Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.4
(5,181 Reviews)
Rating breakdown 5,181 reviews
5 Stars
3,206
4 Stars
1,154
3 Stars
506
2 Stars
168
1 Star
147
69%of customers recommend this product.
(
41 out of
59)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Customer Rating
2
I absolutely hate this phone!
on August 7, 2025
Posted by: Lovemyboy
[This review was collected as part of a promotion.] This phone is absolutely horrible. I love my Samsung S22 so much better. But unfortunately it was stolen.
Value
2
Response from Samsung USBy R&R, August 13, 2025
Thank you Lovemyboy,
Your insight about the Galaxy A16 5G and your review give us an opportunity to keep refining our offerings. We would love the chance to explore ways to improve your experience with your device. Please contact one of our Samsung Support Team members; we're confident we can find troubleshooting steps and tips to give you a better output. In the meantime, please check out the online article linked below for useful features on your device. We look forward to hearing from you. Thank you for choosing Samsung.
Useful features on the Galaxy A16, A26, A36, and A56
https://www.samsung.com/us/support/answer/ANS10004655/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Your insight about the Galaxy A16 5G and your review give us an opportunity to keep refining our offerings. We would love the chance to explore ways to improve your experience with your device. Please contact one of our Samsung Support Team members; we're confident we can find troubleshooting steps and tips to give you a better output. In the meantime, please check out the online article linked below for useful features on your device. We look forward to hearing from you. Thank you for choosing Samsung.
Useful features on the Galaxy A16, A26, A36, and A56
https://www.samsung.com/us/support/answer/ANS10004655/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
The perfect phone for teens
on August 8, 2025
Posted by: Wingslover
[This review was collected as part of a promotion.] This phone is perfect for teens! Good apparence,love the camera,love the way you can play fc25 without crashing,fast charger,loud sound foe listen music or podcast have the perfect amount of apps,good for begging in the cellphone world
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
This product has horrible security issues, slow ,
on August 8, 2025
Posted by: Frankthetank
[This review was collected as part of a promotion.] Very slow , security is horrible, low memory, not a very good phone in my opinion
Value
3
Response from Samsung USBy R&R, August 13, 2025
Hey Frankthetank,
Thanks so much for sharing your thoughts on your Galaxy A16 5G! The Galaxy A16 5G, A26 5G, A36 5G, and A56 5G come with special features and services that you won’t find on non-Samsung phones. You can securely share sensitive files using Private Share, keep track of your fitness with Samsung Health, automate certain device functions with Modes & Routines, improve your multitasking with Multi Control, and make mobile payments easily with Samsung Wallet. If your device feels a bit slow after some time, a quick refresh in Device care can boost performance. Just go to Settings, swipe to and tap Device care, then tap Optimize now and Done. For added security, especially if you're using biometrics, consider adding an extra fingerprint. You can find more help through the link provided. And remember, our Samsung Support Team is always here to assist you whenever needed. We truly appreciate your feedback and thank you for choosing Samsung!
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
Samsung phone is not recognizing fingerprints
https://www.samsung.com/us/support/troubleshooting/TSG01200322/
Troubleshoot fingerprint recognition issues on your Galaxy phone
https://www.samsung.com/us/support/troubleshoot/TSG10004512/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thanks so much for sharing your thoughts on your Galaxy A16 5G! The Galaxy A16 5G, A26 5G, A36 5G, and A56 5G come with special features and services that you won’t find on non-Samsung phones. You can securely share sensitive files using Private Share, keep track of your fitness with Samsung Health, automate certain device functions with Modes & Routines, improve your multitasking with Multi Control, and make mobile payments easily with Samsung Wallet. If your device feels a bit slow after some time, a quick refresh in Device care can boost performance. Just go to Settings, swipe to and tap Device care, then tap Optimize now and Done. For added security, especially if you're using biometrics, consider adding an extra fingerprint. You can find more help through the link provided. And remember, our Samsung Support Team is always here to assist you whenever needed. We truly appreciate your feedback and thank you for choosing Samsung!
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
Samsung phone is not recognizing fingerprints
https://www.samsung.com/us/support/troubleshooting/TSG01200322/
Troubleshoot fingerprint recognition issues on your Galaxy phone
https://www.samsung.com/us/support/troubleshoot/TSG10004512/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Love the Galaxy phones never had any problems
on August 8, 2025
Posted by: Bonbilla
[This review was collected as part of a promotion.] I love my Galaxy phone all I buy is Galaxy phones. They work well never had any problems. Recommend Galaxy phones.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product is a very good phone
on August 8, 2025
Posted by: Ckenter92
[This review was collected as part of a promotion.] I love the phone and it is a good phone and it fits in my pocket
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Product a lifesaver
on August 8, 2025
Posted by: Exaulted1
[This review was collected as part of a promotion.] Wonderful phone great integrity, and security. A fantastic choice in the family of Samsung products
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
This phone has great features and very reliable
on August 8, 2025
Posted by: Twinupt12
[This review was collected as part of a promotion.] Galaxy AI i very useful I've been able to use it streaming live social media sports on my favorite games and it's something I would recommend getting very helpful and keeps you up to date on everything going on i love it
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Phone is good. The touch screen is sensitive.
on August 8, 2025
Posted by: WisdomGoddess66
[This review was collected as part of a promotion.] Too many ad interruptions while playing solitaire. Ai is great. Just now learning how to use digital wallet
Value
4
Written by a customer while visiting Samsung US