Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.4
(5,181 Reviews)
Rating breakdown 5,181 reviews
5 Stars
3,206
4 Stars
1,154
3 Stars
506
2 Stars
168
1 Star
147
69%of customers recommend this product.
(
41 out of
59)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Customer Rating
5
This product i
on August 15, 2025
Posted by: Unicornbelle90014
[This review was collected as part of a promotion.] This product is worth the money you invest in it when buying it, it is super fast, super convenient and the best phone I ever owned so far:)
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome AI
on August 15, 2025
Posted by: CYFITHRILLA73
[This review was collected as part of a promotion.] 👍🏿 all the way! Ai and everything is vivid sound is on point just excellent .
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love this phone!
on August 15, 2025
Posted by: Biddle59
[This review was collected as part of a promotion.] I love this phone. Has a great picture and takes wonderful clear photos. I like to use speaker while on the phone and this one is nice and loud. Easy to use. I would tell anyone that this is a great phone!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love this phones ease of use and storage space
on August 15, 2025
Posted by: Rickhick247
[This review was collected as part of a promotion.] I bought this phone to replace a two year old Nokia phone! I couldn't be happier, better pictures and easy of use are why I love this phone! It has plenty of features for an inexpensive phone! Staying with you guys!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Has a mind of its own...LITERALLY
on August 15, 2025
Posted by: NYKNAK
[This review was collected as part of a promotion.] Well when I first got my phone, I absolutely loved it,but then it decided it was going to start doing things I weren't causing it to do. So, sometimes my volume button decides its not going to work,at all, as well as the power button and then I cant turn it off or restart it then there will be times where its going to get extremely hot when its charging, and sometimes it will charge quickly and other times charge slower than sap dripping down a tree trunk. I loved the A15 better than the A16. The Galaxy AI is actually pretty cool an helpful for many different things probably the only thing I like on this phone lol
Value
3
Response from Samsung USBy R&R, August 18, 2025
Hey there NYKNAK,
We aim to offer our users reliable, high-quality devices, and with the Galaxy A16 5G, you'll get just that and more! If you notice any unusual behavior from your device, it might be a sign that it's time for a quick software update; think of it as a tune-up or oil change for your phone or tablet, helping everything run smoothly. Updates also improve the user interface, boost security, and fix minor bugs. We encourage you to update your software whenever a new version is available to keep your device in great shape. If certain features aren’t working quite right, you can easily check for updates, simply swipe down from the top right corner of your screen and tap the Settings icon. Then, select "Software update" or "System updates," and tap "Download and install" or "Check for updates." If an update is available, it will download automatically. Just tap "Download now" when prompted. Follow the instructions on the screen to complete the installation. For more details, check out the online article linked below. Thank you so much for reaching out and sharing your experience with your Galaxy A16 5G. We truly appreciate you being a valued part of the Samsung community.
How to update your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10002027/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
We aim to offer our users reliable, high-quality devices, and with the Galaxy A16 5G, you'll get just that and more! If you notice any unusual behavior from your device, it might be a sign that it's time for a quick software update; think of it as a tune-up or oil change for your phone or tablet, helping everything run smoothly. Updates also improve the user interface, boost security, and fix minor bugs. We encourage you to update your software whenever a new version is available to keep your device in great shape. If certain features aren’t working quite right, you can easily check for updates, simply swipe down from the top right corner of your screen and tap the Settings icon. Then, select "Software update" or "System updates," and tap "Download and install" or "Check for updates." If an update is available, it will download automatically. Just tap "Download now" when prompted. Follow the instructions on the screen to complete the installation. For more details, check out the online article linked below. Thank you so much for reaching out and sharing your experience with your Galaxy A16 5G. We truly appreciate you being a valued part of the Samsung community.
How to update your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10002027/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
This product is great
on August 16, 2025
Posted by: Charlotte
[This review was collected as part of a promotion.] Galaxy a16 5g is great i use it to play games check email watch videos and I use Galaxy Ai 💜
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
This products camera is amazing
on August 16, 2025
Posted by: Anonymous
[This review was collected as part of a promotion.] Galaxy al is used everyday to contact friends an family to browse my social media an to keep me from not being bored
Value
3
Response from Samsung USBy R&R, August 18, 2025
What’s up Breezyolson,
We're so happy to hear you love your Galaxy A16 5G! It's a fantastic device to stay connected, share with friends and loved ones on social media, and enjoy your favorite entertainment all day long. With a 50MP main camera, every photo you take has the potential to be a special memory. Even though this model doesn’t feature the full Galaxy AI rollout yet, it still includes many smart features designed to give you a wonderful AI-inspired experience. Thank you so much for your review, we truly appreciate you choosing Samsung!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
We're so happy to hear you love your Galaxy A16 5G! It's a fantastic device to stay connected, share with friends and loved ones on social media, and enjoy your favorite entertainment all day long. With a 50MP main camera, every photo you take has the potential to be a special memory. Even though this model doesn’t feature the full Galaxy AI rollout yet, it still includes many smart features designed to give you a wonderful AI-inspired experience. Thank you so much for your review, we truly appreciate you choosing Samsung!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
This product is just the right size!
on August 16, 2025
Posted by: Flakka1010
[This review was collected as part of a promotion.] This product is a great size, fits comfortably in any pocket!
Value
5
Written by a customer while visiting Samsung US