Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.4
(5,185 Reviews)
Rating breakdown 5,185 reviews
5 Stars
3,208
4 Stars
1,152
3 Stars
507
2 Stars
169
1 Star
149
68%of customers recommend this product.
(
41 out of
60)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Customer Rating
1
The product lags bad super slow late response
on December 5, 2025
Posted by: Splaze
[This review was collected as part of a promotion.] In yhe middle of a game it will lose internet signal had my phone provider reset the phone to a new tower still the same stuff I dint really care for it
Value
1
Response from Samsung USBy R&R, December 10, 2025
Hello Splaze,
We welcome your feedback on the Galaxy A16 5G. This device aims to deliver dependable 5G performance and smooth daily operation. If your Galaxy phone experiences low or no signal, internet access and calls may be affected. Check your coverage area. Obstacles like trees and buildings can block reception, and this can vary by carrier. Try moving outdoors if you're indoors to see if the signal improves. You might also be outside your carrier's coverage area or facing an outage. To resolve this, reset your network settings: go to Settings, then tap General management, and select Reset. Choose 'Reset network settings' for mobile concerns or 'Reset Wi-Fi and Bluetooth settings,' then confirm by tapping Reset. You may need to enter your security credentials. For additional troubleshooting tips, see the linked online article. Thank you for your feedback and for choosing Samsung.
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/#reset-network-settings-on-a-phone-or-tablet
-Ty
Samsung Support
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Samsung Community
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We welcome your feedback on the Galaxy A16 5G. This device aims to deliver dependable 5G performance and smooth daily operation. If your Galaxy phone experiences low or no signal, internet access and calls may be affected. Check your coverage area. Obstacles like trees and buildings can block reception, and this can vary by carrier. Try moving outdoors if you're indoors to see if the signal improves. You might also be outside your carrier's coverage area or facing an outage. To resolve this, reset your network settings: go to Settings, then tap General management, and select Reset. Choose 'Reset network settings' for mobile concerns or 'Reset Wi-Fi and Bluetooth settings,' then confirm by tapping Reset. You may need to enter your security credentials. For additional troubleshooting tips, see the linked online article. Thank you for your feedback and for choosing Samsung.
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/#reset-network-settings-on-a-phone-or-tablet
-Ty
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
1
Lags. Bad phone
on December 5, 2025
Posted by: GarciaG
[This review was collected as part of a promotion.] This is the worst phone I've ever owned. Im not sure if its the carrier or the phone. But I love samsung and have owned only Samsung phones. But this model is horrible. I think I might go to a different brand. As much as I hate to. Can u please help me get this bad experience behind me.
Value
1
Response from Samsung USBy R&R, December 11, 2025
Hey there GarciaG,
Thank you for your continued loyalty to Galaxy and for sharing your feedback on the A16 5G. This device is designed to deliver dependable performance and smooth connectivity within the Galaxy family. We’re eager to help you get the most out of your device by offering tips and exploring additional features. Feel free to reach out to our Samsung Support Team; we’ll identify any issues and advise on solutions. Your feedback is vital as we strive to improve reliability and enhance the user experience. We appreciate your support as a valued Samsung customer.
Useful features on the Samsung Galaxy A16 5G, A26 5G, and A36 5G
https://www.samsung.com/us/support/answer/ANS10004655/
-Ty
Samsung Support
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Thank you for your continued loyalty to Galaxy and for sharing your feedback on the A16 5G. This device is designed to deliver dependable performance and smooth connectivity within the Galaxy family. We’re eager to help you get the most out of your device by offering tips and exploring additional features. Feel free to reach out to our Samsung Support Team; we’ll identify any issues and advise on solutions. Your feedback is vital as we strive to improve reliability and enhance the user experience. We appreciate your support as a valued Samsung customer.
Useful features on the Samsung Galaxy A16 5G, A26 5G, and A36 5G
https://www.samsung.com/us/support/answer/ANS10004655/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
1
Worst Phone
on December 5, 2025
Posted by: Cschuver126
[This review was collected as part of a promotion.] This has got to be one of the worst phones I've had. I bought it brand new and since day one I have had trouble with the phone freezing up on me. It's really slow to do anything and then after waiting for an app to open, it will freeze up! I'll have to turn the phone off and back on again before I can do anything again. Worst phone!
Value
1
Response from Samsung USBy R&R, December 11, 2025
Hello Cschuver126,
We appreciate your honest feedback on the Galaxy A16 5G. It’s built to deliver reliable speed and solid performance for daily multitasking, and your input helps us improve that consistency. The Quick optimization feature enhances your device's performance by identifying apps that consume excessive battery power. It also clears unnecessary items from memory, deletes unneeded files, scans for malware, and closes background apps. Optimizing your phone is quick and easy. From Settings, swipe to and tap Device care. Tap Optimize now, then tap Done. You can find out more about keeping your phone running smoothly by checking out the article below. Your feedback provides valuable guidance as we develop future Galaxy models for a smoother, faster experience. Thanks for your input and for being part of the Samsung community.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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We appreciate your honest feedback on the Galaxy A16 5G. It’s built to deliver reliable speed and solid performance for daily multitasking, and your input helps us improve that consistency. The Quick optimization feature enhances your device's performance by identifying apps that consume excessive battery power. It also clears unnecessary items from memory, deletes unneeded files, scans for malware, and closes background apps. Optimizing your phone is quick and easy. From Settings, swipe to and tap Device care. Tap Optimize now, then tap Done. You can find out more about keeping your phone running smoothly by checking out the article below. Your feedback provides valuable guidance as we develop future Galaxy models for a smoother, faster experience. Thanks for your input and for being part of the Samsung community.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
3
Its really heavy. Slow need reset often
on December 6, 2025
Posted by: Justmegigi
[This review was collected as part of a promotion.] I have not used the galaxy ai, phone runs to slow to ad any kind of apps. Phone gives me message of " UI system not responding do I want to wait. I end up having to restart phone.
Value
3
Response from Samsung USBy R&R, December 12, 2025
Hi Justmegigi,
Thank you for your feedback on your Galaxy A16 5G. This device is designed to provide reliable connectivity and efficient performance across various applications. If apps are unresponsive, it may help to clear them thoroughly. You don't need to uninstall the app or reset your device; simply clearing the app's cache or data can remove problematic files or bugs. Additionally, using your device’s Device Care features can help limit background apps and extend battery life. Clearing the cache also helps optimize your device. For additional support with storage, memory, and app management, Device Care provides tools that keep your device running smoothly by preventing slowdowns and enhancing overall performance. It can scan for crashes, close background apps, and check for malware with a tap. To learn more about maintaining your device’s performance, explore system updates, optimization tips, and data management guidelines through the resource link below. Your feedback helps us improve system stability, ensuring consistent speed and reliability. Thank you for your insights and for being a Samsung user.
Free up storage space on your Samsung phone or tablet
https://www.samsung.com/us/support/answer/ANS10002029/
Clear the app cache and data on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10001372/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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https://smsng.us/X-Messages
Thank you for your feedback on your Galaxy A16 5G. This device is designed to provide reliable connectivity and efficient performance across various applications. If apps are unresponsive, it may help to clear them thoroughly. You don't need to uninstall the app or reset your device; simply clearing the app's cache or data can remove problematic files or bugs. Additionally, using your device’s Device Care features can help limit background apps and extend battery life. Clearing the cache also helps optimize your device. For additional support with storage, memory, and app management, Device Care provides tools that keep your device running smoothly by preventing slowdowns and enhancing overall performance. It can scan for crashes, close background apps, and check for malware with a tap. To learn more about maintaining your device’s performance, explore system updates, optimization tips, and data management guidelines through the resource link below. Your feedback helps us improve system stability, ensuring consistent speed and reliability. Thank you for your insights and for being a Samsung user.
Free up storage space on your Samsung phone or tablet
https://www.samsung.com/us/support/answer/ANS10002029/
Clear the app cache and data on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10001372/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
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X
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Written by a customer while visiting Samsung US
Customer Rating
4
Great budget phone!
on December 12, 2025
Posted by: TubaDave
[This review was collected as part of a promotion.] The quality of this phone is fantastic. The build quality, the operating system, the screen, and many more is absolutely flawless.
I've dropped it plenty of times and still don't have a cracked screen and nothing is broken. Very durable for the price.
The performance is great for the price and I recommend it as a step up from a budget phone in performance.
The screen looks great and feels great. Couldn't ask for a better screen size or feel.
Value
4
Response from Samsung USBy R&R, December 17, 2025
Hola TubaDave,
Thank you for sharing such a detailed and enthusiastic review of the Galaxy A16 5G. Built to deliver reliable performance, a vibrant display, and sturdy design, this device is designed to exceed expectations for everyday use. Your experience shows how Galaxy phones are built to handle real-world moments while maintaining a comfortable screen size and smooth performance. We appreciate your feedback and thank you for choosing Samsung.
-Ty
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Thank you for sharing such a detailed and enthusiastic review of the Galaxy A16 5G. Built to deliver reliable performance, a vibrant display, and sturdy design, this device is designed to exceed expectations for everyday use. Your experience shows how Galaxy phones are built to handle real-world moments while maintaining a comfortable screen size and smooth performance. We appreciate your feedback and thank you for choosing Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Posted by: Kidd
Verified Purchase:Yes
It was a gift for my.brother. He enjoyed it.......Alot!
Response from Samsung USBy R&R, January 7, 2026
Hi there Kidd,
Thank you for sharing your experience with the Galaxy A16 5G. It’s a great choice as a gift, as its reliability and everyday appeal make it a standout device. Designed to offer dependable performance and advanced smart features like Galaxy AI and more, the Galaxy A16 5G continues to be a thoughtful option for staying connected with friends and loved ones. It’s great to hear it has brought so much enjoyment to your brother. Thank you for making Samsung your go-to choice.
-Ty
Samsung Support
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Thank you for sharing your experience with the Galaxy A16 5G. It’s a great choice as a gift, as its reliability and everyday appeal make it a standout device. Designed to offer dependable performance and advanced smart features like Galaxy AI and more, the Galaxy A16 5G continues to be a thoughtful option for staying connected with friends and loved ones. It’s great to hear it has brought so much enjoyment to your brother. Thank you for making Samsung your go-to choice.
-Ty
Samsung Support
smsng.us/Samsung-Support
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Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on February 14, 2026
Posted by: Jmmj
from Nj
Expertise:Intermediate
Phone great for everyday use does exactly what it has to with no problems and the price is also awesome
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R, February 17, 2026
Hi Jmmj,
Thank you for sharing your experience with the Galaxy A16 5G. It’s great to hear that it fully meets your everyday needs. It’s wonderful to see that the device lives up to your expectations. The Galaxy A16 5G remains a solid choice in the Galaxy series. We appreciate you being a part of Samsung.
-Ty
Samsung Support
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Thank you for sharing your experience with the Galaxy A16 5G. It’s great to hear that it fully meets your everyday needs. It’s wonderful to see that the device lives up to your expectations. The Galaxy A16 5G remains a solid choice in the Galaxy series. We appreciate you being a part of Samsung.
-Ty
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
1
A 16 pure junk or a paper weigh
on February 25, 2026
Posted by: Shane
this phone is worst of the A series . performance wise the phone lags always displaying a system UI error message that it goes to black out makes it hard to get to come back on sometimes takes 30 sec to 2 min to come on. Me and my girl phone they're both purchased at same time she has trouble from hers also same problems with mine mind I think is a little bit worse than hers. I'm really expect Sam Cinder I'm really expect Samsung to fix this issue these errors internal programming issue or something I would trade out trade out to a core lesser core lesser Value phone at point this one's so hard to get to work right cool lesser Value phone at this point this one's so hard to get to work right it's about ready for the trash I've only had two months or we've had ours about 2 months they should have lasted longer than that so to Samsung that just needs to be resolved and fixed immediately. some company has knows about these a16s and all the problems they have had in production or having issues with them having too many issues with them in their software problems and whatnot yeah they're junk yes please Samsung company immediately please and thank you
Response from Samsung USBy R&R, February 25, 2026
Hello Shane,
Thank you for sharing your experience with your Galaxy A16 5G. It's essential to have a device that meets your daily needs in our rapidly changing world, and knowing your phone is reliable when you need it makes a real difference.
Sometimes, your device might need a performance boost. Clearing up space can help significantly. You can also utilize the Device Care feature, which provides information on your battery, storage, and RAM status. This feature can automatically optimize your phone or tablet for better performance.
The Quick Optimization feature identifies apps that drain your battery, frees up memory, deletes unnecessary files, scans for malware, and closes background apps. To optimize your phone, follow these simple steps: go to Settings, tap on Device Care, then select Optimize Now and Done.
For more tips on keeping your device running smoothly, please read our online article linked below. If you need any assistance, feel free to contact our Samsung Support Team. We are here to help, and we appreciate you choosing Samsung as your trusted brand.
Useful features on the Samsung Galaxy A16 5G, A26 5G, and A36 5G
https://www.samsung.com/us/support/answer/ANS10004655/
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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https://smsng.us/X-Messages
Thank you for sharing your experience with your Galaxy A16 5G. It's essential to have a device that meets your daily needs in our rapidly changing world, and knowing your phone is reliable when you need it makes a real difference.
Sometimes, your device might need a performance boost. Clearing up space can help significantly. You can also utilize the Device Care feature, which provides information on your battery, storage, and RAM status. This feature can automatically optimize your phone or tablet for better performance.
The Quick Optimization feature identifies apps that drain your battery, frees up memory, deletes unnecessary files, scans for malware, and closes background apps. To optimize your phone, follow these simple steps: go to Settings, tap on Device Care, then select Optimize Now and Done.
For more tips on keeping your device running smoothly, please read our online article linked below. If you need any assistance, feel free to contact our Samsung Support Team. We are here to help, and we appreciate you choosing Samsung as your trusted brand.
Useful features on the Samsung Galaxy A16 5G, A26 5G, and A36 5G
https://www.samsung.com/us/support/answer/ANS10004655/
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US