Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.4
(5,181 Reviews)
Rating breakdown 5,181 reviews
5 Stars
3,206
4 Stars
1,154
3 Stars
506
2 Stars
168
1 Star
147
69%of customers recommend this product.
(
41 out of
59)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Customer Rating
4
Awesome Mid-range Device
on August 5, 2025
Posted by: ToneDeaf
[This review was collected as part of a promotion.] This truly is my window to the world. From communications to entertainment, to research, and beyond! This phone really does do the job when you're concerned about pricing. As a matter of fact, the phone this device replaced was also an A16 5g! Pictures are incredible right after the shot, but the editing tools are excellent at putting that final polish on those shots. Two things I'm insisting on for all future devices I may have: NFC and e-sim compatibility. Life changing features for certain. I will say it sucks the life out of it's battery when you first get it, but after about a month, when the phone learns how you're normally using your device, it levels out and starts giving more long-lasting battery performance. The new Galaxy AI features really rock! Incorporated into everything from Bixby to post-photo processing or editing tools, Galaxy AI does not disappoint. In the research area (where I usually use it) detailed reports on anything under the sun are truly only moments away!
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Not a good model for businesses.
on August 5, 2025
Posted by: BabyLudo
[This review was collected as part of a promotion.] We use this phone to run our personal, but tends to have multiple glitches of locking up and me having to use my phone to force restart his. While the size is great, it's functionality tends to be more limited than my old S20. Probably be great as just a regular make call/play games phone or starter phone.
Value
3
Response from Samsung USBy R&R, August 12, 2025
Hello BabyLudo,
We appreciate hearing about your experience with the Galaxy A16 5G. These devices offer a good mix of power and simplicity for everyday use. If you notice lag, clearing the cache, checking for software updates, or running the Device Care feature can help keep your device running smoothly. Thank you for choosing Samsung; we’re here to support your ongoing experience.
-Ty
Samsung Support
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We appreciate hearing about your experience with the Galaxy A16 5G. These devices offer a good mix of power and simplicity for everyday use. If you notice lag, clearing the cache, checking for software updates, or running the Device Care feature can help keep your device running smoothly. Thank you for choosing Samsung; we’re here to support your ongoing experience.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
4
No major issues. Pretty happy with this phone.
on August 5, 2025
Posted by: OneDrop03716
[This review was collected as part of a promotion.] I've downloaded an unmentionable amount of games daily on here and phone still runs everlasting seems like. Sometimes will tell me phone needs to cool down, but that's on 100 degree days in my non air conditioned car. Clear photos, lots of storage, not too big or too small. Still haven't tried galaxy AI but I'll get there. All an all I think this phone is very good value for the cost I paid.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Marry me samsung
on August 5, 2025
Posted by: Creoledot
[This review was collected as part of a promotion.] I love ❤️ this phone i have been a samsung gear user for over twenty years and I am very satisfied with the new samsung devices that are available on the market today.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Alot to utilize
on August 5, 2025
Posted by: Bitboy1976
[This review was collected as part of a promotion.] Alot of usefulness but quite a bit to learn about and im not that phone savvy. I utilize the Galaxy AI to help with a lot of things such as helping me with the my resume and also with diagrams and learning lot of new things. Not sure I even touch all of the capabilities of the A16 phone yet but as time goes by I'm sure I'll learn how to use it better. It's a little overwhelming and confusing with all that's there but I'll get the hang of it with the help of ...you Guessed it!!! Galaxy AI!!
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
The features on this phone are great.
on August 5, 2025
Posted by: Vandana
[This review was collected as part of a promotion.] I use my A16 for everything. That's why this is the second phone I have bought that is in the A series.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
This phone is trash
on August 5, 2025
Posted by: Mizzbell
[This review was collected as part of a promotion.] When I try to make a call it says this phone is not on a network.i missed the passing of my grandfather because of this phone. I can not play music in the background it closes the music
Value
1
Response from Samsung USBy R&R, August 13, 2025
Hello Mizzbell,
Thank you for sharing your experience with your Galaxy A16 5G. We understand how it can be frustrating to miss important updates. If you see an error message saying your phone isn't connected to the network, your best bet is to contact your carrier to make sure your account is active. To enjoy your music in the background while using other apps, you’ll need to set that up in Settings. If background playback isn't allowed for music apps on your phone or tablet, your audio might stop when the device or app goes to sleep. Whether you're streaming from apps like Spotify, using Samsung earbuds, or listening to saved audio files, updating your sleep and battery settings will help keep your music playing smoothly. To do this, open Settings, tap on Apps, select the app you'd like to keep active, then tap Battery. You can choose from options like "Unrestricted" for continuous background play, "Optimized" for learning your usage and managing sleep, or "Restricted" to prevent background activity. For more tips on playing audio in the background, check out the online article linked below. And remember, we’re always here to help! Just reach out to our Samsung Support Team if you need anything further. Thanks so much for your review. We truly appreciate having you as part of the Samsung Team.
Audio stops playing on Galaxy mobile devices or accessories
https://www.samsung.com/us/support/troubleshoot/TSG10001337/#:~:text=Adjust%20the%20Battery%20settings.,play%20music%20in%20the%20background.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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https://smsng.us/X-Messages
Thank you for sharing your experience with your Galaxy A16 5G. We understand how it can be frustrating to miss important updates. If you see an error message saying your phone isn't connected to the network, your best bet is to contact your carrier to make sure your account is active. To enjoy your music in the background while using other apps, you’ll need to set that up in Settings. If background playback isn't allowed for music apps on your phone or tablet, your audio might stop when the device or app goes to sleep. Whether you're streaming from apps like Spotify, using Samsung earbuds, or listening to saved audio files, updating your sleep and battery settings will help keep your music playing smoothly. To do this, open Settings, tap on Apps, select the app you'd like to keep active, then tap Battery. You can choose from options like "Unrestricted" for continuous background play, "Optimized" for learning your usage and managing sleep, or "Restricted" to prevent background activity. For more tips on playing audio in the background, check out the online article linked below. And remember, we’re always here to help! Just reach out to our Samsung Support Team if you need anything further. Thanks so much for your review. We truly appreciate having you as part of the Samsung Team.
Audio stops playing on Galaxy mobile devices or accessories
https://www.samsung.com/us/support/troubleshoot/TSG10001337/#:~:text=Adjust%20the%20Battery%20settings.,play%20music%20in%20the%20background.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Mollys New phone
on August 5, 2025
Posted by: Martie
[This review was collected as part of a promotion.] Got this phone for my daughter and was impressed. It is a nice phone especially for the price point. I find galaxy Ai useful.
Value
5
Written by a customer while visiting Samsung US