Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.4
(5,181 Reviews)
Rating breakdown 5,181 reviews
5 Stars
3,206
4 Stars
1,154
3 Stars
506
2 Stars
168
1 Star
147
69%of customers recommend this product.
(
41 out of
59)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Customer Rating
5
This is a great phone and has emackaluainte batter
on August 5, 2025
Posted by: Jess87majors
[This review was collected as part of a promotion.] I us my phone and the ai all the time on my reports for work...
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Great features but very slow
on August 5, 2025
Posted by: jayC1r
[This review was collected as part of a promotion.] The A1, a terrific tool for when doing research or just surfing the web. Microsoft work well with the phone, but again it's just slow.
Value
3
Response from Samsung USBy R&R, August 12, 2025
Hey there jayC1r
Thanks for sharing your experience with your Galaxy A16 5G! We’re glad you’re enjoying the design and functionality. Samsung is all about smart innovation, and this product truly delivers. Thank you for your review. We appreciate you choosing Samsung.
-Ty
Samsung Support
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Thanks for sharing your experience with your Galaxy A16 5G! We’re glad you’re enjoying the design and functionality. Samsung is all about smart innovation, and this product truly delivers. Thank you for your review. We appreciate you choosing Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
I have personally fallen hard for this device
on August 5, 2025
Posted by: Melly84
[This review was collected as part of a promotion.] Love using Galaxy Ai on my new device. I am just learning how to use it but so far my favorite feature would be the one hand feature where the screen shrinks to a smaller screen so I can better utilize when using one hand .I always am doing multiple things so it's a great feature and I also can't stop thinking about how cool it is that my phone can help me with ideas and brainstorming for projects,or work or whatever, all I gotta do is talk or text what I want and my phone starts suggesting things that I thought of just didn't know how to get it down in words but my Galaxy Ai helped me out with that and also like how my Galaxy Ai can reword any text to sound better or suggest saying it differently. I like that my 5g device also works so fast.and for added protection there is a secure wifi app with a free trial that's awsome.saf re and secure is a must. There's so much more you just gotta get one and find out why I love my Samsung galaxy so much...I don't have anything bad to say about this device. It's all A1 quality.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Helping hand
on August 5, 2025
Posted by: Aihelp44
[This review was collected as part of a promotion.] Makes life easier by helping complete my work tasks.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Surprisingly...
on August 5, 2025
Posted by: Kyndielou
[This review was collected as part of a promotion.] I love all things samsung, been using solely samsung for phones for at least a decade and the A series phone has more than disappointed me. The lag is too much to bare, I get frustrated everyday. Spend a little more and get a galaxy. I thought I would be OK saving for a bit but I can't live without my galaxy, sucks to buy another phone within 2 months but I need to for sanity. The Ai would be better without the lag so I don't use it like I want to. I will when I upgrade.
Value
2
Response from Samsung USBy R&R, August 12, 2025
Hi there Kyndielou,
Thanks for sharing your thoughts on your Galaxy A16 5G device. It’s packed with smart features designed to help you multitask easily. We understand that performance can vary based on usage, and for those experiencing slower response times, Samsung’s built-in Device Care tool is a great place to start. A quick optimization or app management can make a noticeable difference. We appreciate your feedback and are glad your part of the Samsung family.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thanks for sharing your thoughts on your Galaxy A16 5G device. It’s packed with smart features designed to help you multitask easily. We understand that performance can vary based on usage, and for those experiencing slower response times, Samsung’s built-in Device Care tool is a great place to start. A quick optimization or app management can make a noticeable difference. We appreciate your feedback and are glad your part of the Samsung family.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
This product has amazing quality
on August 5, 2025
Posted by: Draco666
[This review was collected as part of a promotion.] Very fast plays games amazing. Battery last a couple days.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Smart, affordable, and perfect for everyday living
on August 5, 2025
Posted by: YoungNBA001
[This review was collected as part of a promotion.] I’ve been using the Samsung Galaxy A16 5G for a while now, and honestly, I didn’t expect it to impress me this much—especially at this price point. It’s become a big part of my daily routine, helping me stay connected, productive, and entertained, all thanks to its reliable performance and the smart features of Galaxy AI.
Most mornings start with me catching up on highlights or streaming sports clips while getting ready—no lag, no delays, just smooth 5G streaming on a clear and vibrant display. During breaks, I switch over to Netflix or YouTube, and the video quality still surprises me every time.
As someone who enjoys mobile gaming, I was glad to see how well the Galaxy A16 5G handles action-heavy games. The Game Booster (powered by Galaxy AI) quietly does its thing in the background—keeping everything running smoothly and helping me stay focused on the game, not the phone.
Most mornings start with me catching up on highlights or streaming sports clips while getting ready—no lag, no delays, just smooth 5G streaming on a clear and vibrant display. During breaks, I switch over to Netflix or YouTube, and the video quality still surprises me every time.
As someone who enjoys mobile gaming, I was glad to see how well the Galaxy A16 5G handles action-heavy games. The Game Booster (powered by Galaxy AI) quietly does its thing in the background—keeping everything running smoothly and helping me stay focused on the game, not the phone.
For school and work, this phone has made a real difference. I use Note Assist to quickly organize class notes and Live Translate when I’m working with people from different backgrounds—such a useful tool, especially in today’s connected world. It makes things faster and easier without me even thinking about it.
When I’m out and taking photos, the Photo Assist feature helps me polish up my shots before posting. Whether it's a casual selfie or a quick snap of something I’m working on, Galaxy AI helps me get it looking just right.
Overall, the Galaxy A16 5G with Galaxy AI fits my lifestyle perfectly.
When I’m out and taking photos, the Photo Assist feature helps me polish up my shots before posting. Whether it's a casual selfie or a quick snap of something I’m working on, Galaxy AI helps me get it looking just right.
Overall, the Galaxy A16 5G with Galaxy AI fits my lifestyle perfectly.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product is a 10/10 for me!!!
on August 5, 2025
Posted by: Babayaga02
[This review was collected as part of a promotion.] I use my phone for gaming, movies and social media and it is a 10/10 product. The Galaxy AI make my life on my phone so much easier.
Value
5
Written by a customer while visiting Samsung US