Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.4
(5,178 Reviews)
Rating breakdown 5,178 reviews
5 Stars
3,205
4 Stars
1,153
3 Stars
506
2 Stars
168
1 Star
146
69%of customers recommend this product.
(
40 out of
58)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Customer Rating
5
Very fast while not draining the battery very much
on November 28, 2025
Posted by: JoshKawasaki
[This review was collected as part of a promotion.] The Samsung Galaxy A16 5G is a solid budget-friendly phone with a few trade-offs. It delivers good performance for everyday tasks, a bright AMOLED display, and a sleek design. The cameras are decent for the price, and Samsung’s promise of up to six years of updates adds real value. However, performance can feel sluggish under heavy use, and battery life is weaker compared to its predecessor. Overall, it’s a reliable choice for affordable 5G connectivity.
Would you like me to also craft a pros-and-cons list so you can quickly see its strengths and weaknesses?
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great features suitable for work and multitasking
on December 4, 2025
Posted by: Nycccboy2009
[This review was collected as part of a promotion.] I use this phone for multitasking and it is my primary phone one ui had provided a very smooth experience with it's new features, good with Samsung ecosystem and Samsung pay is easier to pay with more than any wallet, I also use it for my homework for school, I can multitask and open 2 documents at the same time, I'm lucky to have this phone, I actually have never ever regretted buying any devices from Samsung, They keep up for a long period and more durable than other brands, I would recommend this phone and I rate it 9/10!
Value
4
Response from Samsung USBy R&R, December 5, 2025
Hi there Nycccboy2009,
Thank you for sharing how things are going with your Galaxy A16 5G. The Galaxy A16 5G was designed to accommodate busy lifestyles that require performance and practicality. With improvements and optimization options in One UI, multitasking feels smoother, faster, and more intuitive. Your experience clearly demonstrates the purpose of the A Series: reliable devices built for consistent, efficient performance and style. We appreciate your support and are happy to have you as part of the Samsung family.
Ty
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Thank you for sharing how things are going with your Galaxy A16 5G. The Galaxy A16 5G was designed to accommodate busy lifestyles that require performance and practicality. With improvements and optimization options in One UI, multitasking feels smoother, faster, and more intuitive. Your experience clearly demonstrates the purpose of the A Series: reliable devices built for consistent, efficient performance and style. We appreciate your support and are happy to have you as part of the Samsung family.
Ty
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
This device is better than I ever had
on December 5, 2025
Posted by: Kasv65
[This review was collected as part of a promotion.] It's streams very nice and music is even better. Over quality is the best I've had for photos,music and video and streaming.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Its really heavy. Slow need reset often
on December 6, 2025
Posted by: Justmegigi
[This review was collected as part of a promotion.] I have not used the galaxy ai, phone runs to slow to ad any kind of apps. Phone gives me message of " UI system not responding do I want to wait. I end up having to restart phone.
Value
3
Response from Samsung USBy R&R, December 12, 2025
Hi Justmegigi,
Thank you for your feedback on your Galaxy A16 5G. This device is designed to provide reliable connectivity and efficient performance across various applications. If apps are unresponsive, it may help to clear them thoroughly. You don't need to uninstall the app or reset your device; simply clearing the app's cache or data can remove problematic files or bugs. Additionally, using your device’s Device Care features can help limit background apps and extend battery life. Clearing the cache also helps optimize your device. For additional support with storage, memory, and app management, Device Care provides tools that keep your device running smoothly by preventing slowdowns and enhancing overall performance. It can scan for crashes, close background apps, and check for malware with a tap. To learn more about maintaining your device’s performance, explore system updates, optimization tips, and data management guidelines through the resource link below. Your feedback helps us improve system stability, ensuring consistent speed and reliability. Thank you for your insights and for being a Samsung user.
Free up storage space on your Samsung phone or tablet
https://www.samsung.com/us/support/answer/ANS10002029/
Clear the app cache and data on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10001372/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for your feedback on your Galaxy A16 5G. This device is designed to provide reliable connectivity and efficient performance across various applications. If apps are unresponsive, it may help to clear them thoroughly. You don't need to uninstall the app or reset your device; simply clearing the app's cache or data can remove problematic files or bugs. Additionally, using your device’s Device Care features can help limit background apps and extend battery life. Clearing the cache also helps optimize your device. For additional support with storage, memory, and app management, Device Care provides tools that keep your device running smoothly by preventing slowdowns and enhancing overall performance. It can scan for crashes, close background apps, and check for malware with a tap. To learn more about maintaining your device’s performance, explore system updates, optimization tips, and data management guidelines through the resource link below. Your feedback helps us improve system stability, ensuring consistent speed and reliability. Thank you for your insights and for being a Samsung user.
Free up storage space on your Samsung phone or tablet
https://www.samsung.com/us/support/answer/ANS10002029/
Clear the app cache and data on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10001372/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Posted by: Lanjim
from Wa
Expertise:Intermediate
Verified Purchase:Yes
Solid construction and good basic phone with decent camera.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R, January 9, 2026
Hi Lanjin,
Thank you for sharing your feedback on the Galaxy A16 5G. Created as a reliable daily device, it boasts durable build quality and key features that cater to everyday communication and photography. Its combination of toughness, performance, and camera features surpasses previous models, making every experience memorable. When seeking an affordable yet excellent phone, you can trust the Galaxy A16 5G to meet and even exceed your expectations. Your input emphasizes how a dependable design benefits daily use. Thank you for choosing Samsung.
-Ty
Samsung Support
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Samsung Community
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Thank you for sharing your feedback on the Galaxy A16 5G. Created as a reliable daily device, it boasts durable build quality and key features that cater to everyday communication and photography. Its combination of toughness, performance, and camera features surpasses previous models, making every experience memorable. When seeking an affordable yet excellent phone, you can trust the Galaxy A16 5G to meet and even exceed your expectations. Your input emphasizes how a dependable design benefits daily use. Thank you for choosing Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
4
Great budget phone!
on December 12, 2025
Posted by: TubaDave
[This review was collected as part of a promotion.] The quality of this phone is fantastic. The build quality, the operating system, the screen, and many more is absolutely flawless.
I've dropped it plenty of times and still don't have a cracked screen and nothing is broken. Very durable for the price.
The performance is great for the price and I recommend it as a step up from a budget phone in performance.
The screen looks great and feels great. Couldn't ask for a better screen size or feel.
Value
4
Response from Samsung USBy R&R, December 17, 2025
Hola TubaDave,
Thank you for sharing such a detailed and enthusiastic review of the Galaxy A16 5G. Built to deliver reliable performance, a vibrant display, and sturdy design, this device is designed to exceed expectations for everyday use. Your experience shows how Galaxy phones are built to handle real-world moments while maintaining a comfortable screen size and smooth performance. We appreciate your feedback and thank you for choosing Samsung.
-Ty
Samsung Support
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Thank you for sharing such a detailed and enthusiastic review of the Galaxy A16 5G. Built to deliver reliable performance, a vibrant display, and sturdy design, this device is designed to exceed expectations for everyday use. Your experience shows how Galaxy phones are built to handle real-world moments while maintaining a comfortable screen size and smooth performance. We appreciate your feedback and thank you for choosing Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
2
Awful phone
on April 8, 2025
Posted by: CASSIE
Worst phone I have had in the longest time. It is super slow and glitches constantly!! The volume and power buttons don't work alot of the time and apps run extra slow.
Response from Samsung USBy R&R, April 9, 2025
Hello CASSIE,
Thank you for sharing your experience with your Galaxy A16 5G. If you've noticed that your phone is slowing down over time, using the Quick Optimization feature to improve performance might be a good idea. This feature enhances your device's performance by identifying apps that consume excessive battery power. It removes unnecessary items from memory, deletes unwanted files, scans for malware, and closes background apps. Optimizing your phone is quick and simple. To do this, go to Settings, swipe to and tap on Device Care, then tap Optimize now, and finally tap Done. The article below provides more troubleshooting steps to enhance your device's performance. There could be several reasons if your device's buttons are not working properly. Check if you're using a case that might obstruct the buttons' functionality. Additionally, you can determine if a specific button is malfunctioning by opening the Samsung Members app on your device. You can download it from the Galaxy Store if it is not installed. Once in the app, select Get Help, View tests, and choose Buttons. Follow the on-screen instructions. If you see an "Action required" message, we recommend visiting our service center or contacting the Samsung Support Team via phone or chat. We're here to help. Thank you for choosing Samsung!
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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https://smsng.us/X-Messages
Thank you for sharing your experience with your Galaxy A16 5G. If you've noticed that your phone is slowing down over time, using the Quick Optimization feature to improve performance might be a good idea. This feature enhances your device's performance by identifying apps that consume excessive battery power. It removes unnecessary items from memory, deletes unwanted files, scans for malware, and closes background apps. Optimizing your phone is quick and simple. To do this, go to Settings, swipe to and tap on Device Care, then tap Optimize now, and finally tap Done. The article below provides more troubleshooting steps to enhance your device's performance. There could be several reasons if your device's buttons are not working properly. Check if you're using a case that might obstruct the buttons' functionality. Additionally, you can determine if a specific button is malfunctioning by opening the Samsung Members app on your device. You can download it from the Galaxy Store if it is not installed. Once in the app, select Get Help, View tests, and choose Buttons. Follow the on-screen instructions. If you see an "Action required" message, we recommend visiting our service center or contacting the Samsung Support Team via phone or chat. We're here to help. Thank you for choosing Samsung!
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
2
Horrible phone
on May 5, 2025
Posted by: Kkustra
from Pa
Expertise:Intermediate
I bought this phone a month or so ago not hapoy wirh it at all. Probably the worse phone ive ever owed . My phone broke and needed something cheap so i when with samsung thats what i buy. Ive had cheaper phone in the past that worked way better.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
3
Value
4
Response from Samsung USBy R&R, May 5, 2025
Greetings Kkustra,
Thank you for sharing your experience with your Galaxy A16 5G. Please be advised that Samsung stands behind the quality of its products, offering a warranty that safeguards against manufacturing defects in materials and craftsmanship. This assurance is valid for a limited duration of 12 months, as specified for each product. With this warranty, customers can know that their investment is protected throughout this period, ensuring they enjoy the reliability and performance expected from Samsung. Please contact the Samsung Support Team to learn more about your warranty options. We are here to help. Thank you for choosing Samsung.
Mobile Accessories Support
https://www.samsung.com/us/support/mobile/mobile-accessories/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Thank you for sharing your experience with your Galaxy A16 5G. Please be advised that Samsung stands behind the quality of its products, offering a warranty that safeguards against manufacturing defects in materials and craftsmanship. This assurance is valid for a limited duration of 12 months, as specified for each product. With this warranty, customers can know that their investment is protected throughout this period, ensuring they enjoy the reliability and performance expected from Samsung. Please contact the Samsung Support Team to learn more about your warranty options. We are here to help. Thank you for choosing Samsung.
Mobile Accessories Support
https://www.samsung.com/us/support/mobile/mobile-accessories/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US