Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.4
(5,178 Reviews)
Rating breakdown 5,178 reviews
5 Stars
3,205
4 Stars
1,153
3 Stars
506
2 Stars
168
1 Star
146
69%of customers recommend this product.
(
40 out of
58)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Customer Rating
1
Bad all around phone, hard pass.
on December 16, 2025
Posted by: Chicken Chaser
from Queens, NY
Expertise:Intermediate
Dont do it.
This will probably last u till u get home & then, it turns to poop. Phone can't process anything correctly. Always has UI issues. Loading an app takes fooooooorever. Again, don't do it.
Rule of thumb, if its cheap, it ain't good. If its good, it ain't cheap.
This will probably last u till u get home & then, it turns to poop. Phone can't process anything correctly. Always has UI issues. Loading an app takes fooooooorever. Again, don't do it.
Rule of thumb, if its cheap, it ain't good. If its good, it ain't cheap.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R, December 17, 2025
Hola Chicken Cesar,
Thank you for sharing your thoughts on the Galaxy A16 5G. This model was made to provide essential Galaxy features, reliable connectivity, and access to the One UI experience for everyday use. Your comments about app load times and interface responsiveness highlight that performance expectations vary depending on usage. We know that device performance is vital, and to enhance it, periodic optimization is recommended to keep your device running smoothly. Use the Device Care feature to monitor your battery, storage, and RAM. You can also automatically optimize your phone or tablet for improved speed and performance. To do this, go to Settings, swipe to and tap Device Care, then tap 'Optimize now,' followed by Done. For more tips on maintaining your device’s performance, check the online resource linked below. Your feedback helps Samsung improve the balance between accessibility and performance across the Galaxy lineup. We appreciate your time and thank you for being part of the Samsung experience.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your thoughts on the Galaxy A16 5G. This model was made to provide essential Galaxy features, reliable connectivity, and access to the One UI experience for everyday use. Your comments about app load times and interface responsiveness highlight that performance expectations vary depending on usage. We know that device performance is vital, and to enhance it, periodic optimization is recommended to keep your device running smoothly. Use the Device Care feature to monitor your battery, storage, and RAM. You can also automatically optimize your phone or tablet for improved speed and performance. To do this, go to Settings, swipe to and tap Device Care, then tap 'Optimize now,' followed by Done. For more tips on maintaining your device’s performance, check the online resource linked below. Your feedback helps Samsung improve the balance between accessibility and performance across the Galaxy lineup. We appreciate your time and thank you for being part of the Samsung experience.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1
Slow
on January 23, 2025
Posted by: Mark
I do not know If it is just the phone. Though my A16 5g is very slow and unresponsive .I have nothing but trouble with this phone.
Response from Samsung USBy R&R, January 23, 2025
Hi Mark,
Thank you for reviewing your Galaxy A16 5G. If your device is running slower than usual, it might help to ensure that your phone’s software is up to date. Firmware and software updates often include patches that improve your phone's performance with applications. Additionally, make sure to close any apps that may be running in the background.
We are always here to assist you. If you have any other questions or would like tips on optimizing your phone’s performance, please don't hesitate to reach out to one of our skilled members of the Samsung Support Team. We are committed to helping you get the most out of your device.
Thank you for reaching out, and thank you for being a part of the Samsung team!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for reviewing your Galaxy A16 5G. If your device is running slower than usual, it might help to ensure that your phone’s software is up to date. Firmware and software updates often include patches that improve your phone's performance with applications. Additionally, make sure to close any apps that may be running in the background.
We are always here to assist you. If you have any other questions or would like tips on optimizing your phone’s performance, please don't hesitate to reach out to one of our skilled members of the Samsung Support Team. We are committed to helping you get the most out of your device.
Thank you for reaching out, and thank you for being a part of the Samsung team!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Thuglife
on January 21, 2025
Posted by: Tupaclivez
Love it. For the price ya can't beat it. Samsung doing its thug thizzle.
Written by a customer while visiting Samsung US
Customer Rating
2
Laggy & Glitchy
on December 27, 2025
Posted by: Ari94
I dont understand how this phone has over 4 stars. Mine is laggy and glitches often. I have never had a samsung phone i didnt like until this one.
Response from Samsung USBy R&R, December 29, 2025
Hey Ari94,
Thank you for sharing your experience with the Galaxy A16 5G. Designed for everyday use with an intuitive, user-friendly interface, your device should operate smoothly. If you experience lag or performance concerns, it may require optimization. The Quick optimization feature enhances performance by stopping battery-draining apps, freeing up memory, removing unnecessary files, scanning for malware, and closing background apps. It's simple to optimize your phone: go to Settings, swipe to Device care, tap Optimize now, then tap Done. Regular, quick optimizations can boost performance, and you can do them whenever needed. For more tips on maintaining your device, check the link below. Your feedback helps us understand how performance varies with individual use and emphasizes the importance of a smooth daily experience. We value your loyalty to Samsung and appreciate your honest feedback.
Hey Ari94,
Thank you for sharing your experience with the Galaxy A16 5G. Designed for everyday use with an intuitive, user-friendly interface, your device should operate smoothly. If you experience lag or performance concerns, it may require optimization. The Quick optimization feature enhances performance by stopping battery-draining apps, freeing up memory, removing unnecessary files, scanning for malware, and closing background apps. It's simple to optimize your phone: go to Settings, swipe to Device care, tap Optimize now, then tap Done. Regular, quick optimizations can boost performance, and you can do them whenever needed. For more tips on maintaining your device, check the link below. Your feedback helps us understand how performance varies with individual use and emphasizes the importance of a smooth daily experience. We value your loyalty to Samsung and appreciate your honest feedback.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your experience with the Galaxy A16 5G. Designed for everyday use with an intuitive, user-friendly interface, your device should operate smoothly. If you experience lag or performance concerns, it may require optimization. The Quick optimization feature enhances performance by stopping battery-draining apps, freeing up memory, removing unnecessary files, scanning for malware, and closing background apps. It's simple to optimize your phone: go to Settings, swipe to Device care, tap Optimize now, then tap Done. Regular, quick optimizations can boost performance, and you can do them whenever needed. For more tips on maintaining your device, check the link below. Your feedback helps us understand how performance varies with individual use and emphasizes the importance of a smooth daily experience. We value your loyalty to Samsung and appreciate your honest feedback.
Hey Ari94,
Thank you for sharing your experience with the Galaxy A16 5G. Designed for everyday use with an intuitive, user-friendly interface, your device should operate smoothly. If you experience lag or performance concerns, it may require optimization. The Quick optimization feature enhances performance by stopping battery-draining apps, freeing up memory, removing unnecessary files, scanning for malware, and closing background apps. It's simple to optimize your phone: go to Settings, swipe to Device care, tap Optimize now, then tap Done. Regular, quick optimizations can boost performance, and you can do them whenever needed. For more tips on maintaining your device, check the link below. Your feedback helps us understand how performance varies with individual use and emphasizes the importance of a smooth daily experience. We value your loyalty to Samsung and appreciate your honest feedback.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3
LargeNation
on January 13, 2025
Posted by: Anonymous
from Florida
Expertise:Intermediate
Great phone cause I really want it to go back to work
I would recommend this to a friend!
Features
3
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R, January 13, 2025
Hello Nolram Blast,
Thank you for sharing your thoughts on the Galaxy A16 5G. We’re glad to hear you find the phone impressive! If there are any specific features or functionalities you’d like to explore further, please don’t hesitate to reach out to our Samsung Support Team for assistance. We appreciate your feedback, as it helps us serve customers like you better. Thank you for being a part of the Samsung community!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your thoughts on the Galaxy A16 5G. We’re glad to hear you find the phone impressive! If there are any specific features or functionalities you’d like to explore further, please don’t hesitate to reach out to our Samsung Support Team for assistance. We appreciate your feedback, as it helps us serve customers like you better. Thank you for being a part of the Samsung community!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
2
No good features it could have been a great phone
on January 25, 2025
Posted by: CaptainBama29
no wireless charge and only 4Gb of ram this phone is slow and sluggish I am going back to my Motorola stylus 5g
Response from Samsung USBy R&R, January 27, 2025
Hi CaptainBama29,
Thank you for your review of the Galaxy A16 5G! We appreciate your feedback and understand that the phone's features offer various ways to enhance your experience. You can enjoy super-smooth content viewing, whether for gaming or streaming, on the vibrant and detailed display.
There are several methods available for charging the phone:
- 15W Power Adapter (with or without cable)
- 25W PD Power Adapter (with or without cable)
- 25W Portable Battery
- USB Type-C cable
You can enable fast charging to help you quickly get back to your tasks. Maintaining good battery health is also crucial for your phone’s performance. Make sure your phone's software is up to date, and by optimizing your battery settings, you will notice a significant improvement in performance.
For more information on how to get the most out of your phone, please refer to the link provided below.
If you have any questions or need further assistance, our Samsung Support Team is here to help. We look forward to hearing from you, and thank you for choosing Samsung!
-Ty
https://www.samsung.com/us/support/answer/ANS10004653/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for your review of the Galaxy A16 5G! We appreciate your feedback and understand that the phone's features offer various ways to enhance your experience. You can enjoy super-smooth content viewing, whether for gaming or streaming, on the vibrant and detailed display.
There are several methods available for charging the phone:
- 15W Power Adapter (with or without cable)
- 25W PD Power Adapter (with or without cable)
- 25W Portable Battery
- USB Type-C cable
You can enable fast charging to help you quickly get back to your tasks. Maintaining good battery health is also crucial for your phone’s performance. Make sure your phone's software is up to date, and by optimizing your battery settings, you will notice a significant improvement in performance.
For more information on how to get the most out of your phone, please refer to the link provided below.
If you have any questions or need further assistance, our Samsung Support Team is here to help. We look forward to hearing from you, and thank you for choosing Samsung!
-Ty
https://www.samsung.com/us/support/answer/ANS10004653/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
I like it
on January 18, 2025
Posted by: Lasha
from Fl
Expertise:Beginner
I'm happy the phone is working and it is good I will
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Slow
on February 26, 2025
Posted by: Katy3036
from Florida
Expertise:Expert
This phone is extremely slow and laggy. I have done a factory reset on it and it's still slow. It's a horrible device
Response from Samsung USBy R&R, March 3, 2025
Hello Katy3036,
Thank you for your review of your Galaxy A16 5G. We all utilize our devices in different ways, but one thing our devices will do is accumulate data. This information is stored on your device based on the activity you have done on your phone. A good way to keep your phone performing at a high capacity is to ensure you are clearing out the old activity to make room for the new activity. Is your device getting glitchy and slow? Please clean up your device's memory to improve its performance. From Settings, swipe to and tap Device care. Tap Memory, and then Clean to free up memory by stopping background apps. If you'd like to keep certain apps running in the background, you can tap Excluded apps and add your preferred apps to the list so they do not get closed when you use this feature. There are more troubleshooting steps you can take. There will be more details in an article that will be linked down below for your viewing pleasure. Of course, if you ever want to reach out to one of the skilled members of our Samsung Support Team, we are always here to help. We thank you for your feedback, and we hope the information is helpful. Your support means a lot to us at Samsung! -Ty
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for your review of your Galaxy A16 5G. We all utilize our devices in different ways, but one thing our devices will do is accumulate data. This information is stored on your device based on the activity you have done on your phone. A good way to keep your phone performing at a high capacity is to ensure you are clearing out the old activity to make room for the new activity. Is your device getting glitchy and slow? Please clean up your device's memory to improve its performance. From Settings, swipe to and tap Device care. Tap Memory, and then Clean to free up memory by stopping background apps. If you'd like to keep certain apps running in the background, you can tap Excluded apps and add your preferred apps to the list so they do not get closed when you use this feature. There are more troubleshooting steps you can take. There will be more details in an article that will be linked down below for your viewing pleasure. Of course, if you ever want to reach out to one of the skilled members of our Samsung Support Team, we are always here to help. We thank you for your feedback, and we hope the information is helpful. Your support means a lot to us at Samsung! -Ty
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US