Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.4
(5,181 Reviews)
Rating breakdown 5,181 reviews
5 Stars
3,206
4 Stars
1,154
3 Stars
506
2 Stars
168
1 Star
147
69%of customers recommend this product.
(
41 out of
59)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Customer Rating
5
I've had my phone for over 4 years and it's a good
on August 4, 2025
Posted by: Girlmom3
[This review was collected as part of a promotion.] I love my Samsung, I use it for everything and never have a issue. Built great enough to have used it for over 4 years. It's light weight and easily accessible. It's one of my favorite name brands.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Full comfort
on August 4, 2025
Posted by: TRG0117
[This review was collected as part of a promotion.] With the Galaxy AI I have so much ease getting my questions answered with a quickness. As a busy mom I can ask questions without the need of typing and get all recourses to help me get what I need done. My Samsung phone takes clear photos, has space for all my apps, and is sleek in design. A phone made to make my life easier.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
It is a great product with very good performance
on August 4, 2025
Posted by: Hollysmiles
[This review was collected as part of a promotion.] It runs fast as well as downloads fast. Very reliable, lots of perks and charges fast. Just started using AI and it very useful.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great price for a Great product
on August 4, 2025
Posted by: Nenny3900
[This review was collected as part of a promotion.] I love my Samsung Galaxy. I can do anything and everything with it. From social media to playing games to listening to music to watching movies to surfing the internet. It works great. Buying my phone was one of the best purchases I've ever made. I feel like I have the world at my fingertips. Thank you Samsung for blessing the customer with great product at great value.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
OK for everyday use not for intensive tasks
on August 4, 2025
Posted by: Androidjunkie
[This review was collected as part of a promotion.] The Galaxy a16 5g is a decent phone and works for day to day use but it definitely can't handle anything too intensive like games or Emulators. Surprisingly AI is alright even though the device is underpowered.
Have not used the Galaxy AI with this phone so I can't say how well it runs but Gemini Pro and Grok work surprisingly well.
Value
3
Response from Samsung USBy R&R, August 11, 2025
Ahoy Androidjunkie,
Thanks so much for sharing how your Galaxy A16 5G fits into your daily life! Reading reviews like yours truly inspires us and reminds us why we love creating products. We're delighted to hear that you've made great progress with gaming on your device, you can definitely enjoy it even more by keeping it optimized for top performance. We're also thrilled you're making the most of our AI-powered features. Your feedback means a lot to us, and we're grateful you've chosen Samsung as your trusted brand. We're always working to innovate and improve; thank you for being part of our journey!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Thanks so much for sharing how your Galaxy A16 5G fits into your daily life! Reading reviews like yours truly inspires us and reminds us why we love creating products. We're delighted to hear that you've made great progress with gaming on your device, you can definitely enjoy it even more by keeping it optimized for top performance. We're also thrilled you're making the most of our AI-powered features. Your feedback means a lot to us, and we're grateful you've chosen Samsung as your trusted brand. We're always working to innovate and improve; thank you for being part of our journey!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1
My Galaxy A16
on August 4, 2025
Posted by: NWmxiegrl
[This review was collected as part of a promotion.] I was so super excited to to get my new phone but slightly disappointed in what I got. The screen was glitchy immediately, It would flip between apps to the point where I cant slow it down and shut it off or restart or anything. The most unfortunate thing is that right after I received it, a notification popped up that I was out of space. I should have kept my A13! It never ran out of space and was never glitchy. I work three jobs so finding the time to go in and switch it out. Maybe I just got a bad one but........
Value
1
Response from Samsung USBy R&R, August 11, 2025
Thank you so much, NWmxiegrl, for sharing your experience with your Galaxy A16 5G. We're glad to hear from you! Rest assured, your phone isn’t defective; it just might need a little tuning-up at the tech salon. By optimizing your device, you could notice improved performance. Check out the link below to learn how to optimize your phone through the Settings. Additionally, clearing the cache can really boost performance. If your internal storage is getting full, remember that the Galaxy A16 5G comes with 128GB of storage and supports MicroSD cards up to 1.5TB. For more helpful tips, see the article linked below on “how to set up your new Samsung Galaxy A16 5G.” Thanks again for your review. We truly appreciate you choosing Samsung!
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
Clear the app cache and data on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10001372/
How to set up new Samsung Galaxy A16 5G
https://www.samsung.com/us/support/answer/ANS10004542/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
Clear the app cache and data on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10001372/
How to set up new Samsung Galaxy A16 5G
https://www.samsung.com/us/support/answer/ANS10004542/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
It's a great phone
on August 4, 2025
Posted by: Lala23
[This review was collected as part of a promotion.] The Samsung a16 is a great phone has a lot of cool features has great memory. Love this phone
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Yeah this product is fun, works hard and enjoyment
on August 4, 2025
Posted by: WithEaseMan
[This review was collected as part of a promotion.] I use AI all the time when I need help with information. I love the health app feature and I don't work or go to school but if I did this would be very helpful and useful for that. I usually watch movies stream games with the gaming hub and the health app I use for working out and yoga. I am searching for work so hopefully this phone works for me I think I have the galaxy A15 though I'm not sure. Thank you
Value
5
Written by a customer while visiting Samsung US