Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.4
(5,181 Reviews)
Rating breakdown 5,181 reviews
5 Stars
3,206
4 Stars
1,154
3 Stars
506
2 Stars
168
1 Star
147
69%of customers recommend this product.
(
41 out of
59)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Customer Rating
2
this phone dont work right
on August 10, 2025
Posted by: rsjones37
[This review was collected as part of a promotion.] The phone gaming is not good it hard to get the phone to work with fast past gaming.
Value
2
Response from Samsung USBy R&R, August 14, 2025
Hi rsjones37,
Thanks for sharing your feedback on the Galaxy A16 5G! The Galaxy A16 5G offers powerful features like the Exynos 1330 (5 nm) processor, which provides adequate performance for everyday tasks. RAM and storage include 48 GB RAM and 128 of storage, expandable via microSD, all designed to improve daily life. We understand you’re experiencing issues with gaming, and we’re here to support you. Many customers have found success by adjusting modes and optimizing their devices before heavy use to achieve better performance. Every review helps us improve and adapt. We appreciate your loyalty to Samsung; your feedback drives our innovation.
-Ty
Samsung Support
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Samsung Community
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Thanks for sharing your feedback on the Galaxy A16 5G! The Galaxy A16 5G offers powerful features like the Exynos 1330 (5 nm) processor, which provides adequate performance for everyday tasks. RAM and storage include 48 GB RAM and 128 of storage, expandable via microSD, all designed to improve daily life. We understand you’re experiencing issues with gaming, and we’re here to support you. Many customers have found success by adjusting modes and optimizing their devices before heavy use to achieve better performance. Every review helps us improve and adapt. We appreciate your loyalty to Samsung; your feedback drives our innovation.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
5
So far so good
on August 10, 2025
Posted by: HelloHello
[This review was collected as part of a promotion.] I recently got the Samsung A16 and has been great for me. The biggest plus for me has been the durability of the phone as well as Sansung Wallet. For the durability, I've dropped my phone a few times and hasn't cracked; for the Samsung Wallet, it has been big for me since I don't have to carry my wallet with my credit cards as well as with my previous phone was not compatible with Samsung Wallet.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Needs more help than it's worth
on August 11, 2025
Posted by: MidnightWolf22
[This review was collected as part of a promotion.] It gets to warm it glitched and every time it cools off everything shuts down. That's very frustrating especially when you are waiting for ap call and right as it comes in everything resets. It was and ok phone till this started now it's junk to me
Value
3
Response from Samsung USBy R&R, August 14, 2025
Good day MidnightWolf22,
Thank you for sharing how your Galaxy A16 5G is doing. It’s frustrating when you're waiting for a call and your phone freezes just as the call comes in. Based on your experience, it seems your device would benefit from a software update. Software updates are like oil changes and tune-ups for your phone; they keep everything running smoothly. They also improve the user interface, boost security, and fix minor bugs. We recommend updating your software whenever a new version is available to keep your device in top shape. To check for updates, swipe down from the top right corner of the screen with two fingers and tap the Settings icon. Then, tap on Software update or System updates, depending on your model. Tap Download and install, Check for system updates, or Check for software updates; these options vary by carrier. If an update is available, it should start downloading automatically, but you might need to tap 'Download now’ on some devices. Once the download finishes, follow the on-screen instructions to complete the installation. For more info on software updates, please see the online article linked below. If you need further help, contact our Samsung Support Team. We’re here to assist you, and thank you for choosing Samsung.
How to update your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10002027/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing how your Galaxy A16 5G is doing. It’s frustrating when you're waiting for a call and your phone freezes just as the call comes in. Based on your experience, it seems your device would benefit from a software update. Software updates are like oil changes and tune-ups for your phone; they keep everything running smoothly. They also improve the user interface, boost security, and fix minor bugs. We recommend updating your software whenever a new version is available to keep your device in top shape. To check for updates, swipe down from the top right corner of the screen with two fingers and tap the Settings icon. Then, tap on Software update or System updates, depending on your model. Tap Download and install, Check for system updates, or Check for software updates; these options vary by carrier. If an update is available, it should start downloading automatically, but you might need to tap 'Download now’ on some devices. Once the download finishes, follow the on-screen instructions to complete the installation. For more info on software updates, please see the online article linked below. If you need further help, contact our Samsung Support Team. We’re here to assist you, and thank you for choosing Samsung.
How to update your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10002027/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
This product has great features
on August 11, 2025
Posted by: Princess
[This review was collected as part of a promotion.] Galaxy AI is awesome featureistic to the phone it helps me in many ways.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I absolutely love all Samsung products
on August 11, 2025
Posted by: Br00ki3Br00k3
[This review was collected as part of a promotion.] Galaxy Ai has been pretty fascinating! From creating new emoji, to helping me plan a trip..it is pretty awesome. No matter which Samsung phone I have had over the years, it has always been top of the line. Never have I had any problems with a phone as long as it's samsung
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
this device makes me feel unsafe in my home
on August 9, 2025
Posted by: Mstervate6996
[This review was collected as part of a promotion.] GalaxyAl smart Device, has taken over my home. my Dishwasher shuts off in the middle of washing. my bathroom is flooded with water because galaxy Al isnt a Homemaker. all of my devices let me know Ice is ready. I am a single mother a
human and homemaker. my intimate privite life shouldnt be uploaded to The internet
human and homemaker. my intimate privite life shouldnt be uploaded to The internet
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The set up
on August 11, 2025
Posted by: NewDawn777
[This review was collected as part of a promotion.] The set up was easier, better and more secure. It is faster than my last galaxy.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
This device has a lot of flaws
on August 11, 2025
Posted by: CatWhoHasAHat
[This review was collected as part of a promotion.] My Samsung device worked good when I first received it and activated it then I accidentally cracked it and had to send it off for repairs when I got it back it has a lot of flaws in it that come to surface I don't know if it's from the apps or in the phone itself but it's very frustrating makes it difficult to use I can't even have to time use the AI feature because it doesn't want to recognize it
Value
2
Response from Samsung USBy R&R, August 14, 2025
Ahoy CatWhoHasAHat,
Thank you for sharing your experience with your Galaxy A16 5G. We would love to help you identify the cause of the concerns you're facing with your phone. Our talented members of our Samsung Support Team are equipped with tips and tricks that may be useful and beneficial to you as a user, helping you explore options to get the best experience from your device. Please feel free to reach out at your earliest convenience. Thank you for sharing with us. We are here to help. Thank you for choosing Samsung!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your experience with your Galaxy A16 5G. We would love to help you identify the cause of the concerns you're facing with your phone. Our talented members of our Samsung Support Team are equipped with tips and tricks that may be useful and beneficial to you as a user, helping you explore options to get the best experience from your device. Please feel free to reach out at your earliest convenience. Thank you for sharing with us. We are here to help. Thank you for choosing Samsung!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US