Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.4
(5,181 Reviews)
Rating breakdown 5,181 reviews
5 Stars
3,206
4 Stars
1,154
3 Stars
506
2 Stars
168
1 Star
147
69%of customers recommend this product.
(
41 out of
59)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Customer Rating
2
It is slown to react when clicked on
on August 4, 2025
Posted by: Dylant5
[This review was collected as part of a promotion.] It is slow but other then that great phone for the price
Value
2
Response from Samsung USBy R&R, August 7, 2025
Hi there Dylant5,
Thank you so much for sharing your thoughts on the Galaxy A16! We’re glad to know you’re exploring its features designed to make your daily tasks more manageable, like Device Care, which helps everything run smoothly. If you ever experience any lag, adjusting settings can often improve performance quite simply. Feel free to check out the link below, “Keep your Galaxy phone or tablet from slowing down with Device Care,” for some helpful tips. We really appreciate you reaching out and are delighted to have you as part of the Samsung family!
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you so much for sharing your thoughts on the Galaxy A16! We’re glad to know you’re exploring its features designed to make your daily tasks more manageable, like Device Care, which helps everything run smoothly. If you ever experience any lag, adjusting settings can often improve performance quite simply. Feel free to check out the link below, “Keep your Galaxy phone or tablet from slowing down with Device Care,” for some helpful tips. We really appreciate you reaching out and are delighted to have you as part of the Samsung family!
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
I like it.. it's a pretty good product
on August 4, 2025
Posted by: icav4678
[This review was collected as part of a promotion.] It's actually an a15 series. And my experience with it has been good. it's a great phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
This product is a piece of scrap.
on August 4, 2025
Posted by: xxshawn77xx
[This review was collected as part of a promotion.] For staying in touch with my pregnant fiancé and it's always freezing up and stalling on every single text!!!
Value
1
Response from Samsung USBy R&R, August 7, 2025
Hola xxshawn77xx,
Thank you for sharing your experience with the Galaxy A16! While it’s designed to handle your daily tasks smoothly, you might find that exploring features like Device care and background app management can give your device an extra boost of speed. Memory is key to helping your device load information quickly. If you notice it's slowing down or your apps and games aren't working as well as they should, try closing background apps to free up memory and improve performance. For more helpful tips on getting the most out of your device, check out the online article linked below. We're grateful you've chosen Samsung, and we're always here to support you in your Galaxy and new baby journeys!
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your experience with the Galaxy A16! While it’s designed to handle your daily tasks smoothly, you might find that exploring features like Device care and background app management can give your device an extra boost of speed. Memory is key to helping your device load information quickly. If you notice it's slowing down or your apps and games aren't working as well as they should, try closing background apps to free up memory and improve performance. For more helpful tips on getting the most out of your device, check out the online article linked below. We're grateful you've chosen Samsung, and we're always here to support you in your Galaxy and new baby journeys!
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
it's a good phone
on August 4, 2025
Posted by: Daddydale504
[This review was collected as part of a promotion.] I love AI Galaxy Phones, I would recommend it to my Family and Friends...
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product offers great storage.
on August 4, 2025
Posted by: Lucilove23
[This review was collected as part of a promotion.] I use this phone in my daily life and its honestly incredible. The features are amazing and it offers great storage compatibility as well as being a fast moving phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
My phone is great
on August 4, 2025
Posted by: Amy0390
[This review was collected as part of a promotion.] I know my phone has done me real good since I got it a year ago. I still use it daily for my personal use and it hasn't given me any problems. I like this phone and won't be getting a new phone anytime soon.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
It's the best one I've ever used and I can't get e
on August 4, 2025
Posted by: Mikieeki
[This review was collected as part of a promotion.] This phone has been the best phone I've used since my old phone it's way better than a Google pixel people please buy this phone has everything that you need you could customize it in any type of way you want I'm telling y'all by this phone and y'all won't regret it
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Very reliable sturdy phone
on August 4, 2025
Posted by: Anita90
[This review was collected as part of a promotion.] I have dropped this phone multiple times and it still works perfect. Had great features and very reliable phone especially for work.
Value
4
Written by a customer while visiting Samsung US