Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.4
(5,181 Reviews)
Rating breakdown 5,181 reviews
5 Stars
3,206
4 Stars
1,154
3 Stars
506
2 Stars
168
1 Star
147
69%of customers recommend this product.
(
41 out of
59)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Customer Rating
4
Nice features and camera
on August 4, 2025
Posted by: Virgocreator
[This review was collected as part of a promotion.] This products features are nice and camera is good, but the phone runs a little on the slow side sometimes.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Samsung A15 is the absolute worst phone!
on August 4, 2025
Posted by: SamsungTrash
[This review was collected as part of a promotion.] Worst phone ever! I try using my phone for every simple task and it fals miserably! Biometrics, touch screen, casting to my Samsung refrigerator, Samsung TV using smarthub, never works....
This is the last Samsung product I own, free or otherwise!
This is the last Samsung product I own, free or otherwise!
Value
1
Response from Samsung USBy R&R, August 8, 2025
Hello There,
Thank you for sharing your feedback on the Galaxy A16 5G. This device is designed to provide essential Galaxy features in a sleek and simple package, including biometric security, a responsive touchscreen, and seamless integration with SmartThings to connect with other Samsung devices. When used with our ecosystem, features like screen casting and smart home control help create a connected experience across your TV, appliances, and mobile devices. The Galaxy A16 5G also includes Adaptive Battery management, a vibrant display, and One UI for an easy-to-use experience, making it a practical choice for everyday needs while keeping you connected to your favorite Samsung products. We’re happy to have you as part of the Samsung family.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your feedback on the Galaxy A16 5G. This device is designed to provide essential Galaxy features in a sleek and simple package, including biometric security, a responsive touchscreen, and seamless integration with SmartThings to connect with other Samsung devices. When used with our ecosystem, features like screen casting and smart home control help create a connected experience across your TV, appliances, and mobile devices. The Galaxy A16 5G also includes Adaptive Battery management, a vibrant display, and One UI for an easy-to-use experience, making it a practical choice for everyday needs while keeping you connected to your favorite Samsung products. We’re happy to have you as part of the Samsung family.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Very nice phone also equipped with professional fe
on August 4, 2025
Posted by: MrWilliams
[This review was collected as part of a promotion.] Very nice. Navigation professional setup technology is very smart and efficient all around good phone. Thank you samsung
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The phone exceeded my expectations..
on August 4, 2025
Posted by: Teleported
[This review was collected as part of a promotion.] With this phone, it exceeded my expectations. Here are three reasons why.
1. It is powerful for gaming
2. It runs smoothly at 90hz
3. The design is awesome.
2. It runs smoothly at 90hz
3. The design is awesome.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
My phone review
on August 4, 2025
Posted by: 192828291
[This review was collected as part of a promotion.] The phone is an excellent choice for my kid. It does enough things for her to have fun, but not enough for trouble. I love that I can control it from my phone. The only ding is that it froze twice, but was fixed with a restart.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Freezes all the time
on August 4, 2025
Posted by: Snag1964
[This review was collected as part of a promotion.] This product freezes and has to be reset about daily
Value
3
Response from Samsung USBy R&R, August 7, 2025
Greetings Snag1964,
We love hearing about your Galaxy A16 5G experience. These devices are known for their user-friendly design and smart multitasking.
If things feel a bit sluggish, we recommend restarting the device weekly, keeping apps updated, and using Device Care for regular maintenance. Please see the link below for more troubleshooting steps on keeping your device running smoothly.
Glad you’re part of the Galaxy journey. From your Samsung Team
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
We love hearing about your Galaxy A16 5G experience. These devices are known for their user-friendly design and smart multitasking.
If things feel a bit sluggish, we recommend restarting the device weekly, keeping apps updated, and using Device Care for regular maintenance. Please see the link below for more troubleshooting steps on keeping your device running smoothly.
Glad you’re part of the Galaxy journey. From your Samsung Team
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Upgrades on the software
on August 4, 2025
Posted by: Noluckatall
[This review was collected as part of a promotion.] I would have give it 5 stars but when it upgrades the latest features it goes slow. I have to wait probably 45 min. to an hour. So it can work properly.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
This product has good features
on August 4, 2025
Posted by: DaveyBoy
[This review was collected as part of a promotion.] I have a Galaxy a16 5G it is fast with internet connection it Scrolls pretty fast it is a sleek phone it does everything that I need it to do
Value
4
Written by a customer while visiting Samsung US