Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.4
(5,181 Reviews)
Rating breakdown 5,181 reviews
5 Stars
3,206
4 Stars
1,154
3 Stars
506
2 Stars
168
1 Star
147
69%of customers recommend this product.
(
41 out of
59)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Customer Rating
5
Great phone it has been my life saver
on August 4, 2025
Posted by: SHOTTYZ5150
[This review was collected as part of a promotion.] I use this phone first everything i do it saved my life my job and my freedom one great phone I would refer it to the world!!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Nice but could be better
on August 4, 2025
Posted by: Amanda
[This review was collected as part of a promotion.] I love Galaxy AI and I love the Galaxy phones. However, the A16 5g, is nice but it could be better. Although it has 128 gb, it seems to run slow without the storage being full.
Value
3
Response from Samsung USBy R&R, August 12, 2025
Aloha Amanda,
Thank you for sharing your experience with your Galaxy A16 5G. The Galaxy A16 5G punches above its weight with a beautiful 6.7″ Super AMOLED display and a slim, 7.9 mm body, making it one of the most stylish phones in this price range. Its real standout feature is longevity: six years of OS and security updates, which is unheard of for the price range. Battery life is impressive, handling long gaming and call sessions effortlessly. Photography is solid for casual use, thanks to the 50 MP main camera with EIS. By combining premium software support and a vibrant display at an affordable price, it offers great value. For the best performance, ensure you are clearing out the app's cache regularly. Clearing the app cache acts like a cleanse, removing residual files that could slow down the app. To do this, open Settings, swipe to and tap Apps, select or search for the app, then tap Storage and Clear Cache. Additionally, optimizing your device in Device Care can improve storage and performance in seconds. These features help prevent slowdown and enhance overall device performance. Device Care scans your apps for crashes, closes background apps, and checks for malware with just a tap. Please find out more by checking out the online article linked below. Thank you for reaching out, and thank you for choosing Samsung.
Clear the app cache and data on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10001372/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your experience with your Galaxy A16 5G. The Galaxy A16 5G punches above its weight with a beautiful 6.7″ Super AMOLED display and a slim, 7.9 mm body, making it one of the most stylish phones in this price range. Its real standout feature is longevity: six years of OS and security updates, which is unheard of for the price range. Battery life is impressive, handling long gaming and call sessions effortlessly. Photography is solid for casual use, thanks to the 50 MP main camera with EIS. By combining premium software support and a vibrant display at an affordable price, it offers great value. For the best performance, ensure you are clearing out the app's cache regularly. Clearing the app cache acts like a cleanse, removing residual files that could slow down the app. To do this, open Settings, swipe to and tap Apps, select or search for the app, then tap Storage and Clear Cache. Additionally, optimizing your device in Device Care can improve storage and performance in seconds. These features help prevent slowdown and enhance overall device performance. Device Care scans your apps for crashes, closes background apps, and checks for malware with just a tap. Please find out more by checking out the online article linked below. Thank you for reaching out, and thank you for choosing Samsung.
Clear the app cache and data on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10001372/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
The way the phone plays games
on August 4, 2025
Posted by: RomanZ
[This review was collected as part of a promotion.] You gotta love the ability to play games make calls and make it mine who don't love customization.every thing is so cold and awesome
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
This product is user friendly,fantastic graphics
on August 4, 2025
Posted by: Samsung4me
[This review was collected as part of a promotion.] I use my phone for everything, from gaming, to streaming movies. I follow my work on several apps. The camera is very user friendly and straightforward.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Nice device.
on August 4, 2025
Posted by: MrA1norjam
[This review was collected as part of a promotion.] This phone is nice and lightweight. The only issue i have is the occasional freezing when trying to type. The camera is great. The photo ai qr recognizing system works amazing. It connects seamlessly with my watch(galaxy 7). I am so glad I moved back to the galaxy line.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
This is a very solid and smooth running phone.
on August 4, 2025
Posted by: STACKMACMILLION84
[This review was collected as part of a promotion.] I have really enjoyed this galaxy a16 when your holding it the phone feels like its made to last. It's durable. Iv had mine for about 4months and iv dropped it a few times and its always good when pick it up. I also think it works well with the new android update ..all in all its a great phone and was easy on the wallet. Galaxy ai is pretty standard when its compared to others. I still have lots of learning ...but the only thing I have left to say is we'll done Samsung you nailed it again.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Can't make a Call
on August 5, 2025
Posted by: CadesNoCalls
[This review was collected as part of a promotion.] I have gone to the retailer multiple times to inform them that my phone can not make calls. The device is good overall with Google Searches and AI assistance. Just can't make a call when necessary. I will be upgrading in the near future and hope the outgoing call glitch I'm experiencing when travel over to the new model.
Value
1
Response from Samsung USBy R&R, August 12, 2025
Ahoy CadesNoCalls,
Thank you for reaching out and sharing your experience with your Galaxy A16 5G. If your device isn't allowing you to make calls and your carrier has already confirmed that service is active and coverage is available in your area, please remember that Samsung products are covered against manufacturing defects in both materials and workmanship for a limited 12-month warranty period, which is specified for each product. Additionally, you can consider adding extra coverage with Samsung Care+ on eligible devices, giving you extended protection and extra support. Feel free to contact our Samsung Support Team for further help we're always here to support you. Thanks again for choosing Samsung!
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for reaching out and sharing your experience with your Galaxy A16 5G. If your device isn't allowing you to make calls and your carrier has already confirmed that service is active and coverage is available in your area, please remember that Samsung products are covered against manufacturing defects in both materials and workmanship for a limited 12-month warranty period, which is specified for each product. Additionally, you can consider adding extra coverage with Samsung Care+ on eligible devices, giving you extended protection and extra support. Feel free to contact our Samsung Support Team for further help we're always here to support you. Thanks again for choosing Samsung!
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
This product is wonderful
on August 5, 2025
Posted by: Vikdd89
[This review was collected as part of a promotion.] This product is a wonderful thing to have. GALAXY A I makes the impossible become possible. It's updates it self and let's you know what apps are deep sleep and what apps are just in the way of your memory.
Value
5
Written by a customer while visiting Samsung US