Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.4
(5,185 Reviews)
Rating breakdown 5,185 reviews
5 Stars
3,208
4 Stars
1,152
3 Stars
507
2 Stars
169
1 Star
149
68%of customers recommend this product.
(
41 out of
60)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Customer Rating
2
Awful phone
on April 8, 2025
Posted by: CASSIE
Worst phone I have had in the longest time. It is super slow and glitches constantly!! The volume and power buttons don't work alot of the time and apps run extra slow.
Response from Samsung USBy R&R, April 9, 2025
Hello CASSIE,
Thank you for sharing your experience with your Galaxy A16 5G. If you've noticed that your phone is slowing down over time, using the Quick Optimization feature to improve performance might be a good idea. This feature enhances your device's performance by identifying apps that consume excessive battery power. It removes unnecessary items from memory, deletes unwanted files, scans for malware, and closes background apps. Optimizing your phone is quick and simple. To do this, go to Settings, swipe to and tap on Device Care, then tap Optimize now, and finally tap Done. The article below provides more troubleshooting steps to enhance your device's performance. There could be several reasons if your device's buttons are not working properly. Check if you're using a case that might obstruct the buttons' functionality. Additionally, you can determine if a specific button is malfunctioning by opening the Samsung Members app on your device. You can download it from the Galaxy Store if it is not installed. Once in the app, select Get Help, View tests, and choose Buttons. Follow the on-screen instructions. If you see an "Action required" message, we recommend visiting our service center or contacting the Samsung Support Team via phone or chat. We're here to help. Thank you for choosing Samsung!
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Thank you for sharing your experience with your Galaxy A16 5G. If you've noticed that your phone is slowing down over time, using the Quick Optimization feature to improve performance might be a good idea. This feature enhances your device's performance by identifying apps that consume excessive battery power. It removes unnecessary items from memory, deletes unwanted files, scans for malware, and closes background apps. Optimizing your phone is quick and simple. To do this, go to Settings, swipe to and tap on Device Care, then tap Optimize now, and finally tap Done. The article below provides more troubleshooting steps to enhance your device's performance. There could be several reasons if your device's buttons are not working properly. Check if you're using a case that might obstruct the buttons' functionality. Additionally, you can determine if a specific button is malfunctioning by opening the Samsung Members app on your device. You can download it from the Galaxy Store if it is not installed. Once in the app, select Get Help, View tests, and choose Buttons. Follow the on-screen instructions. If you see an "Action required" message, we recommend visiting our service center or contacting the Samsung Support Team via phone or chat. We're here to help. Thank you for choosing Samsung!
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
1
Bad all around phone, hard pass.
on December 16, 2025
Posted by: Chicken Chaser
from Queens, NY
Expertise:Intermediate
Dont do it.
This will probably last u till u get home & then, it turns to poop. Phone can't process anything correctly. Always has UI issues. Loading an app takes fooooooorever. Again, don't do it.
Rule of thumb, if its cheap, it ain't good. If its good, it ain't cheap.
This will probably last u till u get home & then, it turns to poop. Phone can't process anything correctly. Always has UI issues. Loading an app takes fooooooorever. Again, don't do it.
Rule of thumb, if its cheap, it ain't good. If its good, it ain't cheap.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R, December 17, 2025
Hola Chicken Cesar,
Thank you for sharing your thoughts on the Galaxy A16 5G. This model was made to provide essential Galaxy features, reliable connectivity, and access to the One UI experience for everyday use. Your comments about app load times and interface responsiveness highlight that performance expectations vary depending on usage. We know that device performance is vital, and to enhance it, periodic optimization is recommended to keep your device running smoothly. Use the Device Care feature to monitor your battery, storage, and RAM. You can also automatically optimize your phone or tablet for improved speed and performance. To do this, go to Settings, swipe to and tap Device Care, then tap 'Optimize now,' followed by Done. For more tips on maintaining your device’s performance, check the online resource linked below. Your feedback helps Samsung improve the balance between accessibility and performance across the Galaxy lineup. We appreciate your time and thank you for being part of the Samsung experience.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Thank you for sharing your thoughts on the Galaxy A16 5G. This model was made to provide essential Galaxy features, reliable connectivity, and access to the One UI experience for everyday use. Your comments about app load times and interface responsiveness highlight that performance expectations vary depending on usage. We know that device performance is vital, and to enhance it, periodic optimization is recommended to keep your device running smoothly. Use the Device Care feature to monitor your battery, storage, and RAM. You can also automatically optimize your phone or tablet for improved speed and performance. To do this, go to Settings, swipe to and tap Device Care, then tap 'Optimize now,' followed by Done. For more tips on maintaining your device’s performance, check the online resource linked below. Your feedback helps Samsung improve the balance between accessibility and performance across the Galaxy lineup. We appreciate your time and thank you for being part of the Samsung experience.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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X
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Written by a customer while visiting Samsung US
Customer Rating
2
Laggy & Glitchy
on December 27, 2025
Posted by: Ari94
I dont understand how this phone has over 4 stars. Mine is laggy and glitches often. I have never had a samsung phone i didnt like until this one.
Response from Samsung USBy R&R, December 29, 2025
Hey Ari94,
Thank you for sharing your experience with the Galaxy A16 5G. Designed for everyday use with an intuitive, user-friendly interface, your device should operate smoothly. If you experience lag or performance concerns, it may require optimization. The Quick optimization feature enhances performance by stopping battery-draining apps, freeing up memory, removing unnecessary files, scanning for malware, and closing background apps. It's simple to optimize your phone: go to Settings, swipe to Device care, tap Optimize now, then tap Done. Regular, quick optimizations can boost performance, and you can do them whenever needed. For more tips on maintaining your device, check the link below. Your feedback helps us understand how performance varies with individual use and emphasizes the importance of a smooth daily experience. We value your loyalty to Samsung and appreciate your honest feedback.
Hey Ari94,
Thank you for sharing your experience with the Galaxy A16 5G. Designed for everyday use with an intuitive, user-friendly interface, your device should operate smoothly. If you experience lag or performance concerns, it may require optimization. The Quick optimization feature enhances performance by stopping battery-draining apps, freeing up memory, removing unnecessary files, scanning for malware, and closing background apps. It's simple to optimize your phone: go to Settings, swipe to Device care, tap Optimize now, then tap Done. Regular, quick optimizations can boost performance, and you can do them whenever needed. For more tips on maintaining your device, check the link below. Your feedback helps us understand how performance varies with individual use and emphasizes the importance of a smooth daily experience. We value your loyalty to Samsung and appreciate your honest feedback.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your experience with the Galaxy A16 5G. Designed for everyday use with an intuitive, user-friendly interface, your device should operate smoothly. If you experience lag or performance concerns, it may require optimization. The Quick optimization feature enhances performance by stopping battery-draining apps, freeing up memory, removing unnecessary files, scanning for malware, and closing background apps. It's simple to optimize your phone: go to Settings, swipe to Device care, tap Optimize now, then tap Done. Regular, quick optimizations can boost performance, and you can do them whenever needed. For more tips on maintaining your device, check the link below. Your feedback helps us understand how performance varies with individual use and emphasizes the importance of a smooth daily experience. We value your loyalty to Samsung and appreciate your honest feedback.
Hey Ari94,
Thank you for sharing your experience with the Galaxy A16 5G. Designed for everyday use with an intuitive, user-friendly interface, your device should operate smoothly. If you experience lag or performance concerns, it may require optimization. The Quick optimization feature enhances performance by stopping battery-draining apps, freeing up memory, removing unnecessary files, scanning for malware, and closing background apps. It's simple to optimize your phone: go to Settings, swipe to Device care, tap Optimize now, then tap Done. Regular, quick optimizations can boost performance, and you can do them whenever needed. For more tips on maintaining your device, check the link below. Your feedback helps us understand how performance varies with individual use and emphasizes the importance of a smooth daily experience. We value your loyalty to Samsung and appreciate your honest feedback.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
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Written by a customer while visiting Samsung US
Customer Rating
2
Horrible phone
on May 5, 2025
Posted by: Kkustra
from Pa
Expertise:Intermediate
I bought this phone a month or so ago not hapoy wirh it at all. Probably the worse phone ive ever owed . My phone broke and needed something cheap so i when with samsung thats what i buy. Ive had cheaper phone in the past that worked way better.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
3
Value
4
Response from Samsung USBy R&R, May 5, 2025
Greetings Kkustra,
Thank you for sharing your experience with your Galaxy A16 5G. Please be advised that Samsung stands behind the quality of its products, offering a warranty that safeguards against manufacturing defects in materials and craftsmanship. This assurance is valid for a limited duration of 12 months, as specified for each product. With this warranty, customers can know that their investment is protected throughout this period, ensuring they enjoy the reliability and performance expected from Samsung. Please contact the Samsung Support Team to learn more about your warranty options. We are here to help. Thank you for choosing Samsung.
Mobile Accessories Support
https://www.samsung.com/us/support/mobile/mobile-accessories/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Thank you for sharing your experience with your Galaxy A16 5G. Please be advised that Samsung stands behind the quality of its products, offering a warranty that safeguards against manufacturing defects in materials and craftsmanship. This assurance is valid for a limited duration of 12 months, as specified for each product. With this warranty, customers can know that their investment is protected throughout this period, ensuring they enjoy the reliability and performance expected from Samsung. Please contact the Samsung Support Team to learn more about your warranty options. We are here to help. Thank you for choosing Samsung.
Mobile Accessories Support
https://www.samsung.com/us/support/mobile/mobile-accessories/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
1
Slow
on January 23, 2025
Posted by: Mark
I do not know If it is just the phone. Though my A16 5g is very slow and unresponsive .I have nothing but trouble with this phone.
Response from Samsung USBy R&R, January 23, 2025
Hi Mark,
Thank you for reviewing your Galaxy A16 5G. If your device is running slower than usual, it might help to ensure that your phone’s software is up to date. Firmware and software updates often include patches that improve your phone's performance with applications. Additionally, make sure to close any apps that may be running in the background.
We are always here to assist you. If you have any other questions or would like tips on optimizing your phone’s performance, please don't hesitate to reach out to one of our skilled members of the Samsung Support Team. We are committed to helping you get the most out of your device.
Thank you for reaching out, and thank you for being a part of the Samsung team!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Thank you for reviewing your Galaxy A16 5G. If your device is running slower than usual, it might help to ensure that your phone’s software is up to date. Firmware and software updates often include patches that improve your phone's performance with applications. Additionally, make sure to close any apps that may be running in the background.
We are always here to assist you. If you have any other questions or would like tips on optimizing your phone’s performance, please don't hesitate to reach out to one of our skilled members of the Samsung Support Team. We are committed to helping you get the most out of your device.
Thank you for reaching out, and thank you for being a part of the Samsung team!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Thuglife
on January 21, 2025
Posted by: Tupaclivez
Love it. For the price ya can't beat it. Samsung doing its thug thizzle.
Written by a customer while visiting Samsung US
Customer Rating
1
Not happy
on January 22, 2026
Posted by: SpecialK
I am not happy with my purchase. My previous phone was the A15 and was a decent phone until it qut charging, so I upgraded, I thought, to the A16. I have had nothing but problems, such as touchscreen freezing, slow peformance, poor pictute quality, and the most annoying little problem the speak keyboard input aloud feature keeps turning on by itself and I have tried every tip and hint in the book but it still continues to turn on by itself. Complete disappointment in this phone. I lwould definitely not recommend this phone.
Response from Samsung USBy R&R, January 23, 2026
Hi SpecialK,
Thank you for sharing your experience with your Galaxy A16 5G. The Galaxy A series devices are designed to provide reliable everyday performance with smart features tailored to user needs. Performance, display response, and accessibility options can all be affected by settings, updates, and usage habits. We appreciate you being a Samsung customer.
-Ty
Samsung Support
smsng.us/Samsung-Support
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Thank you for sharing your experience with your Galaxy A16 5G. The Galaxy A series devices are designed to provide reliable everyday performance with smart features tailored to user needs. Performance, display response, and accessibility options can all be affected by settings, updates, and usage habits. We appreciate you being a Samsung customer.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
3
LargeNation
on January 13, 2025
Posted by: Anonymous
from Florida
Expertise:Intermediate
Great phone cause I really want it to go back to work
I would recommend this to a friend!
Features
3
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R, January 13, 2025
Hello Nolram Blast,
Thank you for sharing your thoughts on the Galaxy A16 5G. We’re glad to hear you find the phone impressive! If there are any specific features or functionalities you’d like to explore further, please don’t hesitate to reach out to our Samsung Support Team for assistance. We appreciate your feedback, as it helps us serve customers like you better. Thank you for being a part of the Samsung community!
-Ty
Samsung Support
smsng.us/Samsung-Support
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Thank you for sharing your thoughts on the Galaxy A16 5G. We’re glad to hear you find the phone impressive! If there are any specific features or functionalities you’d like to explore further, please don’t hesitate to reach out to our Samsung Support Team for assistance. We appreciate your feedback, as it helps us serve customers like you better. Thank you for being a part of the Samsung community!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US