Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.4
(5,181 Reviews)
Rating breakdown 5,181 reviews
5 Stars
3,206
4 Stars
1,154
3 Stars
506
2 Stars
168
1 Star
147
69%of customers recommend this product.
(
41 out of
59)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Customer Rating
5
This product has overall qualities that assist me.
on August 4, 2025
Posted by: Reptilian88
[This review was collected as part of a promotion.] Great, product the best, yet, that I've purchased. The camera 📷 quality is very good, other enhancements include storage capacity, memory gigabytes and just an overview great quality of a cellphone product. Very pleased with all the features, and updates, upgrades, and enhancements. Very satisfied. Would highly recommend 10/10.👌
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This phone is great.
on August 4, 2025
Posted by: Mommaj92
[This review was collected as part of a promotion.] I use my phone for personal use, things like games, surveys, keeping track of my health (monthly cycle) along with photos, video chats and other interactions with friends and family. I haven't had many problems if any with this phone. It's simple, affordable and has tons of space. I haven't done much with the Galaxy AI feature besides use it for posts when selling items or trying to get a point across and I can't find the right words, although the mention of it now, I will be checking it out immediately after this review. I will say the worst feature, or the one I am pretty disappointed in is the sound. It's very quiet, I refuse to even try to listen to music on my phone because I can never hear it. Even speaker phone is quiet compared to any other phone I've had so that's a real bummer but I am making it work for now :)
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
No a very good review. This phone keeps stopping.
on August 4, 2025
Posted by: 112233445566778899
[This review was collected as part of a promotion.] I use my phone for everything. I don't particularly care for this one. It doesn't take good quality pictures and there are way to many issues while using this model.
Value
2
Response from Samsung USBy R&R, August 8, 2025
Hello there,
Thanks for sharing your experience with the Galaxy A16 5G. I totally get how important it is to have a reliable phone that keeps up with everything, from everyday chats to capturing those special moments.
The Galaxy A16 5G is built to give you a solid 5G connection, smooth app use, and handy tools like Smart Manager to keep things running smoothly. If you want a device that handles the basics well, plus features like scene optimization and voice focus, the A16 could be just what you need for daily use.
Thanks again for your feedback, it really helps us make devices that match what users like you want and need around the world.
-Ty
Samsung Support
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Thanks for sharing your experience with the Galaxy A16 5G. I totally get how important it is to have a reliable phone that keeps up with everything, from everyday chats to capturing those special moments.
The Galaxy A16 5G is built to give you a solid 5G connection, smooth app use, and handy tools like Smart Manager to keep things running smoothly. If you want a device that handles the basics well, plus features like scene optimization and voice focus, the A16 could be just what you need for daily use.
Thanks again for your feedback, it really helps us make devices that match what users like you want and need around the world.
-Ty
Samsung Support
smsng.us/Samsung-Support
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Written by a customer while visiting Samsung US
Customer Rating
3
Kinda slow and laggy
on August 4, 2025
Posted by: Phoenix
[This review was collected as part of a promotion.] The a16 its not the best phone but not the worst, it gets the job done for the price, its just extremely laggy, if I could go back and buy a different phone I would total disappointment.
Value
3
Response from Samsung USBy R&R, August 6, 2025
Ahoy Phoenix,
Thank you for choosing the Galaxy A16 5G! We're excited to have you with us. These phones are built to deliver smooth performance and smart resource management, often working quietly behind the scenes to keep things running smoothly. If you ever experience delays, simply try Device Care in your settings—it's a helpful tool to free up storage or spot apps that might be using extra resources. Feel free to check the link below for tips on keeping your device in top shape. We truly appreciate your feedback—it helps us serve you better. With care, Samsung.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
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Thank you for choosing the Galaxy A16 5G! We're excited to have you with us. These phones are built to deliver smooth performance and smart resource management, often working quietly behind the scenes to keep things running smoothly. If you ever experience delays, simply try Device Care in your settings—it's a helpful tool to free up storage or spot apps that might be using extra resources. Feel free to check the link below for tips on keeping your device in top shape. We truly appreciate your feedback—it helps us serve you better. With care, Samsung.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Updates makes my phone better
on August 4, 2025
Posted by: Fluffy2u
[This review was collected as part of a promotion.] I play alot of games and I also use Facebook. Unfortunately this phone is a replacement because I cracked the screen on my previous phone. This phone does move a little slow. Not sure if it's because it was someone else's phone. Other than that this is a great phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This phone is excellent!!
on August 4, 2025
Posted by: Naynay
[This review was collected as part of a promotion.] This phone has excellent picture quality! This phone is very durable and easy use! AI features are phenomenal!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Its pretty nice fits my big hands
on August 4, 2025
Posted by: Killerbee1103
[This review was collected as part of a promotion.] Im Brian and i love my samsung device it fits my hands so well I use my phone for watching funny YouTube videos ,an alarm clock,and as a camera, it's a pretty quality device and pretty durable Iove my device
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Sluggish but Cool
on August 4, 2025
Posted by: Lochmon711
[This review was collected as part of a promotion.] Galaxy AI cool. But A series a bit sluggish. S series the way to go.
Value
3
Response from Samsung USBy R&R, August 8, 2025
Bonjour Lochmon711,
Thanks for sharing your thoughts on the Galaxy A16 5G! Glad to hear you’re enjoying it. It’s designed to give you a sleek, 5G experience with smart tools that make your daily tasks easier.
Even though Galaxy AI features are mainly for the Galaxy S and Z Series, the A16 5G still packs useful stuff like Device care, Battery optimization, and other smart features that run in the background to keep things smooth.
We really appreciate your feedback, as it helps us make the Galaxy experience better for everyone. Whether you’re streaming, scrolling, or staying in touch, the A16 5G is built to keep up with what matters most.
Thanks for choosing Samsung!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
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Thanks for sharing your thoughts on the Galaxy A16 5G! Glad to hear you’re enjoying it. It’s designed to give you a sleek, 5G experience with smart tools that make your daily tasks easier.
Even though Galaxy AI features are mainly for the Galaxy S and Z Series, the A16 5G still packs useful stuff like Device care, Battery optimization, and other smart features that run in the background to keep things smooth.
We really appreciate your feedback, as it helps us make the Galaxy experience better for everyone. Whether you’re streaming, scrolling, or staying in touch, the A16 5G is built to keep up with what matters most.
Thanks for choosing Samsung!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US