Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.4
(5,181 Reviews)
Rating breakdown 5,181 reviews
5 Stars
3,206
4 Stars
1,154
3 Stars
506
2 Stars
168
1 Star
147
69%of customers recommend this product.
(
41 out of
59)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Customer Rating
4
Overall this product has great features
on August 5, 2025
Posted by: MacX671
[This review was collected as part of a promotion.] Everything including Galaxy AI works perfectly for me. Not much to complain except for Voice recognition. It's either not available like it was with precious models or I'm not looking in the right places. Other than that, it's a 4/5 in my opinion.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Great features
on August 5, 2025
Posted by: Alexandria
[This review was collected as part of a promotion.] Great features. I use my Samsung phone for everything from steaming movie to playing games and managing my bills, my bank and everything in-between. I have had my phone for over a year now still works great, I have plenty of storage as well. Samsung is the only brand I buy now. They never disappoint.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
Samsung Galaxy A16 G5
on August 5, 2025
Posted by: Alchemist187
[This review was collected as part of a promotion.] Overall, I've experienced a lot of issues with my phone. The fingerprint sensor doesn't work, so I end up tapping it repeatedly until I find the pattern lock to unlock my phone. Sometimes, it doesn't seem to make calls at all, just dead calls, and it’s slower than my friends' and family members' phones, like my wife's. I haven't even seen any Galaxy AI features; I don't know if they are available on this model of Galaxy phone. I can't wait to upgrade and might give Galaxy another chance with the next model.
Value
2
Response from Samsung USBy R&R, August 12, 2025
Hello Alchemist187,
Thanks so much for reaching out and sharing your experience with your Galaxy A16 5G! Sometimes, adding another fingerprint can make unlocking your device easier, especially if you switch hands or hold it in a different way. The great news is, you can add multiple fingerprints so it's always a breeze to unlock your phone no matter how you're holding it. If you're having trouble with calls connecting, just check with your carrier to make sure your device is properly registered and that you have good coverage in your usual area. If your phone feels a bit slower than usual, a quick visit to Settings and running the Device care's Quick Optimization can give it a nice boost. We're grateful you reached out, and we're here whenever you're ready to explore that upgrade. Thanks so much for choosing Samsung!
Use the fingerprint sensor on your Galaxy phone or tablet
Use the fingerprint sensor on your Galaxy phone or tablet
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thanks so much for reaching out and sharing your experience with your Galaxy A16 5G! Sometimes, adding another fingerprint can make unlocking your device easier, especially if you switch hands or hold it in a different way. The great news is, you can add multiple fingerprints so it's always a breeze to unlock your phone no matter how you're holding it. If you're having trouble with calls connecting, just check with your carrier to make sure your device is properly registered and that you have good coverage in your usual area. If your phone feels a bit slower than usual, a quick visit to Settings and running the Device care's Quick Optimization can give it a nice boost. We're grateful you reached out, and we're here whenever you're ready to explore that upgrade. Thanks so much for choosing Samsung!
Use the fingerprint sensor on your Galaxy phone or tablet
Use the fingerprint sensor on your Galaxy phone or tablet
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Love my A16 phone
on August 5, 2025
Posted by: 805love
[This review was collected as part of a promotion.] The A16 is fast and reliable and the battery life is wonderful! I can watch YouTube for hours and still have high battery % I love how I can multitask on the screen doing two things at once. Overall it's a great phone!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
GALAXY products ONLY 4 ME
on August 5, 2025
Posted by: BNORMdaMAN87
[This review was collected as part of a promotion.] I love my GALAXY A16 5G. ITS CHANGED MY LIFE SINCE I GOT MINE. THE WAY THIS PHONE SETS UP YOUR APPS, AND THE AI TECH THAT THEY HAVE CREATED FOR ALL MY APPS TO BE CAPABLE TOGETHER MAKES USING THIS PHONE THE EASIEST PHONE IVE EVER HAD. The pictures it takes are flawless. I would own nothing but GALAXY products till my DEATH..
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Features are good. Storage space is decent amount
on August 5, 2025
Posted by: LilMama
[This review was collected as part of a promotion.] Use for work and for streaming services and for GPS and for personal use
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
I love Samsung Galaxy features!
on August 5, 2025
Posted by: GU3RR3R087
[This review was collected as part of a promotion.] I use my phone for everything. Watching movies, checking emails, streaming live events and my son always wants to play his games on it. I love my Samsung Galaxy!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love my Galaxy Al is my favorite
on August 5, 2025
Posted by: Galaxy101
[This review was collected as part of a promotion.] My Galaxy Al is my favorite. It lets me search and navigate on my phone and my device and help me to get where I need to be at I love it and give it a 100%. Thank you.
Value
5
Written by a customer while visiting Samsung US