Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.4
(5,185 Reviews)
Rating breakdown 5,185 reviews
5 Stars
3,208
4 Stars
1,152
3 Stars
507
2 Stars
169
1 Star
149
68%of customers recommend this product.
(
41 out of
60)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Customer Rating
1
Not a good phone
on December 5, 2025
Posted by: Back2Android
[This review was collected as part of a promotion.] I've tried the Galaxy AI it was an interesting experience. As far as the Samsung Galaxy A165G this phone is horrible. It crashes about every 10-15minutes. It over heats. The phone calls or messages or notifications don't come in at all after you've been on the phone for about 30 minutes. The phone was defective brand new out the box.
Value
1
Response from Samsung USBy R&R, December 8, 2025
Hi there Back2Android,
Thanks for sharing your thoughts on your Galaxy A16 5G. Your feedback helps us understand how performance may vary during everyday use. This device was created to offer reliable features, modern connectivity, and smart functionalities. Although it doesn’t feature the full Galaxy AI suite, many smart features are included to enhance your experience. When your Galaxy phone or tablet freezes or crashes, it can be very frustrating, but often it can be fixed without needing repair services. Simple steps like restarting and updating the software can help prevent future issues. For more tips on keeping your device running smoothly, check out the linked article below. Your input helps us improve reliability and enhance multitasking across all Galaxy devices. Thank you for your feedback and for choosing Samsung.
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshoot/TSG10001440/
-Ty
Samsung Support
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Samsung Community
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Facebook
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Thanks for sharing your thoughts on your Galaxy A16 5G. Your feedback helps us understand how performance may vary during everyday use. This device was created to offer reliable features, modern connectivity, and smart functionalities. Although it doesn’t feature the full Galaxy AI suite, many smart features are included to enhance your experience. When your Galaxy phone or tablet freezes or crashes, it can be very frustrating, but often it can be fixed without needing repair services. Simple steps like restarting and updating the software can help prevent future issues. For more tips on keeping your device running smoothly, check out the linked article below. Your input helps us improve reliability and enhance multitasking across all Galaxy devices. Thank you for your feedback and for choosing Samsung.
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshoot/TSG10001440/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
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Written by a customer while visiting Samsung US
Customer Rating
1
I miss my flamingo pink edge
on December 5, 2025
Posted by: 10Head
[This review was collected as part of a promotion.] The A16 is slow. And my camera randomly stopped working.
Value
1
Response from Samsung USBy R&R, December 8, 2025
Hi there 10Head,
Thank you for your continued trust in the Galaxy lineup. The Galaxy A16 5G is built to deliver essential performance and camera quality for everyday moments. Your experiences with responsiveness and camera usage provide valuable insights as we work to enhance reliability and imaging on Galaxy devices. If you see a "Camera Failed" message, experience freezing, lagging, or the preview not working, it's most likely a software issue rather than a hardware problem. To fix this, update and reset the camera app: open the Camera app, tap the Settings icon, and reset settings by swiping to and tapping "Reset settings," then confirm with "Reset." This restores the Camera app to its default settings and may fix the issue. Check for updates by again tapping the Settings icon, navigating to About Camera, and tapping Update if available. If no updates are available, you'll see "The latest version is already installed." For more camera troubleshooting, refer to the linked article below. Thank you for being part of the Samsung community and providing your feedback!
Issues with Camera app on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001329/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Thank you for your continued trust in the Galaxy lineup. The Galaxy A16 5G is built to deliver essential performance and camera quality for everyday moments. Your experiences with responsiveness and camera usage provide valuable insights as we work to enhance reliability and imaging on Galaxy devices. If you see a "Camera Failed" message, experience freezing, lagging, or the preview not working, it's most likely a software issue rather than a hardware problem. To fix this, update and reset the camera app: open the Camera app, tap the Settings icon, and reset settings by swiping to and tapping "Reset settings," then confirm with "Reset." This restores the Camera app to its default settings and may fix the issue. Check for updates by again tapping the Settings icon, navigating to About Camera, and tapping Update if available. If no updates are available, you'll see "The latest version is already installed." For more camera troubleshooting, refer to the linked article below. Thank you for being part of the Samsung community and providing your feedback!
Issues with Camera app on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001329/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
1
Worst phone I've ever owned
on December 5, 2025
Posted by: Doubleyou
[This review was collected as part of a promotion.] I am a poor person, so when I was finally able to afford new phones for my wife and I, I was really excited. I bought this hoping it would be an upgrade from my previous A13, but from the start it had problems. This phone has never been able to fully back up my files and apps and everything, it always has an error after trying to back everything up. For some reason it can't run apps in the background, I have done all the troubleshooting possible, it just doesn't work, when I leave an app in the background, when I come back to it it completely restarts. This has happened with both of our phones, and nothing we do can fix it. I've had problems making phone calls, sending texts, video calls, Zoom calls, basically every aspect of it's communication capabilities has problems.
It really broke my heart, we just wanted good reasonably functional phones for our really precious dollars.
I do not recommend this A15 model, the A13 was literally flawless.
Value
1
Response from Samsung USBy R&R, December 9, 2025
Hello Doubleyou,
Your feedback on the Galaxy A16 5G is valued. This device aims to balance performance and secure connectivity within the Galaxy ecosystem. We recognize the importance of stability and multitasking for daily use, and your input helps us enhance smoother operation and backup features. If apps freeze or crash despite updates, try clearing the app cache, verifying compatibility, restarting your device, optimizing your phone, or reinstalling the app. Also, check for app updates and permissions, and reset the app if needed. These steps can improve multitasking performance. You can also boost performance through Device Care: go to Settings, tap Device Care, then select 'Optimize now.' This closes background apps, scans for power drain, storage issues, and malicious apps. If 'Optimize' isn’t available, your device is already optimized. Repeat the action that caused the problem to see if the issue continues. For more tips on preventing crashes and improving multitasking, see the linked article. For additional assistance, contact our Samsung Support Team. We appreciate your feedback and thank you for being part of the Samsung community.
App is crashing or not working on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshoot/TSG10000736/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Your feedback on the Galaxy A16 5G is valued. This device aims to balance performance and secure connectivity within the Galaxy ecosystem. We recognize the importance of stability and multitasking for daily use, and your input helps us enhance smoother operation and backup features. If apps freeze or crash despite updates, try clearing the app cache, verifying compatibility, restarting your device, optimizing your phone, or reinstalling the app. Also, check for app updates and permissions, and reset the app if needed. These steps can improve multitasking performance. You can also boost performance through Device Care: go to Settings, tap Device Care, then select 'Optimize now.' This closes background apps, scans for power drain, storage issues, and malicious apps. If 'Optimize' isn’t available, your device is already optimized. Repeat the action that caused the problem to see if the issue continues. For more tips on preventing crashes and improving multitasking, see the linked article. For additional assistance, contact our Samsung Support Team. We appreciate your feedback and thank you for being part of the Samsung community.
App is crashing or not working on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshoot/TSG10000736/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
1
Problems with service
on December 5, 2025
Posted by: Selenita
[This review was collected as part of a promotion.] Since I connected the phone, sometimes I try to make a call I get a message and my calls don't get thru until I restart the phone
Value
1
Response from Samsung USBy R&R, December 9, 2025
Hello there Selenita,
We appreciate your feedback on your Galaxy A16 5G experience. Reliable communication is essential for every Galaxy device, and your comments about network stability help us improve connectivity. Depending on your location and environment, your device may temporarily disconnect from the mobile network or experience slow connection issues. This could be due to your plan, region, or mobile network settings. Check your mobile network settings by navigating to Settings, tapping Connections, then Mobile networks. If needed, contact your carrier for help with network access or account questions. Choose your network mode by tapping Network mode and selecting your preferred option. To reset network settings, go to Settings, then tap General management. Tap Reset, then select Reset network settings. Confirm by tapping Reset settings; you may need to enter your PIN or password if prompted. Finally, tap Reset. You can now test your mobile connection. If you continue to experience disconnections or lose your mobile network, visit a Samsung service center or schedule a repair online. More troubleshooting information for your mobile network is linked below. Thank you for sharing your experience and being part of the Samsung family.
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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We appreciate your feedback on your Galaxy A16 5G experience. Reliable communication is essential for every Galaxy device, and your comments about network stability help us improve connectivity. Depending on your location and environment, your device may temporarily disconnect from the mobile network or experience slow connection issues. This could be due to your plan, region, or mobile network settings. Check your mobile network settings by navigating to Settings, tapping Connections, then Mobile networks. If needed, contact your carrier for help with network access or account questions. Choose your network mode by tapping Network mode and selecting your preferred option. To reset network settings, go to Settings, then tap General management. Tap Reset, then select Reset network settings. Confirm by tapping Reset settings; you may need to enter your PIN or password if prompted. Finally, tap Reset. You can now test your mobile connection. If you continue to experience disconnections or lose your mobile network, visit a Samsung service center or schedule a repair online. More troubleshooting information for your mobile network is linked below. Thank you for sharing your experience and being part of the Samsung family.
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
1
Had better
on December 5, 2025
Posted by: Hettie2888
[This review was collected as part of a promotion.] This has got to be one of the slowest most lagging Samsung I've ever had. I cannot stand it and if I had the funds to do so I would have just gotten my screen on my moto razor fixed.
The ai is awesome. The phone itself not so much.
Value
1
Response from Samsung USBy R&R, December 9, 2025
Howdy Hettie2888,
We appreciate your feedback on the Galaxy A16 5G. This model was designed to deliver essential Galaxy performance and 5G connectivity in a reliable everyday design. Is your device acting glitchy or slow? Free up your device's memory to boost its performance. Go to Settings, swipe to and tap Device care. Tap Memory, then tap Clean now to clear memory by stopping background apps. If you'd like to keep certain apps running in the background, you can tap Excluded apps and add your preferred apps to prevent them from closing when you use this feature. A more thorough way to clean the phone's memory is to reboot it occasionally. You can restart the phone anytime by swiping down from the top of the screen with two fingers to open the Quick settings panel, then tapping the Power icon. Tap Restart, then tap Restart again. You may need to enter your PIN or password once the reboot completes. For more information, check out the article linked below. Your note about performance provides valuable insight as Galaxy AI continues to improve the overall experience and efficiency of our devices. We appreciate your input and thank you for being a Samsung customer.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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We appreciate your feedback on the Galaxy A16 5G. This model was designed to deliver essential Galaxy performance and 5G connectivity in a reliable everyday design. Is your device acting glitchy or slow? Free up your device's memory to boost its performance. Go to Settings, swipe to and tap Device care. Tap Memory, then tap Clean now to clear memory by stopping background apps. If you'd like to keep certain apps running in the background, you can tap Excluded apps and add your preferred apps to prevent them from closing when you use this feature. A more thorough way to clean the phone's memory is to reboot it occasionally. You can restart the phone anytime by swiping down from the top of the screen with two fingers to open the Quick settings panel, then tapping the Power icon. Tap Restart, then tap Restart again. You may need to enter your PIN or password once the reboot completes. For more information, check out the article linked below. Your note about performance provides valuable insight as Galaxy AI continues to improve the overall experience and efficiency of our devices. We appreciate your input and thank you for being a Samsung customer.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
1
To slow and have to restarted 2-3 times a week.
on December 5, 2025
Posted by: Junn15
[This review was collected as part of a promotion.] I don't have any game o sae movies because its to slow.
Galaxy AI
Galaxy AI
Value
1
Response from Samsung USBy R&R, December 9, 2025
Hola Junn15,
Thank you for sharing your feedback on the Galaxy A16 5G’s performance. Designed for everyday reliability, the device leverages Galaxy AI to enhance key features and ensure smooth operation. The Quick optimization tool helps improve your device's performance by detecting apps that consume excessive battery, clearing unnecessary memory, deleting unneeded files, scanning for malware, and closing background apps. Optimizing your phone is simple: go to Settings, swipe to Device care, tap Optimize now, and then tap Done. For more tips on maintaining your device's performance, read the linked online article below. Your feedback is valuable in helping us enhance speed and responsiveness across the Galaxy series. We appreciate your input and thank you for choosing Samsung.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your feedback on the Galaxy A16 5G’s performance. Designed for everyday reliability, the device leverages Galaxy AI to enhance key features and ensure smooth operation. The Quick optimization tool helps improve your device's performance by detecting apps that consume excessive battery, clearing unnecessary memory, deleting unneeded files, scanning for malware, and closing background apps. Optimizing your phone is simple: go to Settings, swipe to Device care, tap Optimize now, and then tap Done. For more tips on maintaining your device's performance, read the linked online article below. Your feedback is valuable in helping us enhance speed and responsiveness across the Galaxy series. We appreciate your input and thank you for choosing Samsung.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
1
Worse Samsung Phone I've ever owned
on December 5, 2025
Posted by: AZRAIDER
[This review was collected as part of a promotion.] This phone is SLOW,I have to restart at least 3 times a day, lost connection with my watch and won't connect again. This phone just absolutely sucks, im probably gonna trade it in. Im not happy with this phone at all.
Value
1
Response from Samsung USBy R&R, December 11, 2025
Hello there AZRAIDER,
Thank you for sharing your experience with the Galaxy A16 5G. This device is designed for dependable everyday use and features Galaxy connectivity. To monitor your device's performance, you can use the Device Care function, which provides an overview of your battery, storage, and RAM. It also allows you to automatically optimize your phone or tablet for quicker, smoother operation. For more tips on maximizing performance, check out the online article below, which offers helpful advice and tricks to enhance your device with just a few adjustments. Your feedback on speed and device pairing is important as we work to improve how Galaxy phones and wearables synchronize for a seamless experience. We value your input and thank you for being part of the Samsung community.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your experience with the Galaxy A16 5G. This device is designed for dependable everyday use and features Galaxy connectivity. To monitor your device's performance, you can use the Device Care function, which provides an overview of your battery, storage, and RAM. It also allows you to automatically optimize your phone or tablet for quicker, smoother operation. For more tips on maximizing performance, check out the online article below, which offers helpful advice and tricks to enhance your device with just a few adjustments. Your feedback on speed and device pairing is important as we work to improve how Galaxy phones and wearables synchronize for a seamless experience. We value your input and thank you for being part of the Samsung community.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
5
This device is better than I ever had
on December 5, 2025
Posted by: Kasv65
[This review was collected as part of a promotion.] It's streams very nice and music is even better. Over quality is the best I've had for photos,music and video and streaming.
Value
5
Written by a customer while visiting Samsung US