Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.4
(5,181 Reviews)
Rating breakdown 5,181 reviews
5 Stars
3,206
4 Stars
1,154
3 Stars
506
2 Stars
168
1 Star
147
69%of customers recommend this product.
(
41 out of
59)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Customer Rating
5
So easy to use
on August 4, 2025
Posted by: Tattooed73
[This review was collected as part of a promotion.] Love the smart and fast AI features. So helpful for my work and personal use in my every day life.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Its okay, have had issues
on August 4, 2025
Posted by: Fancyface
[This review was collected as part of a promotion.] It's a okay phone Samsung galaxy A16..I watch movies, utube alot..wanted a iphone16
Value
3
Response from Samsung USBy R&R, August 7, 2025
Hey there Fancyface,
Thank you so much for sharing your thoughts! The Galaxy A16 5G’s 6.7-inch Super AMOLED display truly stands out, and it’s wonderful to hear you’re enjoying it to the fullest. We’re really grateful you've chosen to be part of the Samsung family on this exciting journey.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Thank you so much for sharing your thoughts! The Galaxy A16 5G’s 6.7-inch Super AMOLED display truly stands out, and it’s wonderful to hear you’re enjoying it to the fullest. We’re really grateful you've chosen to be part of the Samsung family on this exciting journey.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
I love the brand and the phone has great features
on August 4, 2025
Posted by: Vampiwolf
[This review was collected as part of a promotion.] I love the samsung brand I love how I can change themes and make it my own and I love the Ai it recommends things for me to look at when I'm trying to find something
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
My samsung is so smooth
on August 4, 2025
Posted by: Raffique
[This review was collected as part of a promotion.] I love the the security system on this very good, i also like how the phone is very smooth and top quality, its also very good for gaming etc
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This products features and quality are superb
on August 4, 2025
Posted by: Talk2SharpPic
[This review was collected as part of a promotion.] "Galaxy AI" I can watch movies and stream all day because the battery lasts as well. The video and picture quality is very clear
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Issues with pjone
on August 4, 2025
Posted by: Boostcustomersince2013
[This review was collected as part of a promotion.] The phone restarts on its own. The Galaxy AI is annoying as well on this model. I can have the phone on my nightstand and it activates by itself.
Value
2
Response from Samsung USBy R&R, August 7, 2025
Hey there Boostcustomersince2013,
Thanks so much for sharing your experience with your Galaxy A16 5G! Sometimes, third-party apps can lead to unexpected reboots, whether they happen randomly or all the time. To help resolve this, you might consider performing a software update, a factory reset, or turning on Safe Mode to see if an app might be the cause. Even though this model doesn’t have the full rollout of Galaxy AI, it still offers many smart features that you can activate and personalize to fit your needs. For more tips on troubleshooting concerns like your phone restarting or turning on without help, please check out the helpful article linked below. We truly appreciate your review and are grateful that you chose Samsung!
Samsung phone or tablet reboots repeatedly
https://www.samsung.com/us/support/troubleshoot/TSG10001548/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thanks so much for sharing your experience with your Galaxy A16 5G! Sometimes, third-party apps can lead to unexpected reboots, whether they happen randomly or all the time. To help resolve this, you might consider performing a software update, a factory reset, or turning on Safe Mode to see if an app might be the cause. Even though this model doesn’t have the full rollout of Galaxy AI, it still offers many smart features that you can activate and personalize to fit your needs. For more tips on troubleshooting concerns like your phone restarting or turning on without help, please check out the helpful article linked below. We truly appreciate your review and are grateful that you chose Samsung!
Samsung phone or tablet reboots repeatedly
https://www.samsung.com/us/support/troubleshoot/TSG10001548/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
My Samsung phone
on August 4, 2025
Posted by: Tallguync
[This review was collected as part of a promotion.] Samsung has a great product all around I have a Samsung cell phone and a Samsung Chromebook both work extraordinary. The features is the camera the video the sound talk the hearing everything is outstanding
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on August 4, 2025
Posted by: Fanofjy
[This review was collected as part of a promotion.] I like how it's do the type for you and it helps you with the grammar on your phone. I like all the future and the updates.
Value
5
Written by a customer while visiting Samsung US