Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.4
(5,181 Reviews)
Rating breakdown 5,181 reviews
5 Stars
3,206
4 Stars
1,154
3 Stars
506
2 Stars
168
1 Star
147
69%of customers recommend this product.
(
41 out of
59)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Customer Rating
5
This product has great protection
on August 4, 2025
Posted by: Ghost936
[This review was collected as part of a promotion.] Galaxy AI makes it way better. Especially when you need to figure something out.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Software is great; Screen breaks easy.
on August 4, 2025
Posted by: MnLegit218
[This review was collected as part of a promotion.] Phone has great software and lots of new features. Only problem is the screen will break the first time it falls from even the slightest height!! I dropped mine off my night stand onto the floor and now my screen is missing chunks of glass in the corners and the motherboard is showing now..but other than that..great for gaming,streaming, or whatever your heart desires.(IT WILL HANDLE IT ALL!!!)
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
I like the A16 it's screen size is a plus easy to
on August 4, 2025
Posted by: Sheeesh
[This review was collected as part of a promotion.] I like to use my A16 for streaming tv and sports is easy screen use is a plus.
Galaxy ai is something new for me in still getting used to it but I like it.
I play tons of games there is allot of extra space for apps.
All round good phone and not very expensive.
Galaxy ai is something new for me in still getting used to it but I like it.
I play tons of games there is allot of extra space for apps.
All round good phone and not very expensive.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
It's the model A15 5g
on August 4, 2025
Posted by: BrokeDude1
[This review was collected as part of a promotion.] After a while of owning the phone the camera began to malfunction. Till this day sometime the camera does not even work. I have not tried out galaxy Ai. Another issue is the one speaker at the bottom. Then again i bought this phone since it was th3 cheapest.
Value
2
Response from Samsung USBy R&R, August 11, 2025
Hey there!
Thank you so much for sharing your experience with your Galaxy A16 5G. We truly appreciate you reaching out. We understand how frustrating it can be when your phone isn’t working as it should, and we're here to help. Just a quick reminder, Samsung products are covered for manufacturing defects in material and workmanship for the first 12 months, as outlined in the warranty. Please don't hesitate to contact our Samsung Support Team whenever you need assistance—we’re always happy to help! Thanks once again for choosing Samsung!
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you so much for sharing your experience with your Galaxy A16 5G. We truly appreciate you reaching out. We understand how frustrating it can be when your phone isn’t working as it should, and we're here to help. Just a quick reminder, Samsung products are covered for manufacturing defects in material and workmanship for the first 12 months, as outlined in the warranty. Please don't hesitate to contact our Samsung Support Team whenever you need assistance—we’re always happy to help! Thanks once again for choosing Samsung!
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
2
Product freezes and struggles to run multiple apps
on August 4, 2025
Posted by: DoorsnLed
[This review was collected as part of a promotion.] I use Galaxy AI for food tracking and stay within my Macros and Calories.
Also record my workouts and post in my fitness communities.
Value
2
Response from Samsung USBy R&R, August 11, 2025
Hello DoorsnLed,
We totally understand how important your health is to you, and that's why we’re excited to have the Samsung Health App right on your Galaxy A16 5G. Samsung Health is a full-featured wellness companion that provides everything you need to stay on top of your health and fitness goals. Inside, you'll find tools to track your daily activities, workouts, nutrition, sleep, and even stress levels. You can set personal goals, see your progress, and get tailored advice and insights — all conveniently on your phone. For more details, check out the article linked below, “Useful features on the Galaxy A16, A26, A36, and A56.” While this model may not have the full Galaxy AI rollout yet, it still offers plenty of great features, like Gemini and Google Assistant, turning your device into a helpful personal assistant in your pocket. If your phone feels a bit sluggish, a simple optimization can help boost its performance. Just go to Settings, swipe to and tap Device Care, then tap Optimize Now, and hit Done. We truly appreciate your feedback. We’re so glad to have you as part of the Samsung family!
Useful features on the Galaxy A16, A26, A36, and A56
https://www.samsung.com/us/support/answer/ANS10004655/
Use and manage trackers in Samsung Health
https://www.samsung.com/us/support/answer/ANS10001351/
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
We totally understand how important your health is to you, and that's why we’re excited to have the Samsung Health App right on your Galaxy A16 5G. Samsung Health is a full-featured wellness companion that provides everything you need to stay on top of your health and fitness goals. Inside, you'll find tools to track your daily activities, workouts, nutrition, sleep, and even stress levels. You can set personal goals, see your progress, and get tailored advice and insights — all conveniently on your phone. For more details, check out the article linked below, “Useful features on the Galaxy A16, A26, A36, and A56.” While this model may not have the full Galaxy AI rollout yet, it still offers plenty of great features, like Gemini and Google Assistant, turning your device into a helpful personal assistant in your pocket. If your phone feels a bit sluggish, a simple optimization can help boost its performance. Just go to Settings, swipe to and tap Device Care, then tap Optimize Now, and hit Done. We truly appreciate your feedback. We’re so glad to have you as part of the Samsung family!
Useful features on the Galaxy A16, A26, A36, and A56
https://www.samsung.com/us/support/answer/ANS10004655/
Use and manage trackers in Samsung Health
https://www.samsung.com/us/support/answer/ANS10001351/
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
I like screen colors and camera.
on August 4, 2025
Posted by: Luvhurts
[This review was collected as part of a promotion.] I use ai for everything I can. Samsung is the Best. I plan to get the S25!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on August 4, 2025
Posted by: MrsMuse0720
[This review was collected as part of a promotion.] Great charity and great for everything like social media
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
“El Galaxy A16 es mi compañero diario con Galaxy A
on August 4, 2025
Posted by: Shadowmonarc
[This review was collected as part of a promotion.] Tengo el Samsung Galaxy A16 y gracias a Galaxy AI se ha vuelto parte esencial de mi día a día. Lo uso para ver películas, escuchar música, hacer videollamadas y jugar. Galaxy AI me ayuda a organizar mis tareas, resumir textos y hasta traducir en tiempo real sin complicaciones. La batería me dura todo el día, y su rendimiento es perfecto para el trabajo y entretenimiento. Es un dispositivo confiable, rápido y práctico, que me acompaña en todo momento.
Value
5
Written by a customer while visiting Samsung US