Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.4
(5,181 Reviews)
Rating breakdown 5,181 reviews
5 Stars
3,206
4 Stars
1,154
3 Stars
506
2 Stars
168
1 Star
147
69%of customers recommend this product.
(
41 out of
59)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Customer Rating
2
It's okay
on August 4, 2025
Posted by: Lilmomma
[This review was collected as part of a promotion.] The biggest issue with this phone is memory and moving slow
Value
2
Response from Samsung USBy R&R, August 7, 2025
Hi Lilmomma,
We truly appreciate your thoughts on the Galaxy A16 5G! It’s designed to support all your essential needs, and regular, quick check-ups with the built-in tools can make a noticeable difference. Just clearing the cache on your device can boost its speed instantly. Feel free to explore the online article linked below to learn more. We’re so happy to have you with us. Enjoy your Galaxy to the fullest!
Clear the app cache and data on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10001372/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
We truly appreciate your thoughts on the Galaxy A16 5G! It’s designed to support all your essential needs, and regular, quick check-ups with the built-in tools can make a noticeable difference. Just clearing the cache on your device can boost its speed instantly. Feel free to explore the online article linked below to learn more. We’re so happy to have you with us. Enjoy your Galaxy to the fullest!
Clear the app cache and data on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10001372/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
I love thr camera quality
on August 4, 2025
Posted by: Shadow
[This review was collected as part of a promotion.] It is really good for watching streams for hours at a time
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
great features
on August 4, 2025
Posted by: jeyson
[This review was collected as part of a promotion.] Amazing phone. big screen. great pictures.. I recommend getting a Samsung a16
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
This is a very good phone
on August 4, 2025
Posted by: Nan28Man
[This review was collected as part of a promotion.] The overall phone does have lag but you get used to it
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
This product is a wonderful tool to help your lif
on August 4, 2025
Posted by: Armypakmule76
[This review was collected as part of a promotion.] Wonderful pictures and the video games look great on it ! It's fast and the quality is amazing
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Not to bad
on August 4, 2025
Posted by: GalaxyWoman
[This review was collected as part of a promotion.] I love the Galaxy AI its an amazing tool to use i use my phone mostly for streaming movies, Messenger,Facebook,Instagram,Snapchat and Games i use it to keep track of everything i use it for photos memories ETC
Value
3
Response from Samsung USBy R&R, August 7, 2025
Hello GalaxyWoman,
Wow! Thank you so much for your wonderful support! The Galaxy A16 5G is full of great features to brighten your daily life, and we’re thrilled to hear you’re enjoying it. Although this model hasn't yet received the full Galaxy AI rollout, it still offers many smart features like Google Assistant and Gemini that make your experience even better. We hope you continue to discover all the amazing things your Galaxy A16 5G can do. Keep connected, stay inspired—Samsung is here for more adventures with you!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Wow! Thank you so much for your wonderful support! The Galaxy A16 5G is full of great features to brighten your daily life, and we’re thrilled to hear you’re enjoying it. Although this model hasn't yet received the full Galaxy AI rollout, it still offers many smart features like Google Assistant and Gemini that make your experience even better. We hope you continue to discover all the amazing things your Galaxy A16 5G can do. Keep connected, stay inspired—Samsung is here for more adventures with you!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1
This is thee worst phone I've ever owned.
on August 4, 2025
Posted by: LII9JM
[This review was collected as part of a promotion.] This phone has given me nothing but trouble. It has an extreme lag that makes it impossible to click on anything or get anything accomplished. It doesn't connect and loses connection so frequently, with wifi. It overheats within minutes, doesnt hold a charge and takes forever to charge all the way.
Value
1
Response from Samsung USBy R&R, August 7, 2025
Bonjour LII9JM,
Thank you for reviewing the Galaxy A16 5G. This model provides reliable connectivity options such as Wi-Fi, Bluetooth, and LTE. Please note that performance can vary based on your signal environment and app settings. To ensure the best performance, users can take advantage of features like Device Care and software updates to enhance speed and responsiveness. The Galaxy A16 also includes smart tools to help manage performance, and avoiding extended use during charging can help keep the device cool. For more information on connectivity, maintaining optimal device temperature, and achieving smoother performance, please see the links below. We appreciate your choice of Samsung and thank you again for your valuable feedback!
How to update your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10002027/
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS10002887/
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for reviewing the Galaxy A16 5G. This model provides reliable connectivity options such as Wi-Fi, Bluetooth, and LTE. Please note that performance can vary based on your signal environment and app settings. To ensure the best performance, users can take advantage of features like Device Care and software updates to enhance speed and responsiveness. The Galaxy A16 also includes smart tools to help manage performance, and avoiding extended use during charging can help keep the device cool. For more information on connectivity, maintaining optimal device temperature, and achieving smoother performance, please see the links below. We appreciate your choice of Samsung and thank you again for your valuable feedback!
How to update your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10002027/
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS10002887/
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3
This item is ok but it has many flaws
on August 4, 2025
Posted by: CHINAMOON42
[This review was collected as part of a promotion.] This phone has problems it keeps freezing majority of the time and also hangs up your phone calls when your in the phone with people.. other than that the phone is OK it's futures are good just need improvement in my opinion
Value
3
Response from Samsung USBy R&R, August 7, 2025
Salutations CHINAMOON42,
Thank you for sharing your thoughts on the Galaxy A16 5G! It’s designed to handle everyday tasks reliably, but for an even better experience, try exploring features like Device care and background app management. If you notice occasional call drops, it’s probably due to signal concerns in your area. Sometimes, frequent call drops can be caused by a damaged or improperly inserted SIM card. Also, physical or liquid damage might be a factor. Don’t worry, there are simple troubleshooting steps you can try. Check out the article linked below for detailed guidance on fixing call concerns. If the behavior persists after trying these tips, our Samsung Support Team is always ready to help. Thanks for choosing Samsung. We’re here to support you every step of the way!
Dropped calls on a Samsung phone
https://www.samsung.com/us/support/troubleshooting/TSG01001240/
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your thoughts on the Galaxy A16 5G! It’s designed to handle everyday tasks reliably, but for an even better experience, try exploring features like Device care and background app management. If you notice occasional call drops, it’s probably due to signal concerns in your area. Sometimes, frequent call drops can be caused by a damaged or improperly inserted SIM card. Also, physical or liquid damage might be a factor. Don’t worry, there are simple troubleshooting steps you can try. Check out the article linked below for detailed guidance on fixing call concerns. If the behavior persists after trying these tips, our Samsung Support Team is always ready to help. Thanks for choosing Samsung. We’re here to support you every step of the way!
Dropped calls on a Samsung phone
https://www.samsung.com/us/support/troubleshooting/TSG01001240/
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US