Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.4
(5,181 Reviews)
Rating breakdown 5,181 reviews
5 Stars
3,206
4 Stars
1,154
3 Stars
506
2 Stars
168
1 Star
147
69%of customers recommend this product.
(
41 out of
59)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Customer Rating
5
Great phone
on August 7, 2025
Posted by: Wicked
[This review was collected as part of a promotion.] The Galaxy AI has gotten the information I wanted faster than I could do it myself and was accurate. And storage capacity and speed is great. I am very happy with my wonderful phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
SamsungA16
on August 7, 2025
Posted by: Kgwilso
[This review was collected as part of a promotion.] Hello galaxy AI
I like the a16 the speakers and camera work well but the phone itself is kind of slow other than that I would definitely recommend it.
Value
3
Response from Samsung USBy R&R, August 13, 2025
Hey Kgwilso,
Thank you for sharing your experience with the Galaxy A16 5G! We're thrilled to hear that the powerful Dolby Atmos sound and the stunning 6.7” Super AMOLED display make your device special. Even though this model doesn’t feature the complete Galaxy AI rollout, we're happy it still offers many smart features that work great with AI tools like Gemini and Google Assistant. We truly appreciate your recommendation and are delighted that you’re enjoying your device. Samsung: Innovation for all!
-Ty
Samsung Support
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Samsung Community
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Thank you for sharing your experience with the Galaxy A16 5G! We're thrilled to hear that the powerful Dolby Atmos sound and the stunning 6.7” Super AMOLED display make your device special. Even though this model doesn’t feature the complete Galaxy AI rollout, we're happy it still offers many smart features that work great with AI tools like Gemini and Google Assistant. We truly appreciate your recommendation and are delighted that you’re enjoying your device. Samsung: Innovation for all!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Samsung galaxy A15
on August 7, 2025
Posted by: Cathy62
[This review was collected as part of a promotion.] My new phone has so many new features for me..I love ❤️ my Samsung galaxy
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
This product is bare, but for most, it's perfect.
on August 7, 2025
Posted by: GhaleonXI
[This review was collected as part of a promotion.] I used to own the galaxy note 10 before this model. Sadly, I didn't have enough money to repair the note 10 so I got this. I figured since the note 10 was many years old by this point, and the way technology advances i figured even a modern base model would most likely be equivalent to a top of the line phone from 8 years prior. I was sorely mistaken, but this is not a bad thing, I am on my phone 10 hours a day, I game hard on it, stream movies, etc... so of course this is a downgrade for someone who uses their phone like I do. That being said, for the average housewife, or grandma, Young teen, or even the contractor or businessman father. This is more than enough computing power and plenty of versatility for the average person, and in all honesty, it does exactly what I need it to do. Especiallly with the included "Galaxy AI" compatibility, being able to use and utilize that on this model phone is actually quite impressive. 3/5 stars (for someone who uses their phones hard, like me)
Value
3
Response from Samsung USBy R&R, August 15, 2025
Hello GhaleonXI,
Thank you for sharing your thoughts on the Galaxy A16 5G! We're excited to tell you that this device offers a well-rounded Galaxy experience, featuring a bright, immersive display, reliable performance, and a long-lasting battery, perfect for streaming, browsing, and staying connected all day long. While the Galaxy A16 doesn’t include Galaxy AI, it still packs powerful AI-powered tools like Google Assistant and Gemini to help you organize, search, and multitask with ease. With its intuitive One UI design and versatile features, it truly combines performance and practicality, making it a wonderful choice for many different lifestyles. We’re grateful to have you as part of the Samsung family.
-Ty
Samsung Support
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Samsung Community
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Facebook
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Thank you for sharing your thoughts on the Galaxy A16 5G! We're excited to tell you that this device offers a well-rounded Galaxy experience, featuring a bright, immersive display, reliable performance, and a long-lasting battery, perfect for streaming, browsing, and staying connected all day long. While the Galaxy A16 doesn’t include Galaxy AI, it still packs powerful AI-powered tools like Google Assistant and Gemini to help you organize, search, and multitask with ease. With its intuitive One UI design and versatile features, it truly combines performance and practicality, making it a wonderful choice for many different lifestyles. We’re grateful to have you as part of the Samsung family.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
3
Nice phone but has some issues with the system UI
on August 7, 2025
Posted by: Holyfield
[This review was collected as part of a promotion.] I HAVE THE Galaxy A16 5G 128 gb phone. Im often frustrated due to the system UI not responding. Ibtake a lot if pictures that I back up on Google so I erase what is in the internal storage to save storage. I ruled that out as the problem. I have a lot of apps as well so I thought that could be the problem however most are deep sleeping and my ram and internal storage are in the green as far as storage goes. I think I need a phone with more storage, bottom line. The phone is very nice otherwise.
Value
3
Response from Samsung USBy R&R, August 13, 2025
Hola Holyfield,
Thanks so much for sharing your experience with your Galaxy A16 5G! It sounds like giving your device a software update could make a big difference. Just like how oil changes and tune-ups keep your car running smoothly, updates help your phone or tablet stay in great shape. They also enhance the user interface, improve security, and fix small bugs. We recommend staying current with updates whenever a new one becomes available to keep everything running perfectly. To check for updates, simply swipe down from the top right corner of your screen and tap the Settings icon. Then, select "Software update" or "System updates," and tap "Download and install" or "Check for updates." If an update is ready, it will download automatically, just tap "Download now" if prompted. Follow the on-screen steps to complete the installation. For more helpful information, be sure to check out the online article linked below. Thank you so much for your review. We truly appreciate you choosing Samsung!
-Ty
Samsung Support
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Samsung Community
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Thanks so much for sharing your experience with your Galaxy A16 5G! It sounds like giving your device a software update could make a big difference. Just like how oil changes and tune-ups keep your car running smoothly, updates help your phone or tablet stay in great shape. They also enhance the user interface, improve security, and fix small bugs. We recommend staying current with updates whenever a new one becomes available to keep everything running perfectly. To check for updates, simply swipe down from the top right corner of your screen and tap the Settings icon. Then, select "Software update" or "System updates," and tap "Download and install" or "Check for updates." If an update is ready, it will download automatically, just tap "Download now" if prompted. Follow the on-screen steps to complete the installation. For more helpful information, be sure to check out the online article linked below. Thank you so much for your review. We truly appreciate you choosing Samsung!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
3
This product freezes and restarts on its own
on August 7, 2025
Posted by: AJay21
[This review was collected as part of a promotion.] The Galaxy 16 is not great... Freezes and turns off in middle of call or whenever...
Value
3
Response from Samsung USBy R&R, August 13, 2025
Hey there Ajay21,
Thanks so much for sharing your experience with your Galaxy A16 5G! Sudden shutdowns can be really annoying, especially when you're in the middle of something. Try closing any power-hungry apps or features to help conserve battery. If your battery is running low, certain apps or features that use a lot of power might cause your device to turn off unexpectedly, that's just a safety feature to protect the battery. You can also disable Auto restart by going to Auto optimization, then Auto restart, and switching off the option next to "Restart when needed." For more tips and troubleshooting customized for your device, be sure to check out the online article linked below. We sincerely appreciate your review and thank you for being a valued part of the Samsung community!
Samsung phone or tablet unexpectedly powers off
https://www.samsung.com/us/support/troubleshoot/TSG10001531/
-Ty
Samsung Support
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Samsung Community
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Facebook
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Thanks so much for sharing your experience with your Galaxy A16 5G! Sudden shutdowns can be really annoying, especially when you're in the middle of something. Try closing any power-hungry apps or features to help conserve battery. If your battery is running low, certain apps or features that use a lot of power might cause your device to turn off unexpectedly, that's just a safety feature to protect the battery. You can also disable Auto restart by going to Auto optimization, then Auto restart, and switching off the option next to "Restart when needed." For more tips and troubleshooting customized for your device, be sure to check out the online article linked below. We sincerely appreciate your review and thank you for being a valued part of the Samsung community!
Samsung phone or tablet unexpectedly powers off
https://www.samsung.com/us/support/troubleshoot/TSG10001531/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5
Is is a a very cheap phone and it feels so Premium
on August 7, 2025
Posted by: MegShopping
[This review was collected as part of a promotion.] I Use my galaxy a 16 5g with galaxy ai and it has help me sleep and have better health thanks to Samsung
Thank You Samsung!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
My experience
on August 7, 2025
Posted by: Jewels69
[This review was collected as part of a promotion.] Very decent phone for the price ...could improve on the speed in which it responds
Value
5
Written by a customer while visiting Samsung US