Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.4
(5,181 Reviews)
Rating breakdown 5,181 reviews
5 Stars
3,206
4 Stars
1,154
3 Stars
506
2 Stars
168
1 Star
147
69%of customers recommend this product.
(
41 out of
59)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Customer Rating
4
Samsung 16
on August 4, 2025
Posted by: Smeeagain
[This review was collected as part of a promotion.] I picked up my Samsung 16 after my last Samsung series 7 was wet. This phone works very well. When opening apps there is a slight pause. Other than that the phone is really good!!!
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
I love galaxy phone. I'm a galaxy fan for life ✨️
on August 4, 2025
Posted by: MennaBabyt
[This review was collected as part of a promotion.] Galaxy AI is helpful within my life. I appreciate the quickness of whatever I may need or searching for, galaxy Ai gots my back.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Always galaxy
on August 4, 2025
Posted by: Ghost707
[This review was collected as part of a promotion.] I haven't had any issues with this phone. I generally buy galaxy type phones anyway since I never have issues with the product. I used to buy LG products, now it's samsung since they have been very durable and have a long life to the phones or any product I've had by samsung.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
The a16 is a perfect phones for kids that aren't
on August 4, 2025
Posted by: Mirage
[This review was collected as part of a promotion.] Galaxy ai is a wonderful attachment too all samsung phones allowing an assistant for online shopping or business trips while staying in your phone learning about you everyday you need it from calculating how much the stocks will be too finding out your favorite song your children like so much possibilities from one singular program
Value
3
Response from Samsung USBy R&R, August 11, 2025
Bonjour Mirage,
Your support truly means a lot to us! The Galaxy A16 5G was created to make your day easier and more joyful, and we're thrilled to hear it’s hitting the mark! While it doesn’t yet include the full Galaxy AI experience, you'll find plenty of helpful AI features to boost your user journey. Be sure to check out the link below to discover more about Gemini and Google Assistant. We genuinely appreciate you taking the time to share your experience with your Galaxy A16 5G. Your kind words mean the world to us. Remember, tech that truly fits your life is what Samsung is all about!
Use Gemini or Google Assistant on your Galaxy phone
https://www.samsung.com/us/support/answer/ANS10004856/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Your support truly means a lot to us! The Galaxy A16 5G was created to make your day easier and more joyful, and we're thrilled to hear it’s hitting the mark! While it doesn’t yet include the full Galaxy AI experience, you'll find plenty of helpful AI features to boost your user journey. Be sure to check out the link below to discover more about Gemini and Google Assistant. We genuinely appreciate you taking the time to share your experience with your Galaxy A16 5G. Your kind words mean the world to us. Remember, tech that truly fits your life is what Samsung is all about!
Use Gemini or Google Assistant on your Galaxy phone
https://www.samsung.com/us/support/answer/ANS10004856/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3
This product is slow but nice overall 3.5 stars
on August 4, 2025
Posted by: Naiioan
[This review was collected as part of a promotion.] This samsung galaxy a16 5g is an outstanding model with Google Gemini while this phone can sometimes be slow it's a good phone
Value
3
Response from Samsung USBy R&R, August 11, 2025
Hola Naiioan,
Thank you for sharing how things are going with your Galaxy A16 5G! It's wonderful to hear it's working well for you. The Galaxy A16 5G offers great features like reliable software support and a bright, vibrant display, all at an affordable price to make your daily life easier. Remember, keeping your phone maintained through device care can help it run even more smoothly; check out the link below. We genuinely appreciate you reaching out and sharing your kind words. You're a valued part of our Samsung family!
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing how things are going with your Galaxy A16 5G! It's wonderful to hear it's working well for you. The Galaxy A16 5G offers great features like reliable software support and a bright, vibrant display, all at an affordable price to make your daily life easier. Remember, keeping your phone maintained through device care can help it run even more smoothly; check out the link below. We genuinely appreciate you reaching out and sharing your kind words. You're a valued part of our Samsung family!
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Very simplistic and easy to use
on August 4, 2025
Posted by: Thomas
[This review was collected as part of a promotion.] The phone is very easy to use very fast
I love the Galaxy AI feature
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
I hate this version
on August 4, 2025
Posted by: Madatsamsung
[This review was collected as part of a promotion.] I truly hate this version. The swipe takes 2 times to do it. To close the phone it's slower. To open the screen it's slower. It almost feels like this one is defective. I really hate this phone so much.
Value
1
Response from Samsung USBy R&R, August 11, 2025
Hi There,
Thank you for updating us on how your Galaxy A16 5G is doing. There are several reasons why your phone’s response time might be slow. Sometimes, it indicates that your phone needs a software update, or that apps running in the background are causing it to lag, resulting in delayed responses. Since the touchscreen is the main way to navigate your Galaxy device, we understand how frustrating it can be when it isn't working properly. Luckily, there are simple steps you can take to fix a frozen or unresponsive touchscreen. You can find more information by reviewing the online article linked below. Thank you for your review and for being part of the Samsung community.
Touchscreen issues on a Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshoot/TSG10001974/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for updating us on how your Galaxy A16 5G is doing. There are several reasons why your phone’s response time might be slow. Sometimes, it indicates that your phone needs a software update, or that apps running in the background are causing it to lag, resulting in delayed responses. Since the touchscreen is the main way to navigate your Galaxy device, we understand how frustrating it can be when it isn't working properly. Luckily, there are simple steps you can take to fix a frozen or unresponsive touchscreen. You can find more information by reviewing the online article linked below. Thank you for your review and for being part of the Samsung community.
Touchscreen issues on a Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshoot/TSG10001974/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
This product has fair features that meet my needs
on August 4, 2025
Posted by: AllNDis2gether
[This review was collected as part of a promotion.] I use my device for work,banking, social media and so forth I'm very pleased with the device I am a dedicated user for galaxy devices and it's has not let me down yet
Value
4
Written by a customer while visiting Samsung US