Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.4
(5,178 Reviews)
Rating breakdown 5,178 reviews
5 Stars
3,205
4 Stars
1,153
3 Stars
506
2 Stars
168
1 Star
146
69%of customers recommend this product.
(
40 out of
58)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Customer Rating
1
Cheap Phone wouldn't recommend
on December 27, 2025
Posted by: Josh
from Bradford PA
Expertise:Intermediate
I bought this phone in national big box store.The phone was free with purchase of Service. So I though great a Samsung Phone. They're great! Except this phone was cheap and very buggy from the start. The memory is only 4gb and gets used up very fast if your doing more than one task and slows the phone down to snails pace. Then it drains the battery very fast from 100%-50% in a hour! Not to mention the phone get extremely hot! I would only recommend this phone for the most basic of smartphone user. If you need more power get the Galaxy S series phone. They are the best for a reason!
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
3
Value
2
Response from Samsung USBy R&R, December 29, 2025
Hello there Josh,
Thank you for sharing your experience with the Galaxy A16 5G. It’s designed to support daily essentials with simplicity and ease. To maximize your device’s performance, it’s best to optimize your device before heavy use. Use the Device care feature to check your battery, storage, and RAM, and automatically optimize your phone or tablet for better speed. Access this in Settings by swiping to and tapping Device care, then selecting Optimize now and Done. For more tips on maintaining performance, see the linked online article. Optimization also helps conserve battery life and keep your device at a normal temperature. During heavy use, some warming is expected, but if it becomes too hot to touch, let it cool before using it again. Find more tips for managing device temperature in the linked article. Your feedback helps compare how usage affects performance across Galaxy models. We appreciate you sharing your experience with the Samsung community.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS10002887/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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https://smsng.us/X-Messages
Thank you for sharing your experience with the Galaxy A16 5G. It’s designed to support daily essentials with simplicity and ease. To maximize your device’s performance, it’s best to optimize your device before heavy use. Use the Device care feature to check your battery, storage, and RAM, and automatically optimize your phone or tablet for better speed. Access this in Settings by swiping to and tapping Device care, then selecting Optimize now and Done. For more tips on maintaining performance, see the linked online article. Optimization also helps conserve battery life and keep your device at a normal temperature. During heavy use, some warming is expected, but if it becomes too hot to touch, let it cool before using it again. Find more tips for managing device temperature in the linked article. Your feedback helps compare how usage affects performance across Galaxy models. We appreciate you sharing your experience with the Samsung community.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS10002887/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Posted by: Mom of four
from Fort worth, Texas
Expertise:Intermediate
Verified Purchase:Yes
This was purchased for my daughter's first phone. It does everything it's supposed to and costs way less than a high end phone. My other 2 daughters have this same model going on a couple years with no issues other than one of them has a crack but the phone still works.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R, January 7, 2026
Hey there Mom of four,
Thank you for sharing your experience with the Galaxy A16 5G. Choosing the first phone for someone special is always a meaningful milestone, and it’s great to hear how this device has effectively supported your daughter’s daily activities. Reliable performance and consistency over time are qualities highly valued by families and users alike. We're glad you've experienced that, and hopefully even more, with your Galaxy A16 5G. The Galaxy A16 5G continues to offer dependable features that easily fit into your everyday routine. Thank you for choosing Samsung as your first choice.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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https://smsng.us/X-Messages
Thank you for sharing your experience with the Galaxy A16 5G. Choosing the first phone for someone special is always a meaningful milestone, and it’s great to hear how this device has effectively supported your daughter’s daily activities. Reliable performance and consistency over time are qualities highly valued by families and users alike. We're glad you've experienced that, and hopefully even more, with your Galaxy A16 5G. The Galaxy A16 5G continues to offer dependable features that easily fit into your everyday routine. Thank you for choosing Samsung as your first choice.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
1
i have no great features!
on January 20, 2025
Posted by: hope4all
i bought this less than two weeks ago. i am planning on returning it, it has not worked the way it should.
Response from Samsung USBy R&R, January 21, 2025
Hello hope4all,
Thank you for reaching out and sharing your experience with your Galaxy A16 5G! We are excited about this latest device we have launched at the beginning of the year. This phone is more durable than ever and features health tracking capabilities, making it a great companion for the new Galaxy Fit3.
We’ve packed plenty of features into this device, so we’d love to hear what you’re looking to do with your new phone! Our team is here to assist you and help you discover new and exciting tips and tricks.
Please feel free to contact one of our Samsung Support Team members for more information on how we can optimize your phone to suit your needs. Thank you once again for reaching out, and thank you for being a valued member of the Samsung community!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Thank you for reaching out and sharing your experience with your Galaxy A16 5G! We are excited about this latest device we have launched at the beginning of the year. This phone is more durable than ever and features health tracking capabilities, making it a great companion for the new Galaxy Fit3.
We’ve packed plenty of features into this device, so we’d love to hear what you’re looking to do with your new phone! Our team is here to assist you and help you discover new and exciting tips and tricks.
Please feel free to contact one of our Samsung Support Team members for more information on how we can optimize your phone to suit your needs. Thank you once again for reaching out, and thank you for being a valued member of the Samsung community!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
1
Missing essential equipment
on January 18, 2025
Posted by: Mommaloo
from MINNEAPOLIS
Expertise:Expert
There's no charging cable, theres no charging brick and no way to buy any equipment, no screen protectors nothing! This is terrible!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
4
Response from Samsung USBy R&R, January 21, 2025
Hello Mommaloo,
Thank you for reaching out and sharing your experience with your Galaxy A16 5G! We have made some changes to our new devices and their packaging, and we're excited to let you know that your device will offer improved features.
Please note that while the device does not include a charger adapter, we do provide a USB Type-C charging cable for your convenience. To minimize the environmental impact of our products, Samsung smartphones no longer come with earphones or a charger plug in the box.
To explore potential adapter options, please refer to the link below. Additionally, we are currently developing more accessories for the A16 devices, so stay tuned for updates!
Thank you once again for choosing the Samsung team!
https://www.samsung.com/us/support/answer/ANS10004542/
https://www.samsung.com/us/mobile/mobile-accessories/phones/25w-pd-power-adapter-black-ep-t2510nbegus/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for reaching out and sharing your experience with your Galaxy A16 5G! We have made some changes to our new devices and their packaging, and we're excited to let you know that your device will offer improved features.
Please note that while the device does not include a charger adapter, we do provide a USB Type-C charging cable for your convenience. To minimize the environmental impact of our products, Samsung smartphones no longer come with earphones or a charger plug in the box.
To explore potential adapter options, please refer to the link below. Additionally, we are currently developing more accessories for the A16 devices, so stay tuned for updates!
Thank you once again for choosing the Samsung team!
https://www.samsung.com/us/support/answer/ANS10004542/
https://www.samsung.com/us/mobile/mobile-accessories/phones/25w-pd-power-adapter-black-ep-t2510nbegus/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
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on March 5, 2025
Posted by: Ghrvgmmmmmmm
[This review was collected as part of a promotion.] Tuegxgr d xfhdvnxs neghdfjfdgjtdvyee
Ashly Velasquez
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Disgusting performance. Absolutely nerve-racking.
on June 12, 2025
Posted by: Normal phone user
Expertise:Intermediate
This is the absolute slowest phone I've ever had. I cannot believe they're actually selling this thing to the public. If you care about your sanity at all, don't buy this phone. This thing has a hard time even playing videos normally. I've wasted a lot of money on things, but this is by far my biggest thing I regret purchasing.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
3
Value
1
Response from Samsung USBy R&R, June 13, 2025
Hi There,
Thank you for sharing your experience with us. We recognize that performance expectations are high, and we value feedback from users who have spent significant time using their devices. The Galaxy A16 5G is built to meet everyday needs, featuring 5G connectivity, dependable functionality, and a well-balanced design that has made it a favorite in the Galaxy A Series.
If you find your device is not performing at its best, a quick device optimization could enhance its performance. The Quick Optimization feature identifies apps that may be using excessive battery power and helps clear unnecessary items from memory, delete superfluous files, scan for malware, and close apps running in the background. Optimizing your phone is a simple and efficient process: just go to Settings, swipe to and select Device care, then tap Optimize now and conclude by tapping Done.
For more tips on enhancing your device's performance, feel free to explore the online resource titled “Keep your Galaxy phone or tablet from slowing down with Device Care.” Thank you for being a valued member of the Samsung community.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your experience with us. We recognize that performance expectations are high, and we value feedback from users who have spent significant time using their devices. The Galaxy A16 5G is built to meet everyday needs, featuring 5G connectivity, dependable functionality, and a well-balanced design that has made it a favorite in the Galaxy A Series.
If you find your device is not performing at its best, a quick device optimization could enhance its performance. The Quick Optimization feature identifies apps that may be using excessive battery power and helps clear unnecessary items from memory, delete superfluous files, scan for malware, and close apps running in the background. Optimizing your phone is a simple and efficient process: just go to Settings, swipe to and select Device care, then tap Optimize now and conclude by tapping Done.
For more tips on enhancing your device's performance, feel free to explore the online resource titled “Keep your Galaxy phone or tablet from slowing down with Device Care.” Thank you for being a valued member of the Samsung community.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
This phone is absolutely the best
on February 11, 2025
Posted by: Purplegirl
[This review was collected as part of a promotion.] The phone takes great pics. The performance is the best. Perfect size and love all the features.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Performance
on February 15, 2025
Posted by: Star312
[This review was collected as part of a promotion.] Phone is great but it always has problem receiving or making calls and it delays in loading apps
Value
3
Response from Samsung USBy R&R, February 20, 2025
Hi Star312,
Thank you for sharing your experience with your Galaxy A16 5G. Your feedback is invaluable as it helps us understand how your device is performing. If you notice that your phone takes longer than usual to connect when making a call, please ensure you are connected to your mobile network. In some cases, having Wi-Fi calling enabled can cause delays in connection, depending on your service provider. If you are consistently unable to make or receive calls, first check with your service provider to confirm that you have adequate coverage in your area. You can also reset your mobile network settings in your phone to improve connection quality. To check if your Data Saver feature is turned on, go to Settings, then tap on Connections, followed by Data usage. Here, you can toggle Data Saver on or off. The Data Saver feature helps reduce your data consumption by restricting selected apps from sending or receiving data in the background. You can choose which apps to restrict or allow. Additionally, consider resetting your network settings. To do this, tap on "Reset mobile network settings," then select "Reset settings." You may be prompted to enter your security credentials. Tap "Reset" to complete the process. If you have any questions, please feel free to reach out to our Samsung Support Team. Thank you for contacting us, and we hope these troubleshooting steps improve the performance of your device. We appreciate your being part of the Samsung community. -Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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https://smsng.us/X-Messages
Thank you for sharing your experience with your Galaxy A16 5G. Your feedback is invaluable as it helps us understand how your device is performing. If you notice that your phone takes longer than usual to connect when making a call, please ensure you are connected to your mobile network. In some cases, having Wi-Fi calling enabled can cause delays in connection, depending on your service provider. If you are consistently unable to make or receive calls, first check with your service provider to confirm that you have adequate coverage in your area. You can also reset your mobile network settings in your phone to improve connection quality. To check if your Data Saver feature is turned on, go to Settings, then tap on Connections, followed by Data usage. Here, you can toggle Data Saver on or off. The Data Saver feature helps reduce your data consumption by restricting selected apps from sending or receiving data in the background. You can choose which apps to restrict or allow. Additionally, consider resetting your network settings. To do this, tap on "Reset mobile network settings," then select "Reset settings." You may be prompted to enter your security credentials. Tap "Reset" to complete the process. If you have any questions, please feel free to reach out to our Samsung Support Team. Thank you for contacting us, and we hope these troubleshooting steps improve the performance of your device. We appreciate your being part of the Samsung community. -Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US