Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.4
(5,181 Reviews)
Rating breakdown 5,181 reviews
5 Stars
3,206
4 Stars
1,154
3 Stars
506
2 Stars
168
1 Star
147
69%of customers recommend this product.
(
41 out of
59)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Customer Rating
4
This product is amazing
on August 13, 2025
Posted by: B2bren
[This review was collected as part of a promotion.] The gaming capabilities are quite unexpected. The camera is very clear and visible.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Better than my last phone
on August 13, 2025
Posted by: L1V1NGTHEDR34M
[This review was collected as part of a promotion.] I bought this phone with 128 gb to replace an older one with only 32 gb. The extra storage is great, as I don't constantly have to delete stuff. The camera takes good quality pictures, not great. I wasn't willing to spend another $100 for a phone with a better camera. Oh well! Galaxy AI is available and easy to use.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
This phone cant handle simple things
on August 13, 2025
Posted by: Donotbuythisphone
[This review was collected as part of a promotion.] The phone is laggy definitely a let down from Samsung I have to wait 10 minutes before using my phone after a restart or it going dead its pictures are terrible dont recommend
Value
2
Response from Samsung USBy R&R, August 14, 2025
Hi there,
Thank you for reviewing the Galaxy A16 5G. Tools like Device Care and software updates allow users to optimize their performance for better speed and responsiveness. It’s all about discovering what works best for your usage! Learn more by checking out the online article linked below. Your feedback helps us grow—thanks for being part of the Samsung community.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
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Samsung Community
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Thank you for reviewing the Galaxy A16 5G. Tools like Device Care and software updates allow users to optimize their performance for better speed and responsiveness. It’s all about discovering what works best for your usage! Learn more by checking out the online article linked below. Your feedback helps us grow—thanks for being part of the Samsung community.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Sam T
from Whittier CA
Expertise:Expert
Verified Purchase:Yes
It's amazing to think you can access all these incredible features for such a great price!
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
It's wonderful like a personal laptop
on August 14, 2025
Posted by: Bre1970
[This review was collected as part of a promotion.] Or computer its like a laptop or a computer its great
Value
5
Response from Samsung USBy R&R, September 12, 2025
Hi Bre1970, Thank you for sharing your experience with the Galaxy A16 5G. It’s exciting to hear how smoothly it adapts to your daily needs, providing the versatility and performance of a personal laptop in a compact size. With its fast responsiveness and range of features, the Galaxy A16 5G is designed to handle multitasking easily. We’re glad it offers that good balance of convenience and capability. Thank you for your review, and we appreciate you choosing Samsung. -Ty
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Written by a customer while visiting Samsung US
Customer Rating
4
A good phone
on August 14, 2025
Posted by: Dalton1172
[This review was collected as part of a promotion.] I use the A16 5G for streaming, social and AI.
And works well on all applications.
And works well on all applications.
Value
4
Response from Samsung USBy R&R, September 12, 2025
Hi Dalton1172, We’re happy to hear the Galaxy A16 5G is keeping up with your streaming, social media, and daily activities. Its combination of speed and versatility is designed to support a wide range of everyday tasks, and it’s great to see you enjoying the balance of performance and features. Although this model doesn’t have the full rollout of Galaxy AI, it still includes many smart features to enhance your user experience. The Galaxy A36 5G continues to provide reliable performance that fits into daily life. Thank you for reaching out and sharing your experience. We appreciate you making Samsung your preferred choice. -Ty
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
2
It is really slow
on August 14, 2025
Posted by: Gerald1964
[This review was collected as part of a promotion.] I use my phone just like a laptop every day and it is very slow to react
Value
2
Response from Samsung USBy R&R, August 14, 2025
Hello Gerald1964,
Hello! We’re grateful to hear about your experience with the Galaxy A16 5G. These devices balance power and simplicity for everyday use. If you’ve noticed lag, try clearing the cache, checking for software updates, or running the Device Care feature to help keep things running smoothly. Please learn more by checking out the articles linked below. Of course, we are here to help. Feel free to reach out to our Samsung Support Team for further assistance. Thanks for choosing Samsung. We’re here to keep you moving forward.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
Clear the app cache and data on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10001372/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Hello! We’re grateful to hear about your experience with the Galaxy A16 5G. These devices balance power and simplicity for everyday use. If you’ve noticed lag, try clearing the cache, checking for software updates, or running the Device Care feature to help keep things running smoothly. Please learn more by checking out the articles linked below. Of course, we are here to help. Feel free to reach out to our Samsung Support Team for further assistance. Thanks for choosing Samsung. We’re here to keep you moving forward.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
Clear the app cache and data on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10001372/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
A16 Battery drainage
on August 14, 2025
Posted by: VickA16
[This review was collected as part of a promotion.] I like watch videos, streaming videos,play online games, video apps, record and post.ai very responsive and got nice voice I can understand
Value
4
Response from Samsung USBy R&R, September 12, 2025
Hey there VickA16, It’s great to hear that the Galaxy A16 5G is supporting your streaming, gaming, and recording adventures! Those activities really show how responsive and well-designed the phone is. We also appreciate your thoughts on battery life. The 5000 mAh battery is built to handle even the most demanding entertainment, and with Galaxy’s energy-saving modes and smart features, it’s designed to keep you connected longer. While this model doesn’t include the full rollout of Galaxy AI just yet, it still offers many smart features to enhance your experience. Thank you so much for sharing your feedback and for choosing Samsung — we truly value you! -Ty
Samsung Support
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Samsung Community
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Facebook
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Written by a customer while visiting Samsung US