Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.4
(5,185 Reviews)
Rating breakdown 5,185 reviews
5 Stars
3,208
4 Stars
1,152
3 Stars
507
2 Stars
169
1 Star
149
68%of customers recommend this product.
(
41 out of
60)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Customer Rating
4
The Samsung Galaxy A16 5G is the best phone.
on November 8, 2025
Posted by: bigdaddypigg1972
[This review was collected as part of a promotion.] Well with the Galaxy ai is the best thing that Samsung has did to the devices. It's better than google is. You can do alot more with the Galaxy AI. Thank you so much Samsung.
I do a lot of things with my Samsung Galaxy A16 5G all the time like playing music which it plays good and have good quality of pictures and the motion and sound and also I play a lot of games of verouse types of games and the have good quality,sound,graffics,sound and also the best of the gaming is so real on a lot of the games The other thing is I use my phone for doing my college home work that I have to do online beside my personal things that I keep on there with the gd quality of protection that you get to choose. I'm so glad that you all have created Samsung Galaxy because it's my favorite phone to use for any thing that I might need to use it for. Thank you Samsung Galaxy for the creations that you have made for the world to use..
I do a lot of things with my Samsung Galaxy A16 5G all the time like playing music which it plays good and have good quality of pictures and the motion and sound and also I play a lot of games of verouse types of games and the have good quality,sound,graffics,sound and also the best of the gaming is so real on a lot of the games The other thing is I use my phone for doing my college home work that I have to do online beside my personal things that I keep on there with the gd quality of protection that you get to choose. I'm so glad that you all have created Samsung Galaxy because it's my favorite phone to use for any thing that I might need to use it for. Thank you Samsung Galaxy for the creations that you have made for the world to use..
Value
4
Response from Samsung USBy R&R, November 25, 2025
Hey there bigdaddypigg1972,
Thank you for sharing your feedback on the Galaxy A16 5G. Your enthusiasm inspires us, and we're glad to hear how the device supports you from class to creativity. With its smart features, vibrant graphics, and built-in protection, it’s designed for those who do it all. We’re excited it still meets your needs every day. Thanks for choosing Samsung.
-Ty
Samsung Support
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Samsung Community
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Thank you for sharing your feedback on the Galaxy A16 5G. Your enthusiasm inspires us, and we're glad to hear how the device supports you from class to creativity. With its smart features, vibrant graphics, and built-in protection, it’s designed for those who do it all. We’re excited it still meets your needs every day. Thanks for choosing Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1
One of the worst phones ever!
on November 10, 2025
Posted by: Baysfinest
[This review was collected as part of a promotion.] This is one of the worst phones i have ever owned. Definitely top worst samsung phones. It is slow. It freezes. Overheats. It shuts down all the time. I can barely answer a phone call or even make one. I absolutely hate this phone and cant wait to get a better one. The only thing that seems to work almost always on command is the galaxy ai.
Value
1
Response from Samsung USBy R&R, November 11, 2025
Hello Baysfinest,
Thank you for participating in the Galaxy review program and providing valuable feedback on your Galaxy A16 5G. We’re pleased to hear that the smart features are working consistently and responding well to commands — it's great to use smart tools for messaging, planning, and everyday tasks. When a device manages multiple apps, storage load, or heavy background activity, performance can fluctuate. Software updates and device care settings often improve speed, cooling, and efficiency over time. The A16 5G is designed for reliable daily use, and most users find that it supports calls, browsing, and social apps effectively. We appreciate your input and thank you for helping us enhance the Samsung experience.
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/search/?query=galaxy+phone+overheating&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for participating in the Galaxy review program and providing valuable feedback on your Galaxy A16 5G. We’re pleased to hear that the smart features are working consistently and responding well to commands — it's great to use smart tools for messaging, planning, and everyday tasks. When a device manages multiple apps, storage load, or heavy background activity, performance can fluctuate. Software updates and device care settings often improve speed, cooling, and efficiency over time. The A16 5G is designed for reliable daily use, and most users find that it supports calls, browsing, and social apps effectively. We appreciate your input and thank you for helping us enhance the Samsung experience.
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/search/?query=galaxy+phone+overheating&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1
This phone is bunk
on November 11, 2025
Posted by: CINDISUE
[This review was collected as part of a promotion.] Samsung this phone is one of ur worst phones yet. It takes 45 secs to unlock the phone at times. Twice during an emergency. There's nothing special about this phone and if you like cool features upgrade,don't waste ur money buying this one it will disappoint.
Value
1
Response from Samsung USBy R&R, November 12, 2025
Hey there CINDISUE,
Thanks for sharing your experience with the Galaxy A16 5G. You noted that unlocking takes longer than expected and there are slowdowns during the day. The A16 5G is built for everyday communication, web browsing, and app use, so your feedback helps us understand its performance in real-life situations that matter to you. Galaxy devices come with tools like Device Care and Adaptive Battery to help maintain smooth performance as apps and data grow. Even on budget models, users can enjoy reliable connectivity, 5G support, and a secure Samsung ecosystem across devices. We value your feedback and appreciate your help in showing other customers real-world experiences. Thank you for your review and for choosing Samsung.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thanks for sharing your experience with the Galaxy A16 5G. You noted that unlocking takes longer than expected and there are slowdowns during the day. The A16 5G is built for everyday communication, web browsing, and app use, so your feedback helps us understand its performance in real-life situations that matter to you. Galaxy devices come with tools like Device Care and Adaptive Battery to help maintain smooth performance as apps and data grow. Even on budget models, users can enjoy reliable connectivity, 5G support, and a secure Samsung ecosystem across devices. We value your feedback and appreciate your help in showing other customers real-world experiences. Thank you for your review and for choosing Samsung.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
I Love all Samsung Galaxy products..
on November 13, 2025
Posted by: Anonymous
[This review was collected as part of a promotion.] I have always loved Samsung products. But especially their Galaxy products. They couldn't have made anything better than my Samsung Galaxy phones. I absolutely love them.. and since I have been able to access the Galaxy AI on my device.. omg, it's like a whole nother world now. It's just awesome!! I'm a customer for life. Thank you Samsung!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Very easy-to-use..............
on November 13, 2025
Posted by: JMoe8702
[This review was collected as part of a promotion.] Nice phone.........................................
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This is a great phone for the working man/woman
on November 13, 2025
Posted by: Jamesthewelder
[This review was collected as part of a promotion.] The Galaxy AI on this phone is incredible. I use the AI multiple times a day. It has most of what the higher end Galaxies have. I love this phone.
I use it to stream music all day long and do most of my shopping with it as well.
I highly recommend this phone.
I use it to stream music all day long and do most of my shopping with it as well.
I highly recommend this phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Nice basic phone
on November 13, 2025
Posted by: Arizona2025
[This review was collected as part of a promotion.] Bought for my wife, who doesn't need a lot of bells and whistles. Just a very good basic phone. She's very pleased with it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
I just got this new cell as an upgrade, seems nice
on November 13, 2025
Posted by: Hjack73
[This review was collected as part of a promotion.] I use my cell for all calls/texts, and get on my social media and use Google to look up all info i want to find
Value
4
Written by a customer while visiting Samsung US