Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.4
(5,181 Reviews)
Rating breakdown 5,181 reviews
5 Stars
3,206
4 Stars
1,154
3 Stars
506
2 Stars
168
1 Star
147
69%of customers recommend this product.
(
41 out of
59)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Customer Rating
5
📷 picture our great
on August 13, 2025
Posted by: KINN187766
[This review was collected as part of a promotion.] Work.... great and alive gott all the answers picture are amazing 👏 🤩 😀 👌 🙌 😍 👏 🤩 😀 👌 🙌 😍 👏 🤩 😀 👌 🙌 😍 👏 🤩 😀 👌 🙌 😍 👏 🤩 😀 👌 🙌 😍 👏 🤩 😀 👌 🙌.........................
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Product too slow
on August 13, 2025
Posted by: Doeboi98
[This review was collected as part of a promotion.] My review for a16 stands as this. It may be a great phone for individuals who dont do a lot with their phone. Once I transfered my data and what not over this phone took a fast decline, I wonder if the Galaxy AI phones will be the same, or will they have comparable specs to the s models
Value
1
Response from Samsung USBy R&R, August 13, 2025
Hi there,
Thanks for your feedback on the Galaxy A16 5G! This device is designed to provide a smooth experience for everyday tasks, with helpful features like Device Care to keep things running efficiently. If you’re noticing any lag, adjusting settings can often restore smooth performance. Check out the linked article below to learn more and improve performance. We’re happy to have you as part of the Samsung family!
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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https://smsng.us/X-Messages
Thanks for your feedback on the Galaxy A16 5G! This device is designed to provide a smooth experience for everyday tasks, with helpful features like Device Care to keep things running efficiently. If you’re noticing any lag, adjusting settings can often restore smooth performance. Check out the linked article below to learn more and improve performance. We’re happy to have you as part of the Samsung family!
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Just got this phone for my adult son
on August 13, 2025
Posted by: DinoDino
[This review was collected as part of a promotion.] My son loves this phone! Great features, easy to use. Transferring his info was quick and easy, has plenty of storage. Best choice for him.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Overall its ok.
on August 13, 2025
Posted by: Janelle
[This review was collected as part of a promotion.] Phone runs a little slow. Just.as slow as my.old Galaxy S8..but at least this has more storage and a good camera!
Value
3
Response from Samsung USBy R&R, August 14, 2025
Hi there Janelle,
Hello! Thanks so much for sharing your feedback on the Galaxy A16 5G. We designed this device to make daily tasks smooth and enjoyable, with helpful features like Device Care to keep things running nicely. If you ever notice it slowing down, a few setting adjustments can usually help bring back that seamless performance. Be sure to check out the online article linked below for more helpful tips to boost your device’s speed. We’re really glad to have you as part of the Samsung family!
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Hello! Thanks so much for sharing your feedback on the Galaxy A16 5G. We designed this device to make daily tasks smooth and enjoyable, with helpful features like Device Care to keep things running nicely. If you ever notice it slowing down, a few setting adjustments can usually help bring back that seamless performance. Be sure to check out the online article linked below for more helpful tips to boost your device’s speed. We’re really glad to have you as part of the Samsung family!
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Better than anticipated
on August 13, 2025
Posted by: AnHonestJoe
[This review was collected as part of a promotion.] My Galaxy A16 5G was not my first choice but after using the device for the past 3 weeks, I have gained a new respect for this affordable device. Outside of storage space being on the smaller side this phone rocks in every other category. It has quick response time, plays most games smoothly, and can run the latest apps from the Samsung store. My A16 has Galaxy AI which boosts my productivity by 300% with all the features available to me.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
Truthfully the battery doesn't last long
on August 13, 2025
Posted by: BMACC1488
[This review was collected as part of a promotion.] I like the AI feature. Truthfully that's probably the best thing going with this phone.
Value
2
Response from Samsung USBy R&R, August 15, 2025
Hello BMACC1488,
We’re happy to hear you’re enjoying the Galaxy A16 5G’s AI-powered features like Google Assistant and Gemini, which are designed to help you search, organize, and multitask more effectively. The Galaxy A16 5G also includes Adaptive Battery technology and Device Care settings to maximize its power throughout the day. With its vibrant display, reliable performance, and smart tools, the Galaxy A16 5G offers a well-rounded experience that suits various lifestyles. It’s built to keep you connected, productive, and entertained whether you’re at work, on the go, or relaxing at home. Thank you for being part of the Samsung family.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
We’re happy to hear you’re enjoying the Galaxy A16 5G’s AI-powered features like Google Assistant and Gemini, which are designed to help you search, organize, and multitask more effectively. The Galaxy A16 5G also includes Adaptive Battery technology and Device Care settings to maximize its power throughout the day. With its vibrant display, reliable performance, and smart tools, the Galaxy A16 5G offers a well-rounded experience that suits various lifestyles. It’s built to keep you connected, productive, and entertained whether you’re at work, on the go, or relaxing at home. Thank you for being part of the Samsung family.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
I love this phone but hate android
on August 13, 2025
Posted by: AyeitsTwin
[This review was collected as part of a promotion.] This phone has made me a believer . I am absolutely happy with my choices
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Good phone, decent camera
on August 13, 2025
Posted by: HAPPY2BME
[This review was collected as part of a promotion.] I bought this phone to replace a different Samsung phone that I had. The Samsung Galaxy a16 5g appealed to me due to the extra storage. I went from 64gb to 128 gb, and it has been great not having to constantly decide what to delete. The Galaxy AI is available on the phone but I don't really use mine much. The one thing I wish was better is the camera. It's decent, just not great.
Value
4
Written by a customer while visiting Samsung US