 2025
Posted by: Amigelow
[This review was collected as part of a promotion.] This phone doesn't have Galaxy AI
This phone is very durable
This phone is the perfect size
This phone is very durable
This phone is the perfect size
Value
3
Response from Samsung USBy R&R, August 18, 2025
Hey there Amigelow,
Thank you so much for sharing your fantastic experience with your Galaxy A16 5G! We're genuinely happy to hear it's working out perfectly for you. It truly is a reliable, easy-to-use phone that's packed with all the essentials to make your day smoother and more enjoyable. While this device doesn’t include Galaxy AI, it still offers many clever features like Gemini and Google Assistant to enhance your experience. We're so grateful you reached out and truly appreciate your choice of Samsung. Thanks again!
-Ty
Samsung Support
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Samsung Community
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Facebook
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Thank you so much for sharing your fantastic experience with your Galaxy A16 5G! We're genuinely happy to hear it's working out perfectly for you. It truly is a reliable, easy-to-use phone that's packed with all the essentials to make your day smoother and more enjoyable. While this device doesn’t include Galaxy AI, it still offers many clever features like Gemini and Google Assistant to enhance your experience. We're so grateful you reached out and truly appreciate your choice of Samsung. Thanks again!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
My Samsung A16
on August 16, 2025
Posted by: LvmyAl
[This review was collected as part of a promotion.] I love the screen size,love the clear screen and love the pictures it takes.im 57 and my eye sight is not the greatest and I have n I problem seeing the screen.wy to go! Galaxy Al.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Its ok slow and shuts off for no reason hard to g
on August 16, 2025
Posted by: Candee2sweet
[This review was collected as part of a promotion.] I use my Samsung a16 for work and for music soscialmetia as well as video chatting my daughter and grandkids. Over all its a great phone for a back up or replacement phone. It gets really hot both phone and charging block. Very hard to connect to wifi and shuts off for no reason. Im using this phone as a replacement due to I dropped my other phone and the front glass shattered and I have to have a phone for my job and at the time was low on money to get the actual phone I wanted .
Value
3
Response from Samsung USBy R&R, August 18, 2025
Aloha Candee2sweet,
Thank you so much for keeping us updated about your Galaxy A16 5G! It's a fantastic choice for staying versatile and handling daily tasks with ease. Whether you’re working or having fun, the Galaxy A16 5G has got you covered. When you’re charging, it’s quite normal for your phone to feel a little warm just make sure it’s not too hot to touch. If you notice your phone or charger getting warm, it’s a good idea to double-check that you’re using an authentic Samsung charging cable and adapter. You might also want to try closing any apps that could be draining your battery faster than usual. If you notice your phone slowing down or shutting off unexpectedly, ensure your device’s software is up to date; outdated apps and software can sometimes cause these issues. We truly appreciate you sharing your experience, and we’re glad to hear you’re happy with your device as a replacement. Should you have any questions or need a little help, please don’t hesitate to reach out to our friendly Samsung Support Team. Thank you for your review and for being a valued member of the Samsung community!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you so much for keeping us updated about your Galaxy A16 5G! It's a fantastic choice for staying versatile and handling daily tasks with ease. Whether you’re working or having fun, the Galaxy A16 5G has got you covered. When you’re charging, it’s quite normal for your phone to feel a little warm just make sure it’s not too hot to touch. If you notice your phone or charger getting warm, it’s a good idea to double-check that you’re using an authentic Samsung charging cable and adapter. You might also want to try closing any apps that could be draining your battery faster than usual. If you notice your phone slowing down or shutting off unexpectedly, ensure your device’s software is up to date; outdated apps and software can sometimes cause these issues. We truly appreciate you sharing your experience, and we’re glad to hear you’re happy with your device as a replacement. Should you have any questions or need a little help, please don’t hesitate to reach out to our friendly Samsung Support Team. Thank you for your review and for being a valued member of the Samsung community!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Great midpriced phone, a little laggy sometimes.
on August 16, 2025
Posted by: Dripp777
[This review was collected as part of a promotion.] Galaxy AI is perfect for everyday questions. Galaxy pass is a quick and easy feature for me so i dont have to type in my password for login screens.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
A16 phone review
on August 16, 2025
Posted by: Lainyjojomom
[This review was collected as part of a promotion.] The A16 is a great starter phone. It is easy to use and has all the features of an expensive phone. The addition of the AI features makes it easy to say what you want in a more elegant way. Great phone.
Value
4
Response from Samsung USBy R&R, August 19, 2025
Hi Lainyjojomom,
Thanks for the love! The Galaxy A16 5G is packed with thoughtful features, and we’re glad to hear they’re making a difference for you. We appreciate your support. The power is in your hands. Thank you for choosing Samsung as your go-to brand.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thanks for the love! The Galaxy A16 5G is packed with thoughtful features, and we’re glad to hear they’re making a difference for you. We appreciate your support. The power is in your hands. Thank you for choosing Samsung as your go-to brand.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US