Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.4
(5,181 Reviews)
Rating breakdown 5,181 reviews
5 Stars
3,206
4 Stars
1,154
3 Stars
506
2 Stars
168
1 Star
147
69%of customers recommend this product.
(
41 out of
59)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Customer Rating
3
Its ok for needing a phone fast
on August 14, 2025
Posted by: Phonechallenged
[This review was collected as part of a promotion.] The galaxy AL saves me alot of time and frustration. There's a lot of duplicate apps that are just overwhelming
I'm not anticipating having this one for very long. But it works. Just a learning curve for new phone
I'm not anticipating having this one for very long. But it works. Just a learning curve for new phone
Value
3
Response from Samsung USBy R&R, August 18, 2025
Good day to you,
We enjoy hearing about your Galaxy A16 5G experience. These devices are known for their user-friendly design and smart multitasking. If something feels off, like duplicated apps, it usually means it's time to perform a software update. Software updates are like oil changes and tune-ups for your phone or tablet; they keep everything running smoothly. They also enhance the user interface, improve security, and fix minor bugs. We recommend updating your software whenever a new version is available to keep your device in top shape. To check for updates, swipe down from the top right corner of the screen and tap the Settings icon. Select "Software update" or "System updates," then tap "Download and install" or "Check for updates." If an update is available, it will download automatically—tap "Download now" if prompted. Follow the on-screen instructions to complete the update. More information about software updates will be linked below. We're glad you’re part of the Galaxy journey and happy to have you in the Samsung community.
How to update your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10002027/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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https://smsng.us/X-Messages
We enjoy hearing about your Galaxy A16 5G experience. These devices are known for their user-friendly design and smart multitasking. If something feels off, like duplicated apps, it usually means it's time to perform a software update. Software updates are like oil changes and tune-ups for your phone or tablet; they keep everything running smoothly. They also enhance the user interface, improve security, and fix minor bugs. We recommend updating your software whenever a new version is available to keep your device in top shape. To check for updates, swipe down from the top right corner of the screen and tap the Settings icon. Select "Software update" or "System updates," then tap "Download and install" or "Check for updates." If an update is available, it will download automatically—tap "Download now" if prompted. Follow the on-screen instructions to complete the update. More information about software updates will be linked below. We're glad you’re part of the Galaxy journey and happy to have you in the Samsung community.
How to update your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10002027/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Could be better
on August 14, 2025
Posted by: Dutybutt
[This review was collected as part of a promotion.] I have the Galaxy A16 5g i do love all Samsung phones tallest tablets and etc they are durable last year's and even keeps you up to date with the newest trends and app just needs more storage and ram plus a better device care.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
This product is affordable with good quality
on August 14, 2025
Posted by: LovemySamsunggalaxyy
[This review was collected as part of a promotion.] My new Samsung galaxy A16 5g has great features. It makes everything from paying bills to playing games to keeping up with spending and budgeting easier .ithas a large memory capacity and takes great pictures..
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Has great features
on August 14, 2025
Posted by: Streaming
[This review was collected as part of a promotion.] I stream and plgames on it and has reliable connection so I dont miss anything
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
This product is slow
on August 14, 2025
Posted by: CHAPTERXIII
[This review was collected as part of a promotion.] Galaxy Ai is very helpful and has a sense of humor that I found funny
Value
2
Response from Samsung USBy R&R, August 15, 2025
Hello CHAPTERXIII,
It’s wonderful to hear how much you enjoy the helpful and fun features of your Galaxy A16 5G! While it doesn’t have Galaxy AI, it offers easy-to-use tools like Google Assistant and Gemini that help boost your productivity, add a bit of personality to your interactions, and make everyday tasks simpler. The Galaxy A16 5G is also equipped with features like Device Care to keep your phone running smoothly by managing background processes. With its stunning display and dependable connectivity, it truly offers a complete experience for daily use and light entertainment. Thanks so much for sharing your review! We appreciate you choosing Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
It’s wonderful to hear how much you enjoy the helpful and fun features of your Galaxy A16 5G! While it doesn’t have Galaxy AI, it offers easy-to-use tools like Google Assistant and Gemini that help boost your productivity, add a bit of personality to your interactions, and make everyday tasks simpler. The Galaxy A16 5G is also equipped with features like Device Care to keep your phone running smoothly by managing background processes. With its stunning display and dependable connectivity, it truly offers a complete experience for daily use and light entertainment. Thanks so much for sharing your review! We appreciate you choosing Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Product has great features
on August 14, 2025
Posted by: NUTTZIE
[This review was collected as part of a promotion.] Its a wonderful device can do all kinds of neat thing aint failed me yet I take it to work fishing out to the stock car races to record some races I've not had one problem with it its alot better then the A15 that's for sure
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Pretty much the same as 14 and 15
on August 14, 2025
Posted by: Kingjones
[This review was collected as part of a promotion.] Truly not much of a difference between a15 but then again a lot of the a series of each other and come out just as quick as they were released some I wouldn't expect much of a difference
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Cool light weight
on August 14, 2025
Posted by: Lookdeelou
[This review was collected as part of a promotion.] I use it to stream and it works great.simple easy to use
Value
3
Response from Samsung USBy R&R, August 15, 2025
Hello Lookdeelou,
It’s great to hear you’re enjoying the Galaxy A16 5G for streaming and finding it simple to navigate. The lightweight design makes it comfortable to hold for extended viewing sessions, while the streamlined interface helps you get to your favorite content quickly and without fuss. With its capable performance, vibrant display, and reliable connectivity, the Galaxy A16 5G is built to keep entertainment smooth and portable. Whether it’s streaming, browsing, or staying connected on the go, it delivers a balance of ease and practicality that many Galaxy users appreciate. Thank you for your feedback. We are happy to have you here as a part of the Samsung community.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
It’s great to hear you’re enjoying the Galaxy A16 5G for streaming and finding it simple to navigate. The lightweight design makes it comfortable to hold for extended viewing sessions, while the streamlined interface helps you get to your favorite content quickly and without fuss. With its capable performance, vibrant display, and reliable connectivity, the Galaxy A16 5G is built to keep entertainment smooth and portable. Whether it’s streaming, browsing, or staying connected on the go, it delivers a balance of ease and practicality that many Galaxy users appreciate. Thank you for your feedback. We are happy to have you here as a part of the Samsung community.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US