Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.4
(5,181 Reviews)
Rating breakdown 5,181 reviews
5 Stars
3,206
4 Stars
1,154
3 Stars
506
2 Stars
168
1 Star
147
69%of customers recommend this product.
(
41 out of
59)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Customer Rating
5
Works good
on August 4, 2025
Posted by: Stang67
[This review was collected as part of a promotion.] My phone suits me fine. Can make calls and surf the internet.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Like the phone but not happy with Google OS
on August 4, 2025
Posted by: Cookiebug68
[This review was collected as part of a promotion.] I've had the Samsung A16 phone since January, and there's a lot of problems I'm having to try and fix or just plain deal with. I'm thinking a lot of the problems may be the newer Google operating system as most of the problems appear to be with multitasking been screens. The OS has to keep reloading (refresh) each app after you go out and then back in, which causes it to loose where you were at. Plus, some apps will stall a minute which makes it sit there about 30 seconds before until can use it.
I'm also having trouble with my phone crashing. It's done it three times now, and it won't even let you shut it off or restart. The first time it happened, I couldn't hardly get anything to work so I had to pull the AT&T SIM card so I could try and trigger it to give me an opportunity to restart. The second time, that step didn't even work. So, I'm thinking this could be the UI crashing; It's that or another system app. As far as the phone itself, i picked it out because I wanted to have the SD card capability. It's a comfortable phone to use and handle. It's almost the same size as my Note 8, which I loved!
I'm also having trouble with my phone crashing. It's done it three times now, and it won't even let you shut it off or restart. The first time it happened, I couldn't hardly get anything to work so I had to pull the AT&T SIM card so I could try and trigger it to give me an opportunity to restart. The second time, that step didn't even work. So, I'm thinking this could be the UI crashing; It's that or another system app. As far as the phone itself, i picked it out because I wanted to have the SD card capability. It's a comfortable phone to use and handle. It's almost the same size as my Note 8, which I loved!
Value
3
Response from Samsung USBy R&R, August 12, 2025
Hey Cookiebug68,
Thank you so much for reaching out and sharing your experience with your Galaxy A16 5G! If you’re noticing apps freezing or crashing, even after updates, don’t worry, there are several simple steps you can try to resolve the behavior. You might want to clear the app cache, check the app’s compatibility, reboot your device, or even uninstall and reinstall the app. Making sure your device is optimized can also make a big difference. Just navigate to Settings, then swipe to and tap Device care, and tap Optimize now. This handy feature helps improve your device’s overall health by closing running apps, scanning for unusual power usage, clearing wasted storage space, and checking for unstable or malicious apps. If you don’t see the Optimize option, it’s a good sign your device is already running at its best. Below, I’ve included links with more tips on how to keep your device running smoothly. Thanks again for reaching out. We appreciate you choosing Samsung!
App is crashing or not working on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshoot/TSG10000736/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshoot/TSG10001529/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you so much for reaching out and sharing your experience with your Galaxy A16 5G! If you’re noticing apps freezing or crashing, even after updates, don’t worry, there are several simple steps you can try to resolve the behavior. You might want to clear the app cache, check the app’s compatibility, reboot your device, or even uninstall and reinstall the app. Making sure your device is optimized can also make a big difference. Just navigate to Settings, then swipe to and tap Device care, and tap Optimize now. This handy feature helps improve your device’s overall health by closing running apps, scanning for unusual power usage, clearing wasted storage space, and checking for unstable or malicious apps. If you don’t see the Optimize option, it’s a good sign your device is already running at its best. Below, I’ve included links with more tips on how to keep your device running smoothly. Thanks again for reaching out. We appreciate you choosing Samsung!
App is crashing or not working on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshoot/TSG10000736/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshoot/TSG10001529/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Love my Galaxy
on August 4, 2025
Posted by: MareBear28
[This review was collected as part of a promotion.] I love using galaxy AI I started using Samsung galaxy in 2015 and haven't switched from galaxy ever since. Everything else I just never got attached to like Samsung galaxy.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
It's a nice 5G phone and does what I need it to
on August 4, 2025
Posted by: RadioRich
[This review was collected as part of a promotion.] All of the Samsung features are here. And the quality of the unit itself demands some mentioning. The camera is great with lots of versatility to choose from. The 5G works without a problem giving me high speed communication to upload pictures and video as well as stream my favorite movies. The resolution is really nice too. The newest OS available really commands some power along with the hardware Samsung included in this model.
I do have one negative and that is there is no wireless charging on this unit. A QI relatively cheap and should come with everyone. I used to add them myself when phones had removable batteries for a couple of dollars. Really no reason to only put wireless charging on the main series.
The USB C port can get physically wobbly from use all the time so having to charge your phone wirelessly would be a perfect option in those cases. Maybe thats the point that they want a MTBF to be low to get you to buy more often or to upgrade to the better models. But all that aside I do love Samsung products and look forward to updates almost daily. These are well tested units and I trust that an update won't brick my phone due to thorough testing before it reaches me.
I also like the fact its easy to copy almost 100% my old phone apps, pics, videos and messages effortlessly using Samsungs provided transfer software. I will plan to continue to buy Samsung for these reasons and hopefully I've convinced some of you why.
I do have one negative and that is there is no wireless charging on this unit. A QI relatively cheap and should come with everyone. I used to add them myself when phones had removable batteries for a couple of dollars. Really no reason to only put wireless charging on the main series.
The USB C port can get physically wobbly from use all the time so having to charge your phone wirelessly would be a perfect option in those cases. Maybe thats the point that they want a MTBF to be low to get you to buy more often or to upgrade to the better models. But all that aside I do love Samsung products and look forward to updates almost daily. These are well tested units and I trust that an update won't brick my phone due to thorough testing before it reaches me.
I also like the fact its easy to copy almost 100% my old phone apps, pics, videos and messages effortlessly using Samsungs provided transfer software. I will plan to continue to buy Samsung for these reasons and hopefully I've convinced some of you why.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
I like how it's pretty self explanatory
on August 4, 2025
Posted by: bEcKaLiCiOuS
[This review was collected as part of a promotion.] I use it for gaming alot I like it because it goes to exactly what I want it to fast
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great all around phone. Camera is solid. I love it
on August 4, 2025
Posted by: Shorty6913
[This review was collected as part of a promotion.] I love it for the gaming, very reliable phone. Will definitely buy another
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Could use some improvements
on August 4, 2025
Posted by: Olderme
[This review was collected as part of a promotion.] I upgraded from Galaxy A52 5G to an A16 5G and have experienced a few issues. The sound quality is not good on the A16, and touch response times are slower to react. Also, the Samsung wallet feature interferes when logging in with a pin and finger print recognition takes longer to apply than simply entering the pin. I preferred the A52 for ease of use.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
My review on Galaxy A16 5g
on August 4, 2025
Posted by: GALAXYREVIEW2025
[This review was collected as part of a promotion.] The Galaxy a16 5g is the best smartphone I own so far. Now there arre some feat I res that may oʻr may not be implemented to this Galaxy but I liver everything bout this smartphone regardless. The only problems I have is the battery drained out so very quickly and the fast charging feature seems to not be working forr this Galaxy hopefully Samsung make some tweaks if not then I appreciate owning this galaxy.
Value
5
Written by a customer while visiting Samsung US