Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.4
(5,185 Reviews)
Rating breakdown 5,185 reviews
5 Stars
3,208
4 Stars
1,152
3 Stars
507
2 Stars
169
1 Star
149
68%of customers recommend this product.
(
41 out of
60)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Customer Rating
3
A16 IS SLOW AND BUTTONS ARE HARD
on October 26, 2025
Posted by: YepUS4
[This review was collected as part of a promotion.] I really don't like the way the phone looks nor the thickness, it's slow and most of the time I can't call 611 or take pics the service is slow.
Value
3
Response from Samsung USBy R&R, October 27, 2025
Hello YepUS4,
Thank you for sharing your thoughts on the Galaxy A16 5G. It features a 6.7–inch Super AMOLED display and is only 7.9mm thick, making it one of the slimmest A Series devices so far—easy to hold and pocket-friendly. In terms of performance, it’s powered by a dependable processor with 4GB of RAM, allowing for good results with proper optimization. To support your device's performance, you can use the Device care feature, which shows your battery, storage, and RAM status. You can also automatically optimize your phone or tablet for faster, smoother operation. To do this, go to Settings, swipe to and select Device care, then tap "Optimize now" and confirm with Done. For more details on maintaining your device’s smooth operation, please check the link below. Thank you for your review. We appreciate your choice of Samsung.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Thank you for sharing your thoughts on the Galaxy A16 5G. It features a 6.7–inch Super AMOLED display and is only 7.9mm thick, making it one of the slimmest A Series devices so far—easy to hold and pocket-friendly. In terms of performance, it’s powered by a dependable processor with 4GB of RAM, allowing for good results with proper optimization. To support your device's performance, you can use the Device care feature, which shows your battery, storage, and RAM status. You can also automatically optimize your phone or tablet for faster, smoother operation. To do this, go to Settings, swipe to and select Device care, then tap "Optimize now" and confirm with Done. For more details on maintaining your device’s smooth operation, please check the link below. Thank you for your review. We appreciate your choice of Samsung.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
My opinion of my galaxy
on October 29, 2025
Posted by: Feelinglucky
[This review was collected as part of a promotion.] My Galaxy A16 5G is a great phone but it keeps freezing and I have to restart it. I love the galaxy ai too.
Value
4
Response from Samsung USBy R&R, October 29, 2025
Hey Feelinglucky,
Thank you for your feedback on your Galaxy A16 5G. We value your input. If you're noticing lag, try restarting your device regularly and keeping your apps updated, which can boost performance. A quick optimization can also be very helpful. The Quick Optimization feature improves your device's efficiency by identifying apps that drain battery, clearing unnecessary data from memory, removing unneeded files, scanning for malware, and closing background apps. It's simple and fast to optimize: go to Settings, swipe to and tap Device Care, then tap Optimize Now and finish with Done. More details are linked below. The A16 5G offers dependable performance with user-friendly features for daily use. Although it doesn’t have the full Galaxy AI rollout, it still includes smart functions like Gemini and Google Assistant to enhance your experience. Thank you again for choosing Samsung.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for your feedback on your Galaxy A16 5G. We value your input. If you're noticing lag, try restarting your device regularly and keeping your apps updated, which can boost performance. A quick optimization can also be very helpful. The Quick Optimization feature improves your device's efficiency by identifying apps that drain battery, clearing unnecessary data from memory, removing unneeded files, scanning for malware, and closing background apps. It's simple and fast to optimize: go to Settings, swipe to and tap Device Care, then tap Optimize Now and finish with Done. More details are linked below. The A16 5G offers dependable performance with user-friendly features for daily use. Although it doesn’t have the full Galaxy AI rollout, it still includes smart functions like Gemini and Google Assistant to enhance your experience. Thank you again for choosing Samsung.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Samsung ai, this app is really good.
on November 1, 2025
Posted by: Famousblueeyes
[This review was collected as part of a promotion.] Galaxy ai, she's really good at having no problems with this so far.It's done everything I wanted to do so far.The internet is a tiny bit slow but it is a very good phone
Value
4
Response from Samsung USBy R&R, November 7, 2025
Hi Famousblueeyes,
Thank you for sharing your thoughts on the Galaxy A16 5G. We’re pleased to hear you’re enjoying the innovative features of your device. Many users find that these intiutive tools help make daily tasks simpler and more natural. We also appreciate your feedback on internet speed and are glad the device meets your needs. Your comments help others see how well the features work together. Thanks again for your positive review. We’re grateful you chose Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your thoughts on the Galaxy A16 5G. We’re pleased to hear you’re enjoying the innovative features of your device. Many users find that these intiutive tools help make daily tasks simpler and more natural. We also appreciate your feedback on internet speed and are glad the device meets your needs. Your comments help others see how well the features work together. Thanks again for your positive review. We’re grateful you chose Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
4
Camera more quality is good
on November 1, 2025
Posted by: Jermaine
[This review was collected as part of a promotion.] AI is a really good feature.
For the samsungalaxy.
Galaxy
For the samsungalaxy.
Galaxy
Value
4
Response from Samsung USBy R&R, November 3, 2025
Hey Jermaine,
Your support means a lot. The Galaxy A16 5G was created to add simplicity and happiness to your daily routine, and your review shows it’s succeeding! Although this device isn’t fully equipped with Galaxy AI, it still offers many smart features to improve your experience. With tools like Gemini and Google Assistant, you can access intelligent functions anytime. We appreciate your kind words. Technology that fits your lifestyle. Thank you for selecting Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Your support means a lot. The Galaxy A16 5G was created to add simplicity and happiness to your daily routine, and your review shows it’s succeeding! Although this device isn’t fully equipped with Galaxy AI, it still offers many smart features to improve your experience. With tools like Gemini and Google Assistant, you can access intelligent functions anytime. We appreciate your kind words. Technology that fits your lifestyle. Thank you for selecting Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3
This device is good quality for it's price.
on November 1, 2025
Posted by: Maksmomm05
[This review was collected as part of a promotion.] I love the galaxy AI on this device. Very easy to use and convenient.
Value
3
Response from Samsung USBy R&R, November 3, 2025
Greetings Maksmomm05,
The Galaxy A16 5G is built for smooth, practical performance, and your experience confirms this. Although it doesn’t have the complete Galaxy AI suite, it offers many smart features to improve your user experience. With improvements in Gemini and Google Assistant, finding information quickly becomes simpler. We're glad to hear your device is working well for you. Thank you for sharing your review. We value your participation in the Samsung community.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
The Galaxy A16 5G is built for smooth, practical performance, and your experience confirms this. Although it doesn’t have the complete Galaxy AI suite, it offers many smart features to improve your user experience. With improvements in Gemini and Google Assistant, finding information quickly becomes simpler. We're glad to hear your device is working well for you. Thank you for sharing your review. We value your participation in the Samsung community.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone best ive had Durable & Has Google
on November 2, 2025
Posted by: Tooloyal
[This review was collected as part of a promotion.] I use it for everyday use and Google ai as well very good phone love it
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I actually like my Samsung Galaxy
on November 2, 2025
Posted by: izsakay
[This review was collected as part of a promotion.] My Samsung Galaxy is a pretty decent phone. The ai is very smart
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Neither an upgrade nor a downgrade
on November 4, 2025
Posted by: Staopy
from California
Expertise:Intermediate
I upgraded from the note10 after I dropped it too many times and the touchscreen stopped working. I like this phone, but I do miss the s-pen and sharp edges. Also, I'm surprised by how fast this is for it's price.
Features
4
Performance
5
Design
3
Value
5
Response from Samsung USBy R&R, November 7, 2025
Hey Staopy,
Thank you for sharing your thoughts on the Galaxy A16 5G. It’s great to hear that the performance stood out and that it has been fast and smooth for daily use. Shifting from the Note can definitely feel different when you’re used to the S-Pen and the design. Many Galaxy users appreciate how each device line offers its own unique strengths, from speed and battery life to smart features and handling. We’re glad you’re enjoying the responsiveness and reliability of your new phone. Thanks for being part of the Galaxy community, we’re always excited to help you stay connected to the things you love. Thank you for choosing Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your thoughts on the Galaxy A16 5G. It’s great to hear that the performance stood out and that it has been fast and smooth for daily use. Shifting from the Note can definitely feel different when you’re used to the S-Pen and the design. Many Galaxy users appreciate how each device line offers its own unique strengths, from speed and battery life to smart features and handling. We’re glad you’re enjoying the responsiveness and reliability of your new phone. Thanks for being part of the Galaxy community, we’re always excited to help you stay connected to the things you love. Thank you for choosing Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US