Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.4
(5,181 Reviews)
Rating breakdown 5,181 reviews
5 Stars
3,206
4 Stars
1,154
3 Stars
506
2 Stars
168
1 Star
147
69%of customers recommend this product.
(
41 out of
59)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Customer Rating
4
I like all the A.I features.
on August 3, 2025
Posted by: Masman
[This review was collected as part of a promotion.] I like my Samsung with Galaxy AI when i'm confused about something so I can just open Galaxy AI and share my screen to figure out almost anything.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Camera and data features
on August 3, 2025
Posted by: Hate2hurt
[This review was collected as part of a promotion.] My a16 is one of the best phones I've owned for the picture perfect camera it has with all the extra effects add ons ext.. also I live how much data it carries
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Good phone
on August 3, 2025
Posted by: Houseofdracula
[This review was collected as part of a promotion.] The phone works well
It connects to all Samsung services and google services
It is fast
It fulfills all of the promised features and is seamless and fluid in its operation.
It connects to all Samsung services and google services
It is fast
It fulfills all of the promised features and is seamless and fluid in its operation.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
This phone is good for the money.
on August 3, 2025
Posted by: 6Stringer
[This review was collected as part of a promotion.] Thanks to Galaxy AI, I can send out my resume with confidence. It worded it very professionally.
I think this Galaxy A16 is good for the money. I am enjoying watching movies on Netflix as well as streaming other sites.
I think this Galaxy A16 is good for the money. I am enjoying watching movies on Netflix as well as streaming other sites.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on August 3, 2025
Posted by: Moon73
[This review was collected as part of a promotion.] I use my phone as a phone but also I use the hot spot for grandbabies. I have utilized the AI features for helping me to get started on opening a cake business.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Easy app use
on August 3, 2025
Posted by: Pricebey
[This review was collected as part of a promotion.] Galaxy ai helps alot when hands off operations are in need .
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
A16 galaxy
on August 4, 2025
Posted by: Yajroops
[This review was collected as part of a promotion.] I use it as my only phone and it us a little slow but my main issue is it continually butt dials and comes on when I do no other want it to....and security should be handled more aggressively...scammers often get into your computer and network thru cell phone for identity theft and now with AI it's gonna get even worse
Value
3
Response from Samsung USBy R&R, August 7, 2025
Good day Yajroops,
Thank you so much for sharing your honest review. We truly understand that your experience might not have matched your expectations, but many users enjoy their Galaxy A16 5G for its stylish design and user-friendly features. Sometimes, when your Galaxy phone is kept in a pocket or bag, normal movements can accidentally wake it up or make calls. Features like Lift to Wake and Double Tap to Wake could be causing these concerns. You can turn off each one separately, and for better results, consider disabling both. Also, turning on the Accidental Touch Protection by tapping the switch on the same screen can help prevent unintended touches. A link below will guide you to more details about this feature. Galaxy phones come with top-tier security options; it's all about taking advantage of these tools and being mindful of where you share your sensitive information. While it’s rare for your Galaxy device to get malware since all apps are scanned before download from the Galaxy Store and Play Store, tricky ads or emails might attempt to deceive your device into installing harmful software. Want to ensure your device stays secure? Be sure to check out the helpful article “Protect your Galaxy phone or tablet from malware” for more tips. We truly appreciate you reaching out, and thank you for choosing Samsung!
Protect your Galaxy phone or tablet from malware
https://www.samsung.com/us/support/answer/ANS10001361/
Samsung phone wakes up in pocket or bag
https://www.samsung.com/us/support/troubleshoot/TSG10003506/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you so much for sharing your honest review. We truly understand that your experience might not have matched your expectations, but many users enjoy their Galaxy A16 5G for its stylish design and user-friendly features. Sometimes, when your Galaxy phone is kept in a pocket or bag, normal movements can accidentally wake it up or make calls. Features like Lift to Wake and Double Tap to Wake could be causing these concerns. You can turn off each one separately, and for better results, consider disabling both. Also, turning on the Accidental Touch Protection by tapping the switch on the same screen can help prevent unintended touches. A link below will guide you to more details about this feature. Galaxy phones come with top-tier security options; it's all about taking advantage of these tools and being mindful of where you share your sensitive information. While it’s rare for your Galaxy device to get malware since all apps are scanned before download from the Galaxy Store and Play Store, tricky ads or emails might attempt to deceive your device into installing harmful software. Want to ensure your device stays secure? Be sure to check out the helpful article “Protect your Galaxy phone or tablet from malware” for more tips. We truly appreciate you reaching out, and thank you for choosing Samsung!
Protect your Galaxy phone or tablet from malware
https://www.samsung.com/us/support/answer/ANS10001361/
Samsung phone wakes up in pocket or bag
https://www.samsung.com/us/support/troubleshoot/TSG10003506/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
This product has great features
on August 4, 2025
Posted by: ALEXIAR
[This review was collected as part of a promotion.] I use my device for gaming and business purposes such as meetings, schedules group chats and streaming. This device is very compatible for every situation and gets the job done.
Value
5
Written by a customer while visiting Samsung US